Presidential-Suite, 1 King-Bett

Bewertungen von New York Hilton Midtown

4 out of 5
New York Hilton Midtown
1335 Avenue Of The Americas, New York, NY

Bewertungen

8.0

Sehr gut

796 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
453 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 8 - Gut" "
203 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 6 - Okay" "
129 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
114 von insgesamt 1695 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.4/10

Personal & Service

8.0/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sinje

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very central, very friendly staff, great breakfast
Aufenthalt von 3 Nächten im Januar 2024
Antwort von General Manager am 30. Jan. 2024
Dear Sinje,Thank you for sharing your positive review. We strive to provide a welcoming and convenient experience for our guests, and we're pleased that our team achieved this during your stay. It was a pleasure to host you, and we look forward to welcoming you back for another great visit in the future.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Das Hotel liegt hervorragend. Sehr quirlig, das Personal an der Rezeption eher lustlos. Das Reinigungspersonal sehr freundlich und entgegenkommend.
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von General Manager am 10. Feb. 2024
Dear Martin,Thank you for taking a moment to share your experience, and we're glad you had an overall positive stay at New York Hilton Midtown. It's good to hear you enjoyed our prime location and dedicated housekeeping team. Your feedback remains vital for our growth and improvement, and we look forward to welcoming you back for an even better time. Until then, we wish you well.Sincerely,New York Hilton Midtown Team

8/10 – Gut

ARBEN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gut
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Vicky am 7. Jan. 2024
We are delighted to see we met your expectations! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown and Happy New Year!!!

10/10 – Hervorragend

Sebaedin

Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Vicky am 19. Jan. 2024
We are delighted to see we met your expectations, Sebaedin! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown and Happy New Year!!!

8/10 – Gut

Uwe

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Alles gut! Sehr gut Lage
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Relations am 12. Juni 2023
Dear Uwe,It was a pleasure to host your recent stay at New York Hilton Midtown. We're delighted to hear you had an enjoyable experience and that you appreciated our excellent location. Thank you for sharing your comments, and we hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,New York Hilton Midtown Team

6/10 – Okay

Stefania

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Nur auf den ersten Blick schön
Die Mitarbeiter an der Reception sind ziemlich unhöflich. Das Zimmer war sehr gross, jedoch etwas heruntergekommen. Die Tapete löste sich langsam, die Fenster sehr schmutzig, der Duschkopf kalkig. Obwohl sie im ganzen Zimmer Zettel aufgestellt hatten für Nachhaltigkeit, wurden die Handtücher täglich ausgewechselt, egal ob wir sie zusammengelegt haben oder aufgehängt. Bei der Abreise haben wir unser Gepäck deponieren lassen für wenige Stunden - hat pro Gepäckstück 5$ gekostet. Das ist KEIN Service. An anderen Orten ist das immer kostenlos.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von General Manager am 15. Mai 2023
Dear Stefania,Thank you for your feedback. We're glad you appreciated our spacious rooms. However, we apologize for any disappointment with the condition of the rooms and for any disappointment with the service you received. Your comments will be shared with our team for improvement. The next time you're in the area, we hope you'll consider coming back to see us.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Susanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2023
Antwort von Vicky am 7. Mai 2023
Thank you so much for your feedback on your experience. We will be sure to share your review with our team.

10/10 – Hervorragend

Franz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Seehr gute Lage, toller Ausblick aus dem 41 Stock, das beste Frühstück ever . . . aus unserer sicht: Sehr empehlenswert.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von General Manager am 26. Dez. 2022
Dear Franz,What a pleasure to read your outstanding review of your recent experience at New York Hilton Midtown. We're so pleased to know how much you had such a great start to your day with our delicious breakfast. Thank you for your heartfelt recommendation and we look forward to welcoming you back the next time you're in NYC.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Anne

Mit der Familie gereist
Gut: Sauberkeit
Insgesamt etwas alt. Groß. Gute Lage.
Aufenthalt von 7 Nächten im August 2022
Antwort von General Manager am 6. Sept. 2022
Dear Anne,Thank you for reaching out and sharing your thoughts. We're thrilled to hear that you had an overall great stay at New York Hilton Midtown. Please come back soon for an even better time!Sincerely,New York Hilton Midtown Team

8/10 – Gut

Bettina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Lage, sehr feines Frühstück, gute Ausstattung der Zimmer, freundliches Personal, nur das Check-in hat sehr lange gedauert. Mussten 45 Minuten warten. Ansonsten sehr empfehlenswert!
Aufenthalt von 3 Nächten im Juli 2022

10/10 – Hervorragend

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das beste Hotel in Midtown! Die Lage ist kaum zu übertreffen! Das Personal an der Rezeption äußerst bemüht und freundlich. Fussläufig zum Rockefeller Center, Fifth Avenue, Times Square und Central Park!
Aufenthalt von 9 Nächten im Dezember 2021
Antwort von General Manager am 4. Jan. 2022
Dear Martin, How wonderful to hear that you consider New York Hilton Midtown the best place to stay in the city. We're glad our central location was ideal for your visit and that our friendly staff made you feel welcome. If your adventures bring you back to the area, please come see us again.

8/10 – Gut

Beverly

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For the most part we had a great stay at New York Hilton Midtown. We had one frustration, however, the hotel was changing locks on all the rooms on our floor. For the next 3 days we had difficulty getting into our room daily, sometimes more than once a day, which required a trip downstairs to the front desk each time to get the keys recoded.
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 19. Apr. 2024
Dear Beverly,Thank you for your review. It was a pleasure having you stay with us during your trip to NYC. We are delighted you enjoyed your overall experience; however, we apologize for any inconvenience caused by the locks being changed. We are confident this will not be an issue moving forward, and we hope to welcome you back for a seamless visit worthy of a perfect rating. Sincerely,New York Hilton Midtown Team

8/10 – Gut

Tony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Vicky am 19. Apr. 2024
We are delighted to hear we met your expectations Tony! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

erica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, property was nice and in a convenient location. There were some issues with my room key not working on the second day, but staff was very kind and helping to resolve the problem. It did feel somewhat that they were understaffed as the lobby would at times be quite busy given the size of the hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Erica,From our prime location to our attentive team members, we're so happy to know that you enjoyed nearly everything about your time with us. We'll work to ensure that the issues you mentioned with the room key don't happen again in the future, as we're always looking to provide a seamless experience for each and every guest. Thank you, and we hope you'll join us again soon. Sincerely,New York Hilton Midtown Team

4/10 – Schlecht

Brietta

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Vicky am 18. Apr. 2024
We are sorry to see we did not quite meet your expectations! We will certainly share your feedback with our teams as we try to better service our guests. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Schlecht

Saeed

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
1) We asked for an allergy free room. After three follow up, they said they will accommodate the request, but they didn't. 2) a four star hotel had no refrigerator, coffee machine, or even a tea bag in the room, just a plane bed to sleep. 3) the room needs a renovation. Most furnitures are damaged and were in bad shape..
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Saeed,Thank you for your feedback. We regret that your requests were not met and the room amenities did not meet your expectations. We understand the importance of these details in ensuring a comfortable stay. Your comments regarding the need for room renovations and furniture updates have also been noted and will help guide the improvement of our guest experience. We hope to have the opportunity to better serve you in the future and restore your faith in our hotel.Sincerely,New York Hilton Midtown Team

2/10 – Ungenügend

Cassie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jennifer, front desk staff, was extremely rude, argumentative and unprofessional.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Cassie,Thank you for bringing this to our attention. We are disappointed to hear about your experience with our front desk staff, as this does not reflect the high standards of hospitality we aim to uphold. We are addressing this feedback directly with our team to ensure a more professional service in the future. We hope to have the opportunity to regain your trust and provide a more positive experience.Sincerely,New York Hilton Midtown Team

2/10 – Ungenügend

Amanda

30 minute wait to check in just to get up to the room and find out we were given the wrong key cards and had to go back down and essentially get rechecked in
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Amanda,We appreciate your feedback, and we apologize for any confusion during check-in. This is not a typical experience, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us.Sincerely,New York Hilton Midtown Team

6/10 – Okay

J

Aufenthalt von 3 Nächten im April 2024
Antwort von Vicky am 16. Apr. 2024
We are saddened to see we didn't quite meet your expectations! We will certainly share your feedback with our teams as we strive to better service our future guests. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Ungenügend

Kendra, Toronto

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was a bed bug found and the staff did not seem at all worried
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 12. Apr. 2024
Dear Kendra,Thank you for your review. We regret to learn of your disappointment with your experience. Rest assured, your concerns are our concerns; what you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be resolved swiftly. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Manuel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La ubicación Excelente
Aufenthalt von 5 Nächten im März 2024
Antwort von Vicky am 11. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Ana

Gut: Zustand der Unterkunft
Had a great weekend with my family. Good area, near many things. Only thing was slow response time from the front desk when asking for extra bedding, towels and water bottles.
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 10. Apr. 2024
Dear Ana,It was an honor having you visit us, and we appreciate your feedback. Thank you for highlighting our ideal location; however, we are disappointed you experienced difficulties with our service. Rest assured, our team will review your concerns to ensure we deliver more efficient service in the future. Thank you for your review, and feel free to join us again at New York Hilton Midtown for another great time.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

John R

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a great location. We were participating at a performance at St.Thomas Church. Saw the Tartan Parade. Nice hub to other iconic locations. Staff was great. Love the fresh linens daily.
Aufenthalt von 4 Nächten im April 2024
Antwort von Vicky am 9. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

William D.

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good value, good location, staff were wonderful.
Aufenthalt von 4 Nächten im April 2024
Antwort von Vicky am 9. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Okay

Renee

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Our room was comfortable, other than having a tiny bathroom. And the staff we dealt with were friendly and helpful. Still, we would never stay there again. We stood on long lines to check in and to store our luggage when our room wasn't ready. Worst was the line to store our luggage again when we checked out (Sunday noon) -- about 50 people waiting! We also didn't appreciate being subject to a "destination charge" requiring us to spend $35 on food during our one-day stay and the crowding on elevators. Next time we're in Manhattan, we'll pick a small hotel -- much more civilized.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Renee,Thank you for choosing to stay with us and for providing your review. While we are pleased to hear that you found our accommodations and standard of service to meet your expectations, we regret that you experienced longer-than-anticipated wait times for your luggage storage. Rest assured, we will share your concerns with our front desk team, and we appreciate your patience. Please consider staying with us again for a stay that is sure to go above and beyond your expectations.Sincerely,New York Hilton Midtown Team

6/10 – Okay

jaymie

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property is old and run down
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear Jaymie,Thank you for taking the time to provide your review. We are disappointed that you found areas of our property needing a refresh, and we will certainly pass along your concerns to the respective department to ensure necessary improvements are made. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and change your perceptions.Sincerely,New York Hilton Midtown Team

6/10 – Okay

Guy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Room were clean but had seen much better days.. expensive for what it was worth. But it is New York…
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Guy,Thank you for your recent stay with us. We're glad you enjoyed our nice clean rooms and hope that your overall stay was good. Please know your feedback is valued and aids our constant growth and improvement. We look forward to your next visit with us.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Carmen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walking distance shopping places very safe
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Carmen,We're so happy to know that you had a great time with us overall and that our location was perfect for your needs. Thank you so much for the five-star rating and we hope to see you again soon. Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Elizabeth, ashton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great pace to stay a walk a where
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Elizabeth,We're so thrilled to know that you had a great experience with us overall! We trust that everything was in order for your visit and we hope to see you again soon. Sincerely,New York Hilton Midtown Team

4/10 – Schlecht

Erin

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
When we checked in they did not have our rooms. Said they gave them away. We not room available was a king bed with a couch pull out. This was not what we paid ahead to have. We wanted the two beds. They did offer no charge for the resort fee but acted like this was all Expedia’s fault. This was very expensive and sad that they were so flippant and blaming Expedia.
Aufenthalt von 5 Nächten im März 2024
Antwort von General Manager am 9. Apr. 2024
Dear Erin,We are sorry to hear that you did not have a good experience with us. We understand your frustration and apologize for any inconvenience caused by the issue with your reservation, as well as any perceived rudeness. When booking via third-party sites, specific room requests are not guaranteed. That being said, your feedback regarding this matter is gratefully received and we will be sure to keep your comments in mind for the future, as guest satisfaction is our top priority. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline so that we can better assist you. Thank you, and we hope to hear from you soon. Sincerely,New York Hilton Midtown Team

6/10 – Okay

Sarah

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
The room was ok. Did not come with mini fridge or coffee machine, had to pay to have a fridge brought up. For the price of the room, that is ridiculous. Parking was double what we expected, $85 for the night. Otherwise, the hotel was in a great location, easy walk to Central Park and 5th avenue.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Sarah,With our prime location right in the heart of Manhattan, it was our pleasure to provide you with a convenient welcome to New York. While we're glad your stay was satisfactory overall, we apologize for any inconvenience you experienced. Your feedback is appreciated, and we will keep your suggestions for more room amenities in mind as we make improvements for our great guests. Should you return to the area, we hope for a chance to deliver the exceptional stay we know we're capable of providing you.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Lara, Pacific Palisades

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Can’t best the location! We were at this very large, full hotel during the bustling spring break travel season. It took a looong time to check in & front desk experience felt a bit like the DMV. Very odd/off/disinterested vibe compared to the rest of the hotel personnel. The restaurant food was quite good & all the restaurant staff & business center staff were amazing!
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 8. Apr. 2024
Dear Lara,Thank you for staying with us on your trip to NYC! We are delighted our fantastic location suited your needs well, and we appreciate you mentioning our delicious offerings and the service you received from our restaurant team and business center staff. That said, we regret falling short of providing memorable hospitality all around, and we'll be sure to share your comments with our team to ensure any necessary adjustments are made promptly. It was a pleasure having you as our guest, and we hope you return soon.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Juliana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente ubicacion, personal super amable, el precio justo, ya el mobiliario y cortinas estan viejitos pero para el precio que se paga y la ubicacion esta perfecto!
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Juliana,We always appreciate hearing from our guests. It's great to know that our convenient location, friendly staff, and affordable rates impressed you. Your constructive feedback regarding our furniture will be shared with our team as we continuously make improvements for our great guests. The next time you're in Manhattan, please come see us again at New York Hilton Midtown for another great stay!Sincerely,New York Hilton Midtown Team

8/10 – Gut

Effie

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Super location very close to Central Park. Easy walk to Times Square and super safe! Close to subway to get to 911 memorial with one train. Did not like that the large groups took precedent over us getting the room we booked although they did comp the facility fee and one night stay when they asked what they could do to make it better along with a 35 dollar card to use daily at restaurants and food store.
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 8. Apr. 2024
Dear Effie,Thank you for staying with us on your trip to NYC! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Please accept our apologies for any disappointment with the service you received. We'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope you return in the future.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Margo

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay!
Aufenthalt von 6 Nächten im März 2024
Antwort von Vicky am 4. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Xiaoming

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 3 Nächten im März 2024
Antwort von Vicky am 4. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Barbara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was walking distance for us and staff was very friendly and helpful
Aufenthalt von 2 Nächten im März 2024
Antwort von Vicky am 4. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Vicky am 4. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Schlecht

ZHEN

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
We arrived at hotel around 4pm and waited about 50 mins to check in. Then, we were told that the room wasn't ready and needed to be cleaned. At 10:10pm, we finally got the keycards without an apology and instructions to the room or Wi-Fi service. The worst part was, when you came back to check if the room was ready. They asked you to go back to the check-in line and wait again. For a price of $481/night (not including fees), the location of this hotel was the only value we feel was worth it.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Zhen,We are truly disappointed to hear about the delay and inconvenience you experienced during check-in. We understand that the room readiness and service did not meet your expectations, especially considering the value you placed on your stay. Your feedback is incredibly important to us, as it helps us address these issues and ensure that they are not repeated in the future. We appreciate your recognition of our location and look forward to another opportunity to demonstrate our commitment to excellence and provide you with a stay that reflects the high standards we aspire to deliver.Sincerely,New York Hilton Midtown Team

8/10 – Gut

MINYOUNG

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
위치는 더할나위 없이 좋습니다. 하지만 너무 대규모인 탓에 숙박객이 몰려 체크인 줄에서 30분 이상이 걸립니다. 스태프는 전문적이지만 특별히 친절하진 않습니다. 방에 냉장고가 없습니다.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Minyoung,It was a pleasure having you as our guest during your time in NYC. We're thrilled our excellent location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your review, and we hope you return soon. Sincerely,New York Hilton Midtown Team

8/10 – Gut

Lindsey

Gut: Sauberkeit und Personal & Service
The staff was wonderful, room cleaned more than daily. The elevators are a problem, add 10 minutes to get out of the building.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Lindsey,It was wonderful having you stay with us while visiting NYC. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you! However, we regret any inconvenience caused by the elevators. Your feedback is greatly appreciated and will be shared internally for future improvements. Thank you for your review, and we hope you return soon! Sincerely,New York Hilton Midtown Team

6/10 – Okay

Martine

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Au retour le soir chambre non disponible avec 2 lits mais après arguments… ok
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 2. Apr. 2024
Dear Martine,Thank you for taking the time to leave a review. We are disappointed to hear that your experience fell short of your expectations. We strive to provide nothing but the best service for our guests, so we will address your concerns promptly. It is our hope that you'll give us another chance to impress you with an exceptional stay we know we're capable of providing in the future.Sincerely,New York Hilton Midtown Team

4/10 – Schlecht

EUIKEUN

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Roberto

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Vicky am 1. Apr. 2024
We are sorry to hear we fell short of meeting your expectations. We will certainly share your feedback with our teams as we strive to better serve our future guests. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Ungenügend

John

Aufenthalt von 1 Nacht im März 2024
Antwort von Vicky am 19. Apr. 2024
We are sorry to see we did not quite meet your expectations, John! We will certainly share your feedback with our teams as we try to better service our guests. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Ungenügend

Derek

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
The room was only big enough for one person, just about get a double bed in and €453 for one night, it’s a joke. The most expensive hotel in the area and you have to wait 7-8 minutes to get a lift.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 2. Apr. 2024
Dear Derek, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand your concerns about the room size and elevator wait time. Rest assured, your comments will be shared with our team for further improvement. It was a pleasure to welcome you, and we hope for the chance to better serve you in the future.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Jorge

Gut: Sauberkeit und Personal & Service
It’s a wonderful adventure.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von General Manager am 2. Apr. 2024
Dear Jorge,Thank you for taking the time to leave your fantastic rating of New York Hilton Midtown! We're thrilled our one-of-a-kind retreat right in the center of Manhattan served you well during your stay. It was a pleasure to welcome you, and we trust that you took full advantage of the unique and plentiful amenities we offer our great guests. We look forward to welcoming you back on your next NYC journey.Sincerely,New York Hilton Midtown Team

2/10 – Ungenügend

Jasmine

Verbesserungswürdig: Sauberkeit
Antwort von Vicky am 1. Apr. 2024
We are sorry to hear we fell short of meeting your expectations. We will certainly share your feedback with our teams as we strive to better serve our future guests. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Jennifer

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Location is amazing, easily walkable to Times Square & Central Park. MOMA literally across the street. The front desk staff were tired, dismissive and rude. Not one friendly person at front desk. The restaurant staff were happy and polite. The walls throughout the 20th floor were peeling and cracking. Rooms were great. The lobby and lobby restrooms were unkept. Overall good for the price. Room size bigger than most NYC hotels.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 2. Apr. 2024
Dear Jennifer,Thank you for taking a moment to review your recent experience. We're delighted our excellent location suited your needs well, and we appreciate you mentioning our spacious accommodations and great value. While we're pleased our restaurant team left a memorable impression, we regret falling short of providing exemplary hospitality all around. Your feedback will be shared internally to ensure professional and courteous service is provided at all times. That said, it was a pleasure having you here, and we hope you return soon for a more exceptional stay.Sincerely,New York Hilton Midtown Team

6/10 – Okay

TIFFANY

Mit der Familie gereist
Gut: Zustand der Unterkunft
The housekeeping was terrible. Our room had old food left in the fridge and housekeeping came every morning before 9 am and unlocked the room without knocking while we were still in it. There were no linens for the pull out bed and it took multiple calls to get a response. Housekeeping also did not make up the bed just left it in a heap.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Tiffany,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any disturbance you experienced in your room. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,New York Hilton Midtown Team