2/10 Terrible
Iris
Travelled with group
3 Jun 2024
Disliked: Cleanliness, amenities, property conditions & facilities
My overall experience was Horrible. I understand that the water issue was out of Westin's control, but the excellent Marriott experience I had staying at other properties was not good. I arrived on a Friday and was advised that the city water main broke. The only offering that was provided was bottled water. In my opinion, the guest should have been totally reimbursed, or other accommodations outside of the downtown area should have been offered. Other hotel chains, such as the Hilton, only charged their guest a one-night stay and were reimbursed for 2-day accommodations, considering some people could not change hotels or travel to another area. I was disappointed that Marriott did not offer any solution besides a bottle of water and check out without offering anything to guests for the devastation. Moving forward, I will definitely consider Hilton properties knowing that they look out for the guests in emergency situations. I am sure the city will reimburse Marriott for the loss of revenue, but yet they did not offer anything to guests who voiced their opinions to the front desk and were offered nothing but a bottle of water and just checked out. Again, I was very disappointed with what could have been a nice experience, considering the property appeared to be nice and a great downtown location.
Iris
Stayed 2 nights in May 2024