Hôtels 3 étoiles à West Kensington, Londres

« it's a lovely apartment. The neighbourhood is very dynamic.With the stay at castletown, I have discovered a new area of London. The apartment itself is well equipped, and the staff/instructions are very helpful. »

« The kitchen was dirty/dusty, we had to wash everything first before using. Furnitures were wobbly, like it's about to break. The rolling bed mattress was very thin, old and dirty. The balcony was dirty, full of dried leaves and has a dirty mop laying around. I did not receive an instructions on how to access the property the day before arrival. Had to call them when I arrived and waited for the key code to be sent to me. Only positive thing is it is close to the bus and train station. Hallway...

« Holiday from hell! I arranged an early check in & when I get there the place was an absolute mess they never told me the cleaners weren’t going to be arriving till later which is very unsanitary to have someone check in without having it cleaned so the guests before had left all of there trash towels on the ground stained toilet & bedding all over! The cleaners finally came & even after a three hour clean the place was absolutely disgusting as nothing can make this place clean. There were stains...

« During my 8 days: * No fresh towels or bedsheets were provided. * I was informed by the manager i needed to empty my own trash. This required me carrying the trash in a bag across the street and leaving it on a public trash dump. * Shower water disposal was totally blocked resulting in me having to shower in ankle deep soap suds. * No housekeeping cleaning service was provided during my 8 day stay. A wall in the room was covered in mildew (I suffer from asthma), so this was a serious health...

« Property was managed by City relay, after an initial problem of trying to get in the apartment Akim and the team sorted my problem quickly. The property is great, great location with a lot of things to do and shops around it. »