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Reviews of Courtyard by Marriott Oxford South

4 out of 5
Courtyard by Marriott Oxford South
6 Milton Gate, Milton, Abingdon, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 308 out of 492 reviews" "
Rating 8 - Good. 135 out of 492 reviews" "
Rating 6 - Okay. 26 out of 492 reviews" "
Rating 4 - Poor. 15 out of 492 reviews" "
Rating 2 - Terrible. 8 out of 492 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vivek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good, staff were all great. A shame breakfast closes quite early and the quality wasn't much different to a 3*. Our kettle wasn't working properly and unfortunately there weren't any replacements available but otherwise everything was in good condition and very clean. Some food vending machines or a room service menu would be nice as there is not much for vegetarians locally.
Stayed 2 nights in May 2024
Response from Craig Grisbrooke on 28 May 2024
Dear Vivek,Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the futureI hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager

8/10 Good

Lara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an average stay, I expected a bit more. The standout element were the staff, they were very friendly and so helpful all the time! They went out of their way to check us in a bit earlier. What let it down are a few things, some of the tiles in our bathroom were broken, the shower floor needed a good scrub, there was a suspicious stain on the carpet (I did report this to be cleaned) and there was a very large gap (you could fit a couple of stacked pieces of paper through it!) at the bottom of our door that let in a lot of light and noise. We would still stay here again though, as the location is great and the staff really lovely.
Stayed 2 nights in May 2024
Response from Craig Grisbrooke on 28 May 2024
Dear Lara,Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the futureI hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager

4/10 Poor

Imran

Worn out quilt and toilet flush broken
Stayed 1 night in May 2024
Response from Craig Grisbrooke on 28 May 2024
Dear Imran, Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager

8/10 Good

Maddy

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Craig Grisbrooke on 28 May 2024
Dear Maddy,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

10/10 Excellent

Sophie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern design and spacious room, the bed was comfy, air conditioner is very high quality and gave us a great night’s sleep!
Stayed 1 night in May 2024
Response from Craig Grisbrooke on 12 May 2024
Dear Sophie,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, adequate, friendly.
Stayed 1 night in May 2024
Response from Craig Grisbrooke on 10 May 2024
Dear Ahmed,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Craig Grisbrooke on 10 May 2024
Dear Leila,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

6/10 Okay

Dee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who welcomed us on arrival was friendly and very helpful. What I was disappointed with was I booked a superior room with a king-size bed and a bed settee, the king-size bed was two singles pushed together and there was no bed settee, my husband has a false leg and cannot watch the television sat on the bed he needs a comfy chair to sit on, there was an office type chair but on the room I booked was a settee, I asked if they could get something suitable but they came back with another stool , like any hotels the duvet covers are never the right size to fir duvets and all the spare cover gets tucked in the end of the bed , all hotels get the right size cover for duvet and it need not be tucked in! The breakfast was disappointing, cold, no ketchup, and very slow at finding it, all juices were empty, so we cancelled breakfast for second morning, I would stay again for convenience but would check before arriving what I was getting in my Room
Stayed 2 nights in May 2024
Response from Craig Grisbrooke on 7 May 2024
Dear Dee, Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room,staff and food were excellent but the pool table needs pool cues. Zoe on reception was exceptional
Stayed 2 nights in Apr 2024
Response from Craig on 1 May 2024
Dear Paul,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel with plenty of free parking in front of hotel.
Stayed 2 nights in Apr 2024
Response from Craig on 30 Apr 2024
Dear Philip,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

10/10 Excellent

Jose

Stayed 4 nights in Mar 2024
Response from Craig on 11 Apr 2024
Dear Jose,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager

2/10 Terrible

Liz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubbish
Stayed 1 night in Mar 2024
Response from Craig on 18 Mar 2024
Dear Liz, Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,CraigNight Manager

10/10 Excellent

Anthony Gin-Ping, South Croydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Craig on 18 Mar 2024
Dear Anthony Gin-PingWarm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigNight Manager

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Craig on 31 Mar 2024
Dear Susan,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigFront Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Craig on 20 Feb 2024
Dear Anonymous,Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the futureI hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,CraigNight Manager

10/10 Excellent

Skye

Stayed 1 night in Feb 2024
Response from Craig on 20 Feb 2024
Dear Skye,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigNight manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we had problems with operating the Tv on arrival in our room, it was dealt with very quickly. The Staff were very friendly and I would happily stay at this hotel again.
Stayed 1 night in Feb 2024
Response from Craig on 11 Feb 2024
Dear Michael,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back on all future occasions.Kind Regards,CraigNight Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Craig on 5 Feb 2024
Dear Charles,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean efficient hotel
Stayed 2 nights in Jan 2024
Response from Craig on 26 Jan 2024
Dear Graham,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

6/10 Okay

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great for vegetarians.
Smart hotel but not a great choice of food for vegetarians.
Stayed 1 night in Jan 2024
Response from Craig on 26 Jan 2024
Dear Keith, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Craig GrisbrookeNight Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Craig on 9 Jan 2024
Dear David,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Humaira

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Craig on 9 Jan 2024
Dear Humaira,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Craig on 9 Jan 2024
Dear Trevor,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

R.J.HARRISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard by Marriott
Lovely hotel just off A34 Oxford good staff nice food comfy bed would recommend lovely room.
Stayed 1 night in Dec 2023
Response from Craig on 9 Jan 2024
Dear R.J.Harrison,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Craig on 8 Jan 2024
Dear J,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Craig on 2 Jan 2024
Dear Anonymous,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Alwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access nice property & good service
Stayed 1 night in Dec 2023
Response from Craig on 2 Jan 2024
Dear Alwyn,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

8/10 Good

Simon

Stayed 1 night in Dec 2023
Response from Craig on 2 Jan 2024
Dear , Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the future. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Melvyn

Stayed 1 night in Dec 2023
Response from Craig on 2 Jan 2024
Dear Melvyn,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Craig on 14 Dec 2023
Dear Jean,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

8/10 Good

Adrian

Stayed 1 night in Dec 2023
Response from Craig on 14 Dec 2023
Dear Adrian, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,CraigNight Manager

10/10 Excellent

emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfy and quiet room. Breakfast was delicious! Will definately return :)
Stayed 1 night in Dec 2023
Response from Craig on 11 Dec 2023
Dear emma,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

4/10 Poor

Terry

Stayed 1 night in Dec 2023
Response from Craig on 14 Dec 2023
Dear Terry, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Nov 2023
Response from Craig on 11 Dec 2023
Dear Roma,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

2/10 Terrible

Luke

Stayed 1 night in Nov 2023
Response from Craig on 11 Dec 2023
Dear Luke, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Craig GrisbrookeNight Manager

8/10 Good

Marie

Stayed 2 nights in Nov 2023
Response from Craig on 2 Jan 2024
Dear Marie,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would stay again.
Stayed 4 nights in Nov 2023
Response from Courtyard Oxford South on 24 Nov 2023
Dear Jeff,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Charlotte StrangFront Office Manager

10/10 Excellent

Xin

Stayed 1 night in Nov 2023
Response from Ellie Blackford Front Office on 17 Nov 2023
Dear Xin,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Ellie BlackfordFront Office

2/10 Terrible

Wayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really cold room with a temperamental heating system
Stayed 1 night in Nov 2023
Response from Courtyard Oxford South on 15 Nov 2023
Dear Wayne,On behalf of the Courtyard by Marriott Oxford South team we would like to apologise to you our valued guest. Thank you for taking the time to let us know about your experience while staying with us and that it was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kirsty ReedGuest Service Supervisor

6/10 Okay

Ropearl Shane

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Booking is for executive room, during check in time we were asked to wait but no one came to update us until I approached reception then I new room was ready. I was confuse when I went to the room our keycard has 2 room numbers, when I checked they then informed that we were given 2 rooms due to executive room not available. It would have been fine but with proper communication and not to assume we knew.
Stayed 1 night in Oct 2023
Response from Courtyard Oxford South on 4 Nov 2023
Dear Ropearl Shane,On behalf of the Courtyard by Marriott Oxford South team we would like to apologise to you our valued guest. Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kirsty ReedGuest Service Supervisor

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing
Stayed 1 night in Nov 2023
Response from Courtyard Oxford South on 4 Nov 2023
Dear Richard,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Kirsty Reed Guest Service Supervisor

10/10 Excellent

Ramesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful.
Stayed 2 nights in Nov 2023
Response from Courtyard Oxford South on 4 Nov 2023
Dear Ramesh,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Kirsty Reed

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtyard Oxforfd South on 29 Oct 2023
Dear Joe,Thank you for sharing the amazing feedback from your stay! We are overjoyed to hear you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the professionalism, care, and hospitality they had provided throughout your stay. Once again, we appreciate you taking the time to share your feedback with us, and we look forward to welcoming you back on all future occasions.Sincerely,Kirsty ReedGuest Services Supervisor

8/10 Good

Steve, Aylesford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean.
Stayed 1 night in Oct 2023
Response from Courtyard Oxford South on 23 Oct 2023
Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back on all future occasions.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ellie on 19 Oct 2023
Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back on all future occasions.

8/10 Good

Cem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but breakfast is a bit poor for this hotel.
Stayed 1 night in Oct 2023
Response from Courtyard Oxford South on 11 Oct 2023
Dear Cem,Warm greetings from Courtyard by Marriott Oxford South. We recognise your time is valuable and thank you for the feedback you have provided.To uphold our commitment to delivering exceptional service to every guest, I have shared your feedback with our leadership team, where we have taken it on board, and we are working on improving our procedures in place to prevent this from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kirsty ReedGuest Services SupervisorKirsty.reed@courtyardoxfordsouth.com01865 671480

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtyard Oxford South on 3 Oct 2023
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kirsty Front Office Supervisor

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Sep 2023
Response from Courtyard Oxford South on 21 Sept 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kirsty Guest Service Supervisor

8/10 Good

Huw

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Courtyard Oxford South on 19 Sept 2023
Dear Huw,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kirsty Guest Service Supervisor

10/10 Excellent

Laura

Stayed 1 night in Sep 2023
Response from Courtyard Oxford South on 15 Oct 2023
Dear Laura,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Kirsty Reed Guest Service Supervisor