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Bewertungen von Americas Best Value Inn & Suites Anchorage Airport

2 out of 5
Americas Best Value Inn & Suites Anchorage Airport
4360 Spenard Rd, Anchorage, AK

Bewertungen

4.4
90 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
96 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 8 - Gut" "
141 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 6 - Okay" "
221 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
462 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

4.2/10

Sauberkeit

5.8/10

Personal & Service

4.2/10

Ausstattung

3.8/10

Zustand der Unterkunft

4.6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Birgit

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Ein Teil war abgebrannt, Checkin und Frühstück in einem Raum. Zimmer in die Jahre gekommen. Bett war okay. Gut war der kostenlose Transfer.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 15. Mai 2024
Hello Birgit, We appreciate your feedback and regret to learn about the inconveniences you faced during your stay. Your comments will be shared with the relevant departments for further review. We are pleased to hear that you found our complimentary transfer service beneficial. If you have any further concerns, we recommend reaching out to our management team directly for assistance.

2/10 – Ungenügend

Heike

Aufenthalt von 2 Nächten im August 2022
Antwort von j am 7. Aug. 2022
Have a nice trip.

4/10 – Schlecht

Michael

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was like sleeping in a second hand store. I liked that you could check in at any time. There was a 24 hour desk. There was not any ADA accommodations. Steps were steep and did not have much depth. Looked like the steps were on a 45 degree angle.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Linda, roslindale

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pver half the property is fire damaged. I asked around and its been that way for over three years. Its a horrible space with no elevator and no one to help with your bags. Im legally blind andnhavld to make two trips to the second floor. Super dangerous. Also breakfast was served in the lobby. People had to stand arpund with their food. Ridiculous!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von j am 29. Mai 2024
I am sorry that hotel did not meet your expectations and your feedback helps our hotel improving.

2/10 – Ungenügend

Jessica, Watauga

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Do not stay here. There is drug dealing in the parking lot, which is severely crowded with junk vehicles. Half of the building is blocked to be demolished but the whole building should be considered. We hesitated to check in and upon examining our room found blood on the walls, in the bed sheets. Cigarette burns on the beds and a shower that doesn’t work. We left and are awaiting a refund as we felt way too uncomfortable to stay there. I hope the hotel owner really considers these reviews as constructive. You couldn’t pay me to stay here.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 29. Mai 2024
Hello Jessica, We appreciate your feedback and take all comments seriously. We encourage guests to reach out to management directly for assistance with any concerns during their stay. Your input will help us improve our services for future guests.

2/10 – Ungenügend

Bridget

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Horrible stay. Parking lot is scary, room is falling apart ( tape holding floor boards down) and couldn’t sleep at all due to hearing noice all night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Bridget,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the team to ensure improvements are made for future guests. Thank you for bringing these issues to our attention.

2/10 – Ungenügend

Mary

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I honestly don't know why Expedia has this listing. It should be deleted from your site IMMEDIATELY!!! To say it was disgusting and unsafe is putting it mildly!!! We walked into our room and right out again. We couldn't get out fast enough. We had to go to another hotel at an added expense. A refund is only part of our expectation. PLEASE remove this listing from your site!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 29. Mai 2024
Hello Mary, We're sorry to hear about your experience. We encourage guests to reach out to our management team directly for any further assistance regarding their stay.

2/10 – Ungenügend

Bette

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely flea bag hotel. The picture on their advertising is a building that burned down a year ago. The burned building is still sitting there, gated off but full of homeless people. The building that's left is an annex in the back. The hallway smells like a mixture of mold and vomit. The rooms are terrible. The laminate on the floor is literally held down with packing tape. There are holes in the walls, the stove was filthy and it looks like someone attacked the fridge with a knife. It's a 3 story building with no elevator. The parking lot is trashed, has obvious druggies running around and has spray paint tags all over the place. We were woken up at 1am by what sounded like police at the door. Looked through peephole and it was some random huge dude. He said "There's a guy that owes me money, I guess this isn't his room" and walked on down the hall. Where the hell are the outer door locks or security or at least the front desk guy? The only good part was the free shuttle to the airport so we could get out of this building.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von j am 26. Mai 2024
I am sorry to hear that is not truth at all. Have a nice day.

10/10 – Hervorragend

Genevieve

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 27. Mai 2024
Hello Genevieve,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We look forward to welcoming you back soon!

2/10 – Ungenügend

Stephen

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is unclean and in need of renovation.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello Stephen,We appreciate your feedback and apologize for falling short of your expectations. Our team continuously works to maintain high standards of cleanliness and comfort for our guests. Your comments will be shared with the management for further consideration. Thank you for bringing this to our attention.

6/10 – Okay

Gary

Gut: Personal & Service
Room above up all night thumping on floor 2:am-on..! No elevator for upper floors. Baggage was delivered to room. Thank you!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Gary, We are sorry to hear about the noise disturbance during your stay. We appreciate your feedback and are glad to hear that you found our baggage delivery service satisfactory. If you have any further concerns, please do not hesitate to contact our management team for assistance.

2/10 – Ungenügend

Luis

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our driver was friendly. Overall the facility and blood stained sheets is why we have this hotel its ratings. Also, how can you have guest on the third floor with no elevator for their luggage. Outside the hotel was many homeless encampments.
Antwort von j am 22. Mai 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.

6/10 – Okay

Jeanpierre

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Mal entretenu vieillot
Aufenthalt von 1 Nacht im Mai 2024
Antwort von j am 22. Mai 2024
Thank you for staying with us and have a nice trip.

2/10 – Ungenügend

Tyler

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I did not stay here and wasted the money for 3 rooms. Driving up it was disgusting with windows missing and extremely dirty. I didn’t even want to go in. I am very disappointed that Expedia even offers this as an option. I could not get my money back.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Tyler, We apologize for the disappointing experience you had. Your feedback is valuable and will be shared with the team for improvement. For any further assistance regarding your refund, please reach out to Expedia directly.

2/10 – Ungenügend

Laurie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was the dirtiest room I have ever seen, halls were filthy, it was disgusting.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Laurie, We apologize for any inconvenience you may have experienced. Your feedback is valuable for us to improve our services. Please reach out to management directly so they can address your concerns thoroughly. Thank you for sharing your thoughts with us.

2/10 – Ungenügend

Donnelly

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property wasn’t what it appeared to be in photos. It was so uncomfortable for us to stay here, in fact, that we’re asking for a refund for our one-night stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Donnelly, We're sorry to hear about your experience. Our team strives to meet guest expectations and any concerns are duly noted for improvement purposes. Should you wish to discuss this further, feel free to reach out to our management team.

2/10 – Ungenügend

Rowan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This is the worst Hotel stay I have experienced in over 30 years of traveling. The attached building was closed to a fire, it was a sewage smell when walked into the building, the carpet in the common areas is filthy, no elevator , and it felt unsafe . This property needs to be removed from the Expedia program list because it seems to be a property that is in serious need of cleaning and updating.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 21. Mai 2024
Hello Rowan, We regret to hear about your experience and appreciate your feedback. Our team is continuously working to address any maintenance and cleanliness issues promptly. Guest safety and comfort are our top priorities. For further concerns about your stay, we recommend reaching out to our management team directly.

2/10 – Ungenügend

Jill

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 19. Mai 2024
Hello Jill,We are sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have so we can address your concerns.

4/10 – Schlecht

Santa Tim

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Upon arrival at the hotel saw that there had bn a fire and the main building was due to be demolished. The fire was three years ago The hotel is very tired and needs a total remake or needs to be demolished longvwith the main building. I took photos and videos
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Santa Tim, We appreciate your feedback and regret to hear about your experience. Rest assured that the necessary measures will be taken to address your concerns. Thank you for bringing this to our attention, and we will share your comments with the appropriate team for further review.

2/10 – Ungenügend

Sheila

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I booked this hotel online. I was coming into town for an emergency to see my father in the hospital. I contacted the hotel and let them know I would be checking in late because of my flight. When I pulled up to the hotel at 1 o’clock in the morning, I had to drive around to the back. The whole front of the hotel looks like a burned up building missing windows, etc. When I drive around to the back, it’s very dark. There’s Three lights on the outside of the building that were flickering likely were about ready to burn out. It looked dirty, dark, not lit up. It looks scary. It took about five minutes to figure out where the door was to check in. Which ended up being not well lit and I would have to walk through dark areas of parked vehicles and a shuttle van to get to it. Parked right up next to the wall where the reception window was. There was a guy walking around outside smoking a cigarette that appeared from the shadow between the van and a truck. It looks very scary. I was with my mother who refused to stay there. We had to find another hotel in the middle of the night. The picture in the ad looked absolutely nothing like the hotel. When I called the next day to get a refund The person told me the reason the hotel looked like that is because they had a fire three years ago. So the hotel had not been repaired. It seriously looked like a scary seedy motel in a bad movie. They told me I would have to contact Expedia to get the refund. I have not gotten my refund.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Sheila, We are sorry to hear about your experience and appreciate you bringing it to our attention. For any compensation related inquiries, we recommend reaching out to Expedia directly, as they handle booking details and refunds. We value all guest feedback and will take your comments into consideration for future improvements.

4/10 – Schlecht

Terye, Juneau

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Basic room, not the size I asked for. Bathroom door couldn’t close all the way. An overhead light was out. I was next to a stairwell and outside door with a lot of noise past 1 am and a drunken party in the room above. Next to McDonalds and across the street from Wendy’s. Bus stop nearby. Airport shuttle leaves hourly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello Terye, We appreciate your feedback on your recent stay with us. For specific room preferences or issues, please reach out to our management team directly for future reservations. It's great to hear you found the location convenient with nearby amenities and transportation options available. Thank you for taking the time to share your experience with us.

4/10 – Schlecht

Rose

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The main hotel is in shambles and windows were boarded up. Around back is the temporary hotel, really messy and tiny temporary office. Half of light bulbs were burned out, lots of patches on the walls, balcony door wouldn't lock.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello Rose, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value all feedback as it helps us make improvements for future guests. Our team is always working to ensure a comfortable and pleasant stay for all our guests.

2/10 – Ungenügend

Debasmita

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would have given a negative score to this hotel. It is the worst ever hotel I have stayed in my entire life. The staff are rude and indifferent. There is no lift to carry heavy luggage to the upper floors where we stayed. No porter service either. There was no room service nor coffee maker in the room, even though it was listed in the amenities. The beds felt soggy and damp. The room was dirty. The bathroom sink did not drain and despite informing about it to the front desk, they did not take care of it for over 24 hours. The free breakfast was a joke, we preferred eating outside. The parking was shady and very limited to maneuver a compact car even. The stay overall was horrible and the management seemed indifferent about it.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 11. Mai 2024
Hello Debasmita,We regret to hear about your disappointment and inconvenience during your recent stay. We strive for exemplary guest experiences and apologize if we fell short of your expectations. Your feedback will be shared with the relevant departments for improvement. Thank you for bringing these concerns to our attention, as we constantly aim to enhance our guests' satisfaction.

2/10 – Ungenügend

Samantha

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 11. Mai 2024
Hello Samantha,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to further discuss your stay and address any concerns you may have. We value your feedback and would like the opportunity to make it right for you.

2/10 – Ungenügend

Ethan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nasty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von j am 9. Mai 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.

10/10 – Hervorragend

Migdalia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location transportation to and from airport plus breakfast at a great price
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 7. Mai 2024
Hello Migdalia,We are delighted to hear that you appreciated our convenient location, transportation options, and breakfast offerings during your stay. We strive to provide our guests with a seamless experience from start to finish. Should you have any further feedback or requests, please do not hesitate to reach out to us directly.

2/10 – Ungenügend

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The pictures were completely misleading. This place is beyond run down. The bathroom door wouldnt even close because the hinges were coming off the wall abs door. The door looked as if it had been kicked in and not repaired. Missing covers over outlets. Bare drywall from giant holes in the wall, shoe boxes used to level the table, and what looked to be a bullet hole in the ceiling with a paper towle shoved in it. Also nothing to secure the sliding door so not much stopping somone from easily getting up to the second floor balcony and breaking in. Needless to say we didnt spend the night. I dont think we made it a full hour before we checked into the puffin right next door.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von j am 5. Mai 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel

8/10 – Gut

Sean

.
Aufenthalt von 3 Nächten im April 2024
Antwort von j am 5. Mai 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 – Ungenügend

Douglas

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The business burned 2 years ago and it has had no repairs done to the burned area. Discusting dirty, stinks. Should not be open for business. No option to go elsewhere. NEVER AGAIN!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 4. Mai 2024
Hello Douglas, We appreciate you sharing your feedback with us. Our team is constantly working to ensure all areas of the hotel meet our guests' standards. Your concerns will be communicated to the management for further review and improvements. Thank you for bringing this to our attention.

4/10 – Schlecht

Marian

Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von j am 1. Mai 2024
I am sorry that hotel did not meet your expectations and your feedback help us to make a better hotel.

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this
Aufenthalt von 1 Nacht im April 2024
Antwort von j am 29. Apr. 2024
Thank you for staying with us and your feedback.

2/10 – Ungenügend

Hazen

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was covered in dog hair and was extremely dirty, the door had a crack in it so you could hear everything in the halls, sheets were gross too. When I asked about moving rooms the front desk person said they wouldn’t bc the room was thru Expedia and refused to refund. I will never use Expedia again if this is not fully refunded, this was absolutely the worst hotel experience I’ve ever had.
Aufenthalt von 2 Nächten im April 2024
Antwort von j am 29. Apr. 2024
I am sorry that happened to you and thank you for your feedback.

6/10 – Okay

joyce

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Hello joyce, We strive for excellence and regret any shortcomings in your stay. Please reach out to us with details of your experience so we can improve. We value your insights and hope to welcome you back for a better stay.

8/10 – Gut

joyce

Aufenthalt von 1 Nacht im April 2024
Antwort von j am 18. Apr. 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 – Ungenügend

Kevin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was the worse stay ive every been to. The halls smells terrible, lock in the front door was questionable. I close the door without thinking much about it, took a shower, try to get out and the door not opening, had my brother to card shimmey the door open and notice the door was broken amd had to use the bathroom with the door slightly open just to not get stuck in. And the upstairs was loud no body did anything about it. Never coming back here again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Kevin, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please feel free to address your concerns directly with our management team for further assistance. Thank you for sharing your feedback with us.

6/10 – Okay

joyce

Needed but not goven
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Hello joyce, We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable and will be shared with the team for improvement. If there is anything further you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

6/10 – Okay

joyce

Mit der Familie gereist
Handicap people are not supposed to be on the third floor
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Hello joyce, We appreciate your feedback on our accessibility, and we apologize for any inconvenience experienced during your stay. We encourage guests with specific needs to inform us in advance to better assist with room allocation. Your comments will help us improve our services for future guests.

10/10 – Hervorragend

Billy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was good
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 12. Apr. 2024
Hello Billy,We are pleased to hear that you had a satisfactory experience at our hotel. If you have any further feedback or suggestions to share, do not hesitate to reach out to us. We appreciate your valuable input and hope to welcome you back in the future.

2/10 – Ungenügend

Mark

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was there went to my room for a couple minutes turned around immediately and left. Did not feel safe!
Antwort von James am 7. Apr. 2024
I am sorry to hear that and your feedback helps us to make a better hotel.

2/10 – Ungenügend

Tzvetanka

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The building is in terrible condition after a fire 2 years ago ! It was not mentioned on your page. There is a noise and construction work is ongoing till the evening. There should not be hotel rooms renting in such building. The office is in disarray, dirty and messy and that's where the coffee / tea is served. It is an airport hotel but there is not dedicated luggage room for after check out, we were offered to leave our suitcases in the "office". I think it was safer to leave them in front of the hotel. We were planing to spend a few hours in the city, but rather spent them at the airport. We use Expedia services for more than 20 years and this was the worst experience we ever had with you and any other competitor company.
Aufenthalt von 1 Nacht im März 2024
Antwort von James am 31. März 2024
I am sorry to hear that one of two buildings burnt down but one building is in operating condition.

8/10 – Gut

Crystal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The room was big and spacious, the only issue was the main building was burned down and boarded off which disrupted the travel in the parkinglot (it was bad)
Aufenthalt von 1 Nacht im März 2024
Antwort von James am 25. März 2024
Thank you for staying with us and your feed back.. Have a nice trip.

10/10 – Hervorragend

Julian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone nice and friendly. I highly recommend it.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von James am 21. März 2024
Thank you for staying with us and good feed back. Have a nice trip.

2/10 – Ungenügend

Stuart

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The building on the ad looks to have burned down and the property in use is old and not well upkept. Reception area was an old room, very dirty and cluttered. While waiting to check in, witnessed the owner and previous patron yelling at each other for 5 minutes. Hallways very loud all all night with people coming and going. Yelling/fighting from rooms above and beside until 4am. Bed was very worn out. Gum on the floor and holes in the celling. No coffee or even a cup provided. No towels in the room. Airport shuttle driver in old beat-up van, did not say much or even confirm who I was. No breakfast provided as advertised.
Antwort von James am 15. März 2024
Yes, we have two separate buildings and we are in operating the hotel with 61 units building since 42 units building bunt down.

6/10 – Okay

Payton

Aufenthalt von 1 Nacht im März 2024
Antwort von j am 1. Apr. 2024
Thank you for staying with us and your feedback.

2/10 – Ungenügend

Deborah

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was half burned, and there was absolutely no electricity. The man wouldn’t even let me in the door.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von James am 22. Feb. 2024
I am sorry that happened to you, but the power was out in whole town at that time.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Needs Repairs
1/2 of the hotel is boarded up from a fire. They didn't have the room that I had reserved. The parking lot didn't have any of the snow removed. It was difficult to navigate around the lot and it seemed quite sketchy. The part of the building still open is in desperate need of repairs. I could see construction materials around so I think repairs are happening. The room was clean.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von James am 20. Feb. 2024
Yes, the front building bunt down, but we accommodate our guests in 60 units building where the building is fine.

2/10 – Ungenügend

Devin

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was the dirtiest place I have ever stayed in. The bathroom door was kicked in and the floors were sticky. Will never go here again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von J am 19. Feb. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel.

4/10 – Schlecht

Zachary

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Evidently part of the hotel burned in a fire. The office is a make shift office, all the staff are really nice. The first room we got there was no heat. -17 degrees, so They were great about moving us. Second room the hot water in the shower didn't work and the TV didn't work. We sponge bathed since we only stayed two nights. Price reflected the hotel. Won't stay here again, but the staff were all really nice considering the conditions.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von J am 3. Feb. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel

10/10 – Hervorragend

Paige

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von J am 1. Feb. 2024
Thank you for staying with us and your review. Have a nice day.

2/10 – Ungenügend

Jules

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beds were filthy and dirty no towels, no toilet paper ceiling falling in people passed out in the hallway should be condemned
Aufenthalt von 1 Nacht im Januar 2024
Antwort von j am 28. Jan. 2024
I am sorry that hotel did not meet your expectation and your feed back helps to make a better hotel.