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Bewertungen von Arusha Serena Hotel

3 out of 5
Arusha Serena Hotel
Arusha Town, Arusha

Bewertungen

9.4

Aussergewöhnlich

29 von insgesamt 42 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
11 von insgesamt 42 Gästebewertungen haben eine Bewertung von 8 - Gut" "
2 von insgesamt 42 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 42 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 42 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

8.0/10

Ausstattung

9.2/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Simon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good food
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

H. PETER

Mit dem Partner gereist
The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Said, San Diego

Mit der Familie gereist
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Connie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Lucy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Farron

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Erica

Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Carol

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Yanmei

Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Janice

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Susan

Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Sandra, Beverly Hills

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Faryal

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly and accommodating
I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
Aufenthalt von 1 Nacht im August 2022

10/10 – Hervorragend

William Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Five star. Beauty. Old world charm. Excellent serv
Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Roger

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Serena is always a good choice!
Very friendly stuff, all the way supportive!
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Christy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I'd book again in a heartbeat
My mom and I loved this place. The rooms and grounds were beautiful! The food was delicious. The service was great. They bent over backwards to make our stay wonderful.
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful resort! Staff is wonderful and welcoming. Room are wonderful as well. Bed is very comfortable.
Aufenthalt von 2 Nächten im Juli 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location, staff, food & service
Aufenthalt von 1 Nacht im April 2021

10/10 – Hervorragend

maria dolores

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Serena arusha lovely
Aufenthalt von 1 Nacht im Dezember 2020

8/10 – Gut

Klaus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Beautiful old charm hotel
Amazing garden and atmosphere of a time gone by. Relaxing front lawn perfect for a cup of tea. Pool would have been great after safari.
Aufenthalt von 1 Nacht im Februar 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 4 Nächten im November 2019

10/10 – Hervorragend

shaon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Mai 2019

10/10 – Hervorragend

Deep

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful property
Our stay was excellent! Beautiful property and great staff.
Aufenthalt von 1 Nacht im Juli 2018

10/10 – Hervorragend

Deep

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful property
The hotel is beautiful! I loved the cottage style rooms. Nice sit out area with beautiful a garden.
Aufenthalt von 1 Nacht im Mai 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We enjoyed our stay here. The rooms are nice and spacious and the fan is inside the mosquito net, HUGE advantage! The breakfast here is great and has a lot of variety. Dinner is very good as well, however the price is quite high, especially if you add drinks. Overall we enjoyed our stay at Serena in Arusha.
Aufenthalt von 2 Nächten im Mai 2018

10/10 – Hervorragend

BOB IN YU

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jane was certainly friendly. Great hotel.
It was a very secluded and peaceful stay. The staff was quite attentive. The manager

10/10 – Hervorragend

Teri

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Serena Hotels are serene and beautiful
We stayed at the Arusha Lake Duluti Serena Hotel the night before and after our safari trip in Tanzania. It is a lovely hotel. The grounds are beautiful. The rooms are very comfortable and have beautiful views looking out at gardens. The staff are wonderful and service excellent. We stayed in several Serena hotels on this Tanzanian trip and all were fabulous. The decor is African and each hotel fits beautifully into its surroundings.
Aufenthalt von 1 Nacht im März 2018

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2018

10/10 – Hervorragend

Edoardo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2017

8/10 – Gut

William

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
First night in Africa
A very nice hotel. If arriving from the U.S., puts you right in the mood for Africa. Would stay again if we were to return. A good base to begin an African adventure

6/10 – Okay

vanessa, Saginaw, MI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Breathtaking but preceed with caution
Gracious staff, magnificent surrounding, tranquil setting. The food was pricey and not a good value. For my final night, I ordered what I thought was a special dinner. I described my preferance for the temperature of my t-bone which was one of the most expensive on the menu. The first was so over cooked I could not eat it. The second steak was grossly under prepared. There was no special acknowledgement my first night but a fruit basket, slippers, and two extra rugs the second night. Housekeeping was uneven as an open bottle of shampoo remained untouched in the shower on my first night. The hotel was on the lake but there was no free access. Electricity had hiccups going off for 10/15 seconds repeatedly during dinner, relaxing watching action movies, and while in the shower. Annoying!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This hotel has beautiful grounds and facilities. The staff was friendly and helpful. Our room was immaculate. It was very quite and relaxing. Would love to go back. I would mention that due to the location of the rooms, it is not handicap accessible.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Zustand der Unterkunft
Only OK
For $240 a night I was surprised by the lack of decent internet, mold in the shower and extremely uncomfortable bed. The breakfast was really nice and the grounds are stunning. Hotel staff was also great.

10/10 – Hervorragend

ltb, London

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely Gardens
We really enjoyed our two night stay at the hotel during our honeymoon. The staff were very attentive and friendly and the setting is lovely. The hotel is also very interested in helping people in the local area, which we really appreciated. The restaurant and food were pleasant and the room was clean, well furnished and comfortable.

10/10 – Hervorragend

Sylvain, Switzerland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A MOST ENJOYABLE STAY
We were two families traveling individually, with 4 kids aged 11 to 16. Two nights at Serena Duluti Lake in 4 separate bungalows.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Vivek Mahtani

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Slice of paradise
This hotel & it's lovely cottage styled rooms are set in exceptionally verdant & tranquil surroundings, with Lake Duluti nearby & the mighty Kilimanjaro a distance away, which can be seen from certain points on clear days (although I didn't get a glimpse from here). The rooms are clean & reasonably spacious with large bathrooms. Service was warm and always with a smile, which seems a typical trait of Tanzanian hospitality. The food was very good (asked for some chicken with pepper sauce off the menu, and it was excellent). The main building which houses the reception, bar and restaurant was a charming colonial styled building. I was here only for one night on business, however would love to come back at leisure to spend more time exploring the surroundings & enjoy the peace and quiet.

8/10 – Gut

Jai Menon, Nairobi

Gut: Sauberkeit und Personal & Service
An Outstanding Place to Stay
The Serena Arusha Mountain Lodge is a total surprise. From its breathtaking location, in a verdant, virtually rain-forest lush setting on the banks of Lake Duluti, to its friendly and responsive staff. Nothing I found to complain about. Certain issues need looking into. To have no free WiFi in a hotel in this day and age is, well, self-defeating. No matter how good the hotel, given a choice, people today - especially professionals and tourists who intend to stay a week or more - will opt for the one which offers free (both hassle and cost) WiFi. Bathroom fittings are important too. They should work, should be of high quality and preferably of a known brand. One of the most used items in any hotel room are the bathroom fittings - taps, showers, flushing systems - and these need to be top of the line. But these are just recommendations. As a peripatetic traveller, both for business and pleasure, I recognise that not everything can be done at once. The people at the Serena Arusha Mountain Lodge were responsive to my requests, as well as the above recommendations, promising to take it up with management. All in all, I would visit this wonderful little hotel again - probably every time I visit Arusha from now on, which will be several times a year.
The Standalone Lodges
My Own Little "Hut" - Albeit a Well Furnished One
A View of the Lake Over Lush Jungle
The Pathway to The Reception & Main Building