Dear Hiti, thank you for sharing your feedback, and we appreciate your time. Could you kindly share any issues that you experienced, this will help our team to learn and constantly improve. We will continue to provide the best service to our hotel guests.

Nous sommes déçus que vous n'ayez pas apprécié votre récente expérience avec nous ici au Grand. Nous espérons vous revoir bientôt parmi nous pour un séjour encore plus agréable.

Thank you Yasmina for your review, we hope to have you back with us again soon!

Thank you Vaimiti for your 5/5 review, we hope to welcome you back to The Grand again soon for another enjoyable stay!

Thank you Lilas for your review, we hope to welcome you back to The Grand again soon.

Merci pour vos merveilleux commentaires ! Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre hôtel, l'excellent petit-déjeuner et les équipements tels que notre salle de sport, notre piscine et notre jacuzzi. Nous sommes heureux que notre personnel ait fourni un service attentionné et que votre séjour avec nous ait été agréable. Nous apprécions vos aimables paroles et nous nous réjouissons de vous accueillir à nouveau bientôt.

Thank you Philippe for your 10/10 review, we hope to welcome you back to The Grand in the future.

Thank you Hadrien for your 10/10 review, we hope to welcome you back to The Grand again soon.

Merci pour votre merveilleuse critique. Nous espérons vous accueillir à nouveau au Grand bientôt.

Thank you Roberto, we appreciate your review, we hope to welcome you back to The Grand again soon.

Thank you Philippe for sharing your review, we hope to welcome you back to The Grand again soon!

Dear Claris, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Michael, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear John, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Jonine,Thank you for your review, and we apologise for your recent experience with us. We advertised the room as a King room because it includes a king-size bed. We acknowledge that the measurements of the room itself should have been detailed on the website along with the included amenities. Your preferences have been noted for your future bookings, and we hope to have the opportunity to welcome you back to our hotel.Kind regards,Angela

Dear Gemma, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Shannon, Thank you for your positive review, and we are pleased to hear that you had a pleasurable relaxing time with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Angela, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear James, Thank you for your positive review, and we are delighted to hear that you have had an amazing experience with us. Please let us know directly on your next return and will ensure to take good care of you once again. Kind regards, Angela

Dear Jongyoung, Thank you for your positive review, and we thank you for your return. We were excited to see you stay with us again, and we hope to have the opportunity to welcome you back once more. Appreciate your comment, and thank you for being a great guest too!Kind regards, Angela

Dear Ian, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Lorraine,Thank you for your review, and we apologise for the delayed response regarding the faulty heating system. We had the concierge and our maintenance team check the room, and once the issue was confirmed, we offered an upgrade. We understand your frustration, and it certainly should not have taken 4 hours for a room move. I will follow up with the team to ensure we learn from this experience and rectify any issues promptly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Darwin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. Our location is certainly great, and we appreciate you for picking up on this. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Tegan,Thank you for your positive feedback, and we are delighted to hear that your staycation went well.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Josephine,Thank you for your positive feedback, and we're glad to hear that you had an amazing stay and spa treatment.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Jessica, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Ethan,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed the beautiful scenery of Auckland, New Zealand through our hotel windows. We hope you have enjoyed your stay, and it would be great if we have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Nhu-Thuy, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Melissa,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Blake,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Isaac,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

Dear Steve,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We will ensure your feedback is passed on to its respective departments to ensure their hard work is acknowledged.We thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

Dear Jimmy,Thank you for your feedback, and we apologise for any inconvenience caused during arrival times. After investigation, we have discovered that there were discussions regarding our protocol upon arrival, and we appreciate your understanding and patience during this process. I have shared your feedback with the receptionist upon departure to ensure that we provide professional and friendly service to our future guests. We thank you for bringing this to our attention.Kind regards, Angela

Dear Jessica, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Matthew, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Poh,Thank you for your feedback, and we apologise for any inconvenience caused during checkin times. We understand there was a miscommunication regarding arrival dates, which our receptionist has promptly rectified by extending accordingly. We understand the frustration this may have caused, and we appreciate your patience towards our service.Thank you for choosing to stay with us, and we hope you have had an enjoyable stay.Warm regards, Angela Shin

Dear Konstantin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Amanda,Thank you for your review. As discussed over the phone, please feel free to let us know on your next visit. We will try our best to ensure good care and attention for your family.Kind regards,Angela

Dear Natasha, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Natalia, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

Dear Sarah,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

Dear Kristin, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela