My family and I were excited to be getting a vacation together since we missed our summer one due to my husbands illness. When we booked the property I asked about mine and my kids four dogs, I was asked to send pictures and describe their demeanor, which I did. Laura let me know that she would allow all four dogs, told me the pet fee to cover the extra time the cleaner would have to stay and then told me I could venmo her the fee to skip any extra fees by vrbo. She told me to register without the pets and that she would send me the request by venmo. All was fine and agreed upon. We get to the house, everything seemed nice until we went to cook dinner. There was mouse droppings all over the dishes in the bottom cabinet, there were mousetraps in the family room which I guess I get seeing as they knew they had a mouse problem, the traps didn't seem to work seeing as you could hear the mice in the walls of the upstairs bedroom. We went to grill another night and the grill was beyond disgusting with a piece of foil with food still on it.
Other than that, we had a nice time with our kids and granddaughter and our dogs. The house is dated but that didn't bother us, I like the vintage look.
Check out is at 11, we got out of the house at 11:27. The cleaner was waiting for us and I believe that she was disgruntled that she had to wait. Mind you, Laura never informed the cleaner that she had approved four dogs so the cleaner was not prepared for the extra time needed. The cleaner also told Laura that there was so much laundry that she would not be able to get it done that day. The laundry was the towels and rags that we used and the bedding. ( sheets, pillowcases, blankets, comforters) I was later informed by Laura that they don't wash the blankets and comforters after each family leaves which disturbed me greatly especially during a pandemic. We were accused by the cleaner of having vomit all over the upstairs toilet and spit all over the mirror and walls of the bathroom and that we left the house the worst the cleaner had ever seen, all of which is not true. It was ridiculous the going back and forth. I do believe the cleaner was upset because of the late checkout and not knowing about the dogs. My advice is to keep all of your correspondences between you and the owner and to take pictures as soon as you get there and take detailed pictures of the home before you leave.