Dear Bärbel, thank you for your kind words about our friendly and helpful reception staff. We are delighted that you enjoyed interacting with them. We look forward to welcoming you back soon! Anna R. Customer Service

Sehr geehrter Manuel, vielen Dank für Ihren positiven Kommentar. Es freut uns zu hören, dass Sie mit der Sauberkeit des Zimmers und der Qualität der Möbel zufrieden waren. Ebenso freut es uns zu hören, dass Ihnen das Frühstück geschmeckt hat. Unser kürzlich vollständig renoviertes Hotel Rialto mit seinen 194 Zimmern. Wir schätzen die zentrale Lage und die Ruhe, die sich in Ihrem Erlebnis widerspiegeln. Wir hoffen, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Anna R. Kundenservice

Dear ClaraWe appreciate your feedback and are glad you enjoyed your stay at our hotel. We look forward to welcoming you back to our hotels soon.

Dear SonguelWe are delighted to hear that your experience at our hotel was enjoyable. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to deliver excellent service and a memorable experience to our guests. We hope to see you again in the future and exceed your expectations once more.Best regards,Anna R.Customer Service

Dear customer,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

Sra. Carola, Le agradecemos que nos haya puntuado. Atentamente, Norma A., Customer Service

Distinguished guest, We sincerely appreciate your kind comments and the positive evaluation you have given us. We are pleased to hear that your stay was enjoyable. Best regards, Norma A., Customer Service

Distinguished Maximilian, We are pleased to know that our staff responded to your room change request and were able to offer it according to your preferences. We thank you for your very positive review. Receive kind regards, Norma A., Customer Service

Estimada/o huésped, Le agradecemos que nos haya puntuado. Atentamente,

Distinguished guest. We appreciate that you have valued us, and that you highlight our central location. Receive kind regards,

Dear customer, Thank you very much for your review and for highlighting our central location and our breakfasts as positive aspects. Regarding street noise, given that we are located in the heart of the city, we understand that it may have been annoying and although the exterior rooms with views are highly valued by our clients, we would have liked you to comment on it. during your stay at Reception, and we could have offered you another room that suited your preferences (subject to availability). We are sorry for any inconvenience this may have caused you. Our priority is to make our guests' stay as pleasant as possible, and we will do everything in our power to serve you. Receive a cordial greeting,

Distinguido/a huésped, Muchas gracias por sus puntuaciones. Reciba un cordial saludo,

Dear customer, Thank you very much for your rating and for your positive comments. We are pleased to know that you had a good experience at our hotel. We would also be delighted to welcome you back if you choose to visit us again. Sincerely,

Dear customer, thank you very much for rating us and for your comments, positively detailing the good value for money, cleanliness, and the friendliness of our staff. We would have appreciated if you had informed us about the noise so that we could have addressed it immediately, and we regret any inconvenience it may have caused. We are pleased to read that everything else was great during your stay with us.Sincerely,

Dear customer, Thank you very much for your rating. Regards, Norma A. Customer Service.

Dear customer,Thank you very much for your rating.Sincerely,Norma A.Customer Service

Dear customer,Thank you very much for your evaluation.Sincerely,

Dear customer,Thank you very much for your evaluation and for your positive comments about our central location in the heart of the Gothic Quarter. Although we are located in an area with traffic restrictions, being in the center, it is inevitable to hear external noises typical of a large city. We apologize for any inconvenience this may have caused you and recommend that if you visit us again, please mention it at the front desk upon arrival, and they may try to offer you a much quieter interior room.Sincerely,

Dear customer, thank you very much for your rating. Best regards.

Dear customer, we appreciate your feedback. We hope to see you again soon at our hotels.

We appreciate your time in sharing your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, taking into account the unusual high temperatures in Barcelona over the past few days, warmer than usual for this time of year. We take note of your comments; every bit of feedback helps us improve. We look forward to welcoming you back to our hotels.

Sehr geehrter Kunde,Wir freuen uns, dass Sie sich für unser Hotel entschieden haben und eine so positive Erfahrung gemacht haben. Wir setzen alles daran, unsere Kunden glücklich zu machen, und unsere größte Zufriedenheit besteht darin zu wissen, dass wir unser Ziel erreicht haben. Wir hoffen, Sie in naher Zukunft wieder in unseren Hotels willkommen zu heißen.Mit freundlichen Grüßen,

Liebe Kundin, lieber Kunde,Wir danken Ihnen für Ihre Zeit und Ihre Meinungen; alles trägt dazu bei, uns zu verbessern. Bezüglich des Personals freut es uns zu lesen, dass Sie dies schätzen, da wir alle sehr engagiert sind, gute Arbeit zu leisten und unseren Gästen einen ausgezeichneten Service zu bieten. Wir werden Ihre Glückwünsche an unsere Kollegen weiterleiten.Mit freundlichen Grüßen,Anna RuizKundenservice

Lieber Kunde,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung mit uns zu teilen. Es freut uns sehr zu hören, dass wir dazu beigetragen haben, Ihre Reise zu einem unvergesslichen Erlebnis zu machen.Mit freundlichen Grüßen,Anna RuizKundenservice

Dear customer, we appreciate your feedback. We hope to see you again soon at our hotels.

Dear customer, we appreciate your feedback. We hope to see you again soon at our hotels.