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Bewertungen von Springhill Suites By Marriott Baton Rouge South

3 out of 5
Springhill Suites By Marriott Baton Rouge South
7979 Essen Park, Baton Rouge, LA

Bewertungen

8.4

Sehr gut

352 von insgesamt 698 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
218 von insgesamt 698 Gästebewertungen haben eine Bewertung von 8 - Gut" "
68 von insgesamt 698 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 698 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
28 von insgesamt 698 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

9.0/10

Personal & Service

7.8/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Anny, melbourne

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Große Zimmer mit allen Annehmlichkeiten
Schönes geräumiges Zimmer, das eher einem Appartment gleicht. Bevorzugt genutzt von Familien was aufgrund der Hellhörigkeit etwas ungünstig ist für Leute mit einem leichten Schlaf.

10/10 – Hervorragend

Grant

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice rooms, friendly staff, easy check in
Aufenthalt von 1 Nacht im Mai 2024
Antwort von April am 13. Mai 2024
Hello, Thank you for taking the time to fill out our survey. We are happy to hear that you enjoyed your stay here with us, And hope to welcome you again in the future.

10/10 – Hervorragend

Holger A

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All in all it was a comfortable stay! Every time again!
Aufenthalt von 5 Nächten im April 2024
Antwort von April am 1. Mai 2024
Thank you for taking the time to fill out our survey. I am pleased to hear that you enjoyed your stay here with us and we look forward to welcoming you again in the future.

10/10 – Hervorragend

Ashley

Aufenthalt von 1 Nacht im April 2024
Antwort von Hello, Thank you for taking the time to fill ou am 13. Mai 2024
Hello, Thank you for taking the time to fill out our survey. We are happy to hear that you enjoyed your stay here with us, And hope to welcome you again in the future.

8/10 – Gut

venson

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von April am 1. Mai 2024
Thank you for taking the time to fill out our survey. I am happy to hear you enjoyed your stay here with us and look forward to welcoming you again in the future.

8/10 – Gut

Reginald Demico

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was nice especially the staff, very patient and friendly
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 10. Apr. 2024
Thank you for taking the time to fill out our survey. I'm happy to hear that you enjoyed your stay here with us. We look forward to a future stay.

10/10 – Hervorragend

Chelsey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 21. März 2024
Thank you for filling out our survey, I hope you enjoyed your stay here with us and look forward to a future stay.

2/10 – Ungenügend

Corey

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room was filthy!
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 14. März 2024
Thank you for taking the time to fill out our survey. I want to apologize for your experience during your stay, This is not up to our standards and these issues will be addressed with the proper department to prevent these issues in the future. We do hope you choose to stay with us again in the future.

8/10 – Gut

Rachael

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 21. März 2024
Thank you for filling out our survey, I hope you enjoyed your stay here with us and look forward to a future stay.

6/10 – Okay

Ashleigh

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The staff were very kind and courteous. The breakfast options in the morning were plentiful. The room however, left a lot to be desired. I could hear the room above me and all of the activities in the hallway. Most of the outlets didn't work. The shower door did not stay closed, leading to a significant amount of water that went onto the floor which I then had to clean up. The shower also had a lot of mold and was quite slippery.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von April am 24. Feb. 2024
Thank you for taking the time to fill out our survey. I'm sorry to hear about the inconveniences you experienced in your room. I have informed my staff to have these issues corrected. I do apologize and hope you choose to stay with us again in the future.

10/10 – Hervorragend

Amanda

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet friendly staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 22. Feb. 2024
Thank you Amanda for taking the time to fill out our survey. We are pleased to hear that you enjoyed your stay here with us.I hope we will see you again in the future

8/10 – Gut

Tyriane, Harvey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were super helpful and very sociable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Easy check in ,friendly staff , breakfast was amazing and very healthy, clean rooms April was wonderful at the front desk
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

8/10 – Gut

Kasey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 – Hervorragend

Roland, Baytown

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff. Darryl at front desk was exceptional and very friendly. Good breakfast options.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

6/10 – Okay

Alfonso A

Gut: Sauberkeit und Komfort des Zimmers
they gave away my prepaid room. I arrived at 9pm and I was given a less preferable room as only available. Also the shower tub did not drain. I would not pick this again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We will share with the leadership team.

2/10 – Ungenügend

Jared

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Terrible. TV was broken. Shower leaked. Sink falling out of the wall. Could feel the springs in the mattress when trying to sleep.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to compete our online survey. I will share with the leadership team. Again thanks for taking time to complete our survey.

10/10 – Hervorragend

Lyle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
My stay was good the only issue I had was you can hear the doors closing from the other guess when they leave out or coming in. Other than that everything was great 💯👍.....
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 – Hervorragend

Tammy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean hotel . The beds were so comfortable and the breakfast was very good ! Would definitely stay again !
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our online survey. We appreciate your business and look forward to seeing you next time you are in the area.

10/10 – Hervorragend

Jason

Mit dem Partner gereist
Gut: Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von April am 20. Jan. 2024
Thank you for taking the time out to rate our property. We hope you enjoyed your stay with us at SpringHill Suites. We look forward to seeing you again in the future.

10/10 – Hervorragend

Marie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Blake Middleton am 3. Jan. 2024
Thanks for taking the time to complete the survey. We appreciate your business, and hope to see you the next time your in the area.

8/10 – Gut

Paris

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Blake Middleton am 3. Jan. 2024
Thanks for taking the time to complete our survey. Have a great day.

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
New Year eve eve getaway
Room was in excellent condition. Hotel was close to restaurants and mall. Made for a perfect one night getaway.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Blake Middleton am 3. Jan. 2024
Thank you for taking the time to fill out our survey. Thanks for the business and hope to see you next time your in the area.

10/10 – Hervorragend

Arun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Blake am 13. Feb. 2024
Thanks for taking the time to complete our survey. We appreciate your business and look forward to seeing you the next time you are in the area.

10/10 – Hervorragend

Juan

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Great
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Blake Middleton am 3. Jan. 2024
Thanks for taking the time to complete our survey. Hope to see you the next time your in town.

2/10 – Ungenügend

Ralph

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
My reservation at this property included an additional $15 per day charge for "Cancellations and Charges," which the hotel would not order. I had a reservation for two days, but had to cancel the second day due to a family emergency. The hotel assistant manager (Ashley Taylor) said in an email that "We are unable to provide a refund due to you booking 3rd party. You are more than welcome to reach out to Expedia to see if they are able to help you with that. We are unable to modify any 3rd party booking reservations. ..." The property's failure to honor the "booked" cancellation policy was very unfair. Please assist in resolving this matter with the property.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Blake Middleton am 3. Jan. 2024
Thanks for taking the time to fill out a survey. Have a great day.

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Blake Middleton am 3. Jan. 2024
Thanks for taking the time to complete our survey. Hope to see you next time your in the area.

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 8. Jan. 2024
Good Morning,Thank you for choosing to stay at our location while visiting the area. We look forward to providing you another excellent stay in the future. Have a great week!

10/10 – Hervorragend

Areli Martinez

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mi acogedor :)
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Blake Middleton am 18. Dez. 2023
Thank you for taking the time to fill out a survey. We appreciate your business and look forward to seeing you again.

10/10 – Hervorragend

Cassandra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Blake Middleton am 18. Dez. 2023
Thank you completing a survey. We appreciate your business and look forward to seeing you again.

10/10 – Hervorragend

RAMASWAMY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved
Aufenthalt von 1 Nacht im November 2023
Antwort von OPS am 26. Nov. 2023
Thank you for taking the time to complete the online survey. We are glad to know that you enjoyed your stay we do hope to see you again soon. Have a great day!

8/10 – Gut

Rie

Aufenthalt von 2 Nächten im November 2023
Antwort von Blake Middleton am 18. Dez. 2023
Thank you for taking the time to fill out a survey. We appreciate your business and look forward to seeing you again.

10/10 – Hervorragend

Ricky

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von OPS am 16. Nov. 2023
Thanks for rating us at a 10. We are glad to know that you enjoyed your stay and we do hope to see you again soon. Have a great day!

10/10 – Hervorragend

Kathlyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was clean and the front staff was very friendly.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von OPS am 14. Okt. 2023
Thank for taking the time to complete the survey. We are glad to know that you enjoyed your stay. We hope to see you again soon.

10/10 – Hervorragend

Shawn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and facility were both great. Would definitely stay again and recommend.
Aufenthalt von 6 Nächten im September 2023
Antwort von OPS am 10. Okt. 2023
Thank you for taking the time complete the survey. We are glad to know that you enjoyed your stay, and we look forward to seeing you again soon. Enjoy your week!Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 – Gut

david

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Suitable
The staff was helpful, breakfast was good. The room was clean but appeared dated in the bathroom area. Overall was a nice hotel and convenient.
Aufenthalt von 1 Nacht im September 2023
Antwort von OPS am 25. Sept. 2023
Thank you for taking the time to complete the survey. We are glad to that you enjoyed your stay here with us. We do hope to see you again soon. Have a great week!

4/10 – Schlecht

Dana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Upon checking in, manager Mary attempted to give me a single bed room, after I paid for a double. After questioning management, she said there were none left & then magically came up w one. Once we got into the room, pulled covers back...There was a dirty used band aid in the sheets! There was also a strong chemical smell on the hotel floor. I went to let the front desk know. There was an accimmodating clerk that possessed good customer service. Manager Mary did not have good communication skills nor did she address the problem with e me. I asked them to change our sheets. It was horrible that surrounding hotels were sold out. Lastly, after getting settled, a huge roach came out of the AC unit. Worst experience ever and I paid for it. My last time staying at that chain. My daughter said it felt like a motel that they tried to upgrade, she was right. Poor cleaning, poor management, and facility. Yuck. Spacious room was the only pro.
Aufenthalt von 1 Nacht im August 2023
Antwort von OPS Manager am 1. Sept. 2023
Thank you for taking the time to complete the online survey, we appreciate you staying with us. Have a great weekend.

8/10 – Gut

Bianka, Lakewood

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My only complaint is that the trash wasn’t emptied and the beds were never made.
Aufenthalt von 3 Nächten im August 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 22. Aug. 2023
Thank you for your honest feedback. I sincerely appreciate you choosing to stay with us. Please allow me to apologize about the housekeeping services you received. We only service the rooms on Tuesdays, Thursdays, and Saturdays but they are supposed to replenish the towels and empty the trash everyday. We do hope to have another chance to provide you with an excellent stay in the future.

4/10 – Schlecht

Kathryn

It was extremely noisy on my floor, loud loud kids running up and down the hallway constantly all night long. It was a terrible night for me and I got no sleep and I really feel I should get some sort of reimbursement because it was a waste of money.
Aufenthalt von 1 Nacht im August 2023
Antwort von OP am 17. Aug. 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize about the noise. I hope you enjoy the rest of your week!

10/10 – Hervorragend

Jill

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von OPS Manager am 8. Aug. 2023
Thank you for informing us about your stay. We are pleased to know you enjoyed your time with us. We look forward to seeing you in the future. Have a great week!

10/10 – Hervorragend

LaAngela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet environment and it was VERY CLEAN AND COZY! Close to food and attractions, and the staff was Amazing ! I will return!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von FD am 31. Juli 2023
Thank you for taking the time to complete our survey. I will certainly share your review with the rest of our team to let them know their hard work is appreciated. We hope to see you in the future. Have a wonderful day!

8/10 – Gut

Connie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mary and Tiara are wonderful. Great customer service.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 24. Juli 2023
Dear Connie,Thank you for sharing your experience with us. We are happy for the 4/5 rating. We do hope to see you in the future. Have a wonderful day!

10/10 – Hervorragend

connie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful place to stay!! Staff is very friendly and helpful. We plan to always stay here when we come to Baton Rouge. Excellent!!
Aufenthalt von 3 Nächten im Juli 2023
Antwort von FDS am 20. Juli 2023
Thank you for informing us about your stay. We are pleased to know you enjoyed your time with us. We look forward to seeing you in the future.

8/10 – Gut

Dawn

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Pro - spacious, great tv on swivel, desk area, couch very comfortable, bed was wonderful, continental breakfast was good, baggage carts available, staff at front desk were helpful. Cons - no place to put stuff in the shower, no shower cap, q-tips, cotton ball pkg, shades and curtains do not keep all the light out, carpet felt nasty - needs to be replaced, only 1 sink, not alot of counter space in bathroom.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Mary am 13. Juli 2023
Thank you for informing us about your stay. We appreciate you choosing to stay with us. We apologize that there were not certain items available to you in your room, but we do have some of those items located at the front desk. We do hope to see you in the future. Have a wonderful day.

6/10 – Okay

mustafa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Never warmed up to this property. Expected pool but nothing. Check in was awful. No soap minor stuff. Not sure if I would stay there again. But it is sufficient.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 4. Juli 2023
We appreciate your feedback. We sincerely apologize that you did not enjoy your stay with us. We do hope that you continue to stay with the brand.

10/10 – Hervorragend

Christianne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I missed not having a swimming pool, but having a 24 hour gym, vending freezers with choices of microwave dishes was really a plus.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 4. Juli 2023
Thank you for completing our survey. We do appreciate you choosing to stay with us. We apologize about not having a pool. We do hope to see you in the future.

6/10 – Okay

twarnette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Misleading, No pool
We only decided to stay overnight in Baton Rouge for the kids to swim. We live about 2 hours from the area and was in town for a meeting. According to hotels.com photos there was a pool but after checking in we learned that the hotels doesn’t have a pool. I would have chosen another hotel had I known.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 2. Juli 2023
Dear Twarnette,Thank you for sharing your experience with us. We do appreciate you choosing to stay with us. Please allow me to apologize about the photos of the pool. We are working to remove them.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy check in very late at night. Friendly staff. Always great to have breakfast available
Aufenthalt von 1 Nacht im Juni 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 20. Juni 2023
Thank you for informing us about your stay. We are pleased to know you enjoyed your time with us. We look forward to seeing you in the future.

10/10 – Hervorragend

Yvette S.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von SpringHill Suites Baton Rouge South Staff am 20. Juni 2023
Thank you for staying with us. It was a joy having you here. We hope to see you soon!

10/10 – Hervorragend

Shannon

Aufenthalt von 1 Nacht im Juni 2023
Antwort von FDS am 9. Juli 2023
Thank you for completing our survey. We do appreciate you choosing to stay with us. We hope to see you in the future.