4/10 â Schlecht
Leeza G.
25. Juni 2025
Gut: Sauberkeit
Would love to love it, but maintenance and lack of service ruined it.
Positives: The location is fantastic, offering a peaceful retreat surrounded by nature. Areas for Improvement:The main shower had a leak that caused water to spill onto the bathroom floor every time it was used. When we brought this to management's attention, the suggestion was to use a mop. Not a response one wishes to receive when paying for a holiday with a price tag of over 300 a night. Mold was present throughout the apartment, which was concerning. The lighting in the apartment was quite dim, giving it a somewhat cave-like feel. Three large towels were allocated to us; they didnât dry due to the high moisture levels in the home. We requested extra towels during our six-night stay and were informed it would incur an additional charge. We were told someone would get back to us, but this never happened. One kitchen chair was particularly wobbly. Upon request, it was picked up by maintenance only to be returned the next day in the same condition it was originally in. On our last night, the air conditioning stopped working. Given our previous experience with maintenance requests, we felt that pursuing further assistance would be futile due to the lack of customer service we encountered. Overall, while Loppia Secret Garden has great potential due to its location and size, attention to maintenance and customer service could significantly enhance the guest experience.
Leeza G.
Aufenthalt von 6 NĂ€chten im Juni 2025