I am sorry that you were disappointed with your stay. Poor cleanliness is definitely not acceptable and I will be bringing this up with my housekeeping team. Unfortunately pillows and mattresses can be very subjective, so always difficult to please all. The service in the bar should not have been so slow and again I will bring this up with the team. We do provide bathrobes in our Junior Suites and Suites. I am sorry again that you were disappointed but I hope you will give us a second chance in the future.

Thank you so much for your 10 out of 10 and I hope we will see you again soon.

Thank you for your 8 out of 10. I hope we can welcome you back to the hotel again soon.

Hi Lucy, I am sorry you felt this way. I am sure, if my team were able they would have helped. Unfortunately sometimes when the booking comes from a third party like this, it needs to be done by them.

Thank you for your review, and look forward to welcoming you back to the hotel again soon.

I am very pleased you liked the views, hopefully you also enjoyed the ground and our wonderful old building.

I am sorry you were disappointed with the room. We are going through a refurbishment program and hope you will try us again so that we can change your mind.

Thank you for your review. I can assure you that all comments are taken on board and dealt with, so that we can continue to improve our service. We do normally have very good WIFI and the shower pressure is normally quite good. I will certainly be looking into this. I hope that you will give us another try, to give you a superior service.

Thank you so much for your 5 out of 5 review, it really is appreciated. I hope we can welcome you back to the hotel again soon.

Thank you for your 8 out of 10 review, It is appreciated. I hope we can welcome you back to the hotel in the future.