2/10 Horrible
Noreen
Voyage en famille
24 oct. 2025
Les points faibles : Propreté
The shower was not fixed to the wall properly, black mould was present all around the bottom of the shower and in between the grouting. I refused to use the shower but when my son did the bathroom flooded and also the area outside the bathroom by the back door. Radiators looked dirty and paint was flaking from them. There were cracks in the plaster on the walls and the wall paper was peeling. In the double bedroom there was a damp patch on the wall above the bed. The pictures on the website showed a lovely property, these were obviously taken years ago. The outdoor areas were overgrown and unable to be used, there was underwear in the back garden and rubbish outside the front door. For a three bedroom bungalow there were only 2 forks in the cutlery drawer and 2 bowls. There were no instructions regarding the white goods and wifi information was very difficult to find. On entering the property it smelt musty. The waste bin had no lid and the washing up sponges were old, there was a part used bar of soap hung in the bathroom for people to use. I had to contact the owner at 3 pm because we had not received the key safe number which he said he would send before 3pm. Our two night stay in Birmingham was ruined because of the bungalow and I would expect a refund from hotels.com. I would strongly advise nobody to book this property until it has had major improvements.
Noreen
Séjour de 2 nuits en octobre 2025