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Bewertungen von Ameristar Casino Resort Spa Black Hawk

4 out of 5
Ameristar Casino Resort Spa Black Hawk
111 Richman St, Black Hawk, CO

Bewertungen

8.2

Sehr gut

980 von insgesamt 1870 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
416 von insgesamt 1870 Gästebewertungen haben eine Bewertung von 8 - Gut" "
222 von insgesamt 1870 Gästebewertungen haben eine Bewertung von 6 - Okay" "
139 von insgesamt 1870 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
113 von insgesamt 1870 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.2/10

Personal & Service

8.2/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

bret

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice room, clean and quiet.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Pierre

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2022
Antwort von Ameristar am 24. Aug. 2022
Thank you for taking the time to share your feedback regarding your recent experience at Ameristar Black Hawk . Your comments are important to us, as they provide us an opportunity to better serve you.We appreciate the choice you make to visit Ameristar Black Hawk and look forward to the opportunity to serve you in the near future.

8/10 – Gut

Isabell

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Becky

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property and the whole town was so fun! We are from Wisconsin and this is exactly what I expected from an old mining town in the mountains. We enjoyed all the gaming. The only problem was I had a hard time finding an ice machine that worked. It was reported and I hope it’s being fixed. That was the only small bump. The trip was wonderful!
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Larry

Mit dem Partner gereist
No place to eat. Had to order food at sports bar kiosk. The staff at the sports bar food Cort Couldn’t hardly speak English. The food was terrible 😩 and way over priced. You guys need Some restaurants !!!! 👎 the only restaurant there was closed due to a fire. When we first arrived to the property we had to go outside and wait for the fire dept. we hadn’t even got checked in yet. Not a good experience. We were very very disappointed.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
We do apologize for the inconvenience.

10/10 – Hervorragend

Stephen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

juan alejandro

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Excelente 👌
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
Thank you for staying with us.

6/10 – Okay

Nicole

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The facility only had 2 elevators working, we had to wait over 20 minutes for an elevator and they ended up being extremely crowded. Rooms are nice and clean and the staff is very friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
We do apologize for the inconvenience.

6/10 – Okay

Brandon

6 elevators and it takes 10 minutes for one to open. Key card will lock you out of your room the day of check out, even if it’s not checkout time yet.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
We do apologize for the inconvenience.

6/10 – Okay

Chris

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Rooms were clean. Staff was horrible. The front desk guy tried double charging me when i arrived. Even after showing proof the room had been paid for. Kept insisting i was wrong. When i asked for a manager she corrected the issue, but seemed to have had an attitude and no apology for my time and inconvenience. Getting to the front desk is an adventure all of its own. You have to park in the garage. Go down the elevator, walk all the past the casino and around to check in
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
We do apologize for the inconvenience

4/10 – Schlecht

Scott, Colorado springs

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pool area was unclean as well as the pool, and jacuzzis. Elevators are beat up dents and placards unreadable. Room had no coffee to speak off or any available at the hotel. Toilet would run water all night after use. I could go on but the use areas look old and used without necessary up keep. The parking is just a mess top to bottom. The Staff was nice. I will not stay there again. Two stars are generous.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
We do apologize for the inconvenience.

10/10 – Hervorragend

Erika

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place to have fun!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 21. Mai 2024
Thank you for staying with us. We appreciate your business.

10/10 – Hervorragend

Jacob

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent room, great restaurants.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 21. Mai 2024
Thank you for staying with us. We appreciate your business.

8/10 – Gut

Gay

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is quiet as it's removed by a hallway from the noise of the casino. Nice rooftop pool and hot tubs! My only dissatisfaction was that the bed sheet covering the mattress was not fitted, just a flat sheet tucked in. The sheet wasn't big enough to avoid coming untucked so you ended up sleeping on a bare mattress...yuck.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 18. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Pam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 16. Mai 2024
Thank you for staying with us.

2/10 – Ungenügend

Margaret

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worst place ever!! Only stayed because of thought was a good price, should have known better. Main concern was didnt have to use the room card to access the elevator to rooms!!!! Was with my elder Mom and asked for a low floor and close to elevator, can give you a adjoining room, no thank you dont care if it locks from both sides. Was charged $7 more for the resort fee then was quoted, upon asking at front desk before leaving was told oh its just all the taxes. Should have asked for a manager. If you safety and security, this is not the place
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 16. Mai 2024
We do apologize for the inconvenience,

8/10 – Gut

Brad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nothing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 15. Mai 2024
Thank you for staying with us.

8/10 – Gut

MONTREY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 16. Mai 2024
Thank you for staying with us.

8/10 – Gut

Renie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The casino had closed off the 2nd floor enterance by the smoking and bus pickup area so guest had no access to the restrooms nor coffee at the hotel enterance. Very inconvenient for hotel guest use ! As a senior this was awful. Reason enough for me not to stay again. Added so much more walking with a cane it made the trip overnight less appealing. Desk staff were nice and helpful. Could not use the hot tubs at adult pool hours as at 9:30 pm family’s had total use no open spot in outside hot tub nor the inside hot tub. We reported it to desk staff they helped but that was at 10:00 pm. We never could get use of the hot tub during our over night stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 14. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

gladis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 14. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 14. Mai 2024
Thank you for staying with us.

8/10 – Gut

Tiffany

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
It's a casino. Always over priced. The bathrooms are nice and we love the roof top pool
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 13. Mai 2024
Thank you for your feedback

10/10 – Hervorragend

Ronda

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 14. Mai 2024
Thank you for staying with us.

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Please get your elevators fixed/optimized. Waiting 10 - 15 mins when you have 5 of them is a little ridiculous.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 12. Mai 2024
Sorry for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfort
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
Thank you for staying with us.

6/10 – Okay

Ellen

Mit der Familie gereist
Gut: Ausstattung
This was not my first visit to Amritsar. This time I found several things that made my visit very uncomfortable. The pillows in the room smelled like old sweat. I was glad I brought my own pillow. There were only a few elevators working which resulted in a lot of waiting. There was no hot water in the shower/sinks. One bright light was the excellent food and service at the Fireside restaurant.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Gut

Ryan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 12. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Kyle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For the weekday nightly price it’s an excellent deal. Nice and quiet, spacious room and bathroom with separate shower and tub
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Marjorie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooftop hot tub (outdoor and indoor) and pool are fantastic. Staff was helpful and friendly. The facility is very clean and well maintained. Our stay was fun, and we plan to visit again soon!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Kelton

Mit der Familie gereist
No thanks
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Jesse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 11. Mai 2024
Thank you for staying with us.

6/10 – Okay

shirley

Mit der Familie gereist
Pool water was yellow, hot spa pool was not to hot and full of foam, understaffed, underwhelming, dated property that shouts out parent company don’t care. Lotta bummy types hanging around outside patios, especially in the morning, I don’t think I’ll be back.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

Lorraine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Tabitha

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 8. Mai 2024
Thank you for staying with us.

10/10 – Hervorragend

Charlene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a good night, everything was great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 7. Mai 2024
Thank you for staying with us.

8/10 – Gut

OMAR

Got a smoke free room but it still smelled like cigarettes bathroom wasn’t too clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 7. Mai 2024
We do apologize for the inconvenience.Thank you for staying with us.

2/10 – Ungenügend

Robert, Albuquerque

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 4. Mai 2024
Please, let us know how we can improve on our services.

10/10 – Hervorragend

Connie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The valet and bell services were great. It was nice to have the help with our luggage. All the staff we dealt with were very nice & willing to help. We dined at the Fireside Grill inside the hotel & the food was wonderful. I definitely would stay here again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 30. Apr. 2024
Thank you for staying with us.

6/10 – Okay

Mark

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Only 2 (sometimes 3) elevators worked out of 6, waited almost 5 minutes every single time because there was so much people traffic on the weekend. Other than that everything else was fine. Very nice room with vaulted ceilings, fridge and comfortable beds
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

8/10 – Gut

Kealii

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel was amazing. Staff was friendly and helpful. We have never been to Blackhawk before and we were amazed about this little gem in the mountains. The buffet really was not good. Being our first time to the hotel we were told that it would be comped but it was not. Definitely not worth the $115 for 2 it costed. Kind of disappointing. The tables and slots treated us well. The dealers were really cool and friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Thank you for the feedback

10/10 – Hervorragend

Lorraine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Thank you for the feedback

10/10 – Hervorragend

Danene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
See review
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 25. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Doris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and comfortable. Employees were very nice and friendly!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 24. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Arysa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this hotel! The view from the top floor is amazing. Clean, quiet room. Casino was great, as well!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 23. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 23. Apr. 2024
Thank you for staying with us.

10/10 – Hervorragend

Sylvia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was amazing I would of given the staff a 5 Star but the housekeeper who came to door to check on if we left was rude and seemed in a hurry to get us out
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 21. Apr. 2024
We do apologize for the inconvenience.Thank you for staying with us.

10/10 – Hervorragend

Ty, Castle Rock

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Raquel

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for staying with us.

4/10 – Schlecht

Michael

Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 9. Mai 2024
Thank you for your feedback