While the location was ideal and the beach access and attendant at the beach were wonderful, the overall experience was not great. Even though they describe the rooms as small on the website, it is even smaller in person and the condition of the room was poor with many issues. The customer service was only ok and it didnât feel like the experience was worth it for the price.
The staff was kind and helpful and the room and property were nicely kept. Our bed was a bit uncomfortable and it was a bit challenging to unlock our door at first, but otherwise we had a great time and would go back again.
The rooms were small but comfortable, the air conditioning worked great, tv was good. 5 minute walk from the ferry which was convenient. Hotel staff was friendly. We unfortunately were awakened three times during our stay by teenagers banging on our door and running down the fire escape stairs to get away. Food at the Surf was great but we didnât enjoy dining on paper plates with plastic forks. Overall a nice time we spent our days at Ballardâs beach as the water and sand was cleaner.
Staff is amazing. Dedicated to its customers. Shout out to Christi on how she handled our stay. She deserves a promotion. Ryam GM did great as well. Tish and Georgiana at the front desk were friendly, clam, and supportive. We got the wrong room assigned by Expedia, and BIBH had to fix it and well they did the best job they could....however Expedia messed up.
The aesthetics and cleanliness of the hotel and outside beach bar were great. Private, quiet pool area that was nicely maintained. Perfect location- just a short walk from the ferry port and close to restaurants and shopping. Would go back to the Block Island Beach House in a heartbeat!
DO NOT STAY HERE
The front desk has no personality and they act like they are doing you a favor
They have rooms they call "cottages" that are literally down the block no where near the hotel
The room was INFESTED with ants
The room had a burning smell in kids room from the air conditioning
The room had an adjoining lock that had no door know for anyone to walk in
The pool was literally down the block at a completely other hotel
No one tells you this even when you get there
I was told the "manager" was going to call me on six different occasions Still waiting for the call
They did not want to be bothered
You will truly regret staying here
The room was extremely noisy, in a busy part of town, and there were no available quieter rooms. It was also extremely small for what was advertised to be an upgraded suite. You're much better off finding an airbnb or vrbo for the same price.
Loved our stay, the property is in a great location and really enjoyed having access to the beach as well as a pool down the street. Check-in was a little bumpy as we stood at the desk for over 10mins before staff appeared to help but otherwise ALL staff were incredibly helpful and friendly. We also did not realize our room was not in the main building but down the road which at first we did not really like but it turned out fine and maybe even better! We definitely enjoyed the privacy of the guest house we stayed in and would not of gotten this in the main hotel. Plenty of parking. The room could have been cleaner as there was a dirty cotton round with makeup on it on the floor in the bathroom but things happen. Will definitely be returning!
Beautiful property thatâs located right by the Block Island Ferry â you can be at the beach in < 10 minutes, drink in hand! Really cute space and incredibly accessible. Good drinks and decent food as well.