Zimmersafe, Bügeleisen/Bügelbrett, kostenlose Babybetten

Bewertungen von Best Western Plus Bourbonnais Hotel & Suites

2.5 out of 5
Best Western Plus Bourbonnais Hotel & Suites
62 Ken Hayes Dr, Bourbonnais, IL

Bewertungen

8.2

Sehr gut

157 von insgesamt 292 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
61 von insgesamt 292 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 292 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 292 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 292 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.6/10

Personal & Service

8.4/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

LERESSA

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Latonya was awesome! She made my family and I feel like we’re family in her home. The staff here go above and beyond to ensure you’re comfortable with the hotel experience! Thank you so much!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Chris am 22. Mai 2024
Thank you for the great review. Latonya is fantastic member of our team and I am glad that she was able to make your stay enjoyable. We hope to see you again soon!

2/10 – Ungenügend

pallavi

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chris am 18. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Hervorragend

Stephanie

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Everyone was very polite and pleasant - clean facilities and great breakfast
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chris am 14. Mai 2024
We are glad to hear that you enjoyed our free breakfast during your stay with us! our staff works hard to make sure everyone's stay is a great one and we are glad that you took note of their hard work. We hope to see you again soon!

10/10 – Hervorragend

Oziel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I would say is that despite I chose not to have housekeeping one day, I expected housekeeping the next day but it didn’t happen. But I gave 5 stars anyway.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Kate am 13. Mai 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

2/10 – Ungenügend

Matthew

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chris am 12. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Jorge

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The lady of the front desk was professional, polite, friendly and sweet.. the room was clean and comfortable.. I’ll be back again.. thank you
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Chris am 4. Mai 2024
Thank you for the kind words. We are extremely proud of our hardworking staff. I am glad to see that our efforts have shown through with you! We can't wait to see you again the next time you are in town.

10/10 – Hervorragend

Alfredo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All
Aufenthalt von 1 Nacht im April 2024
Antwort von Chris am 30. Apr. 2024
Thank you for the great review. We are happy to hear that you had a great experience with us while on property. We hope to see you again soon!

4/10 – Schlecht

Suvabrata

Aufenthalt von 2 Nächten im April 2024
Antwort von Chris am 18. Mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 – Okay

Susan

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
The room was fine but had inadequate lighting in bathroom. Never saw the maid in the 3 nights we stayed. Had to call for towels. The front desk staff, bartender and maintenance were great. Glad our plans changed and we only stayed 3 nights instead of 5.
Aufenthalt von 3 Nächten im April 2024
Antwort von Chris am 27. Apr. 2024
We appreciate your feed back and are sorry that we did not meet your expectations. We will look into the issues that you have addressed and make improvements so we can improve our experience for future guests. We do hope that you will give us another chance the next time you are in town!

10/10 – Hervorragend

Pook

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Kate am 22. Apr. 2024
Thank you for staying with us. We are thrilled to hear how much you enjoyed your stay!

10/10 – Hervorragend

Roy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have often stayed here due to several factors. First of all, it is located near the I-57, and next door to a Cracker barrel. Secondly, the building seems fairly new and is well-maintained. Thirdly, the staff is friendly and efficient. One final plus is the very reasonable cost.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kate am 22. Apr. 2024
Thank you for staying with us. We appreciate your loyalty and are thrilled to have you as a regular. We look forward to seeing you next time!

4/10 – Schlecht

Carrie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Chris am 14. Apr. 2024
we are sorry to hear that your stay with us did not meet your expectations during your stay with us. Any feedback you can provide will help us improve future guest stays. We do hope that you will give us another opportunity in the future

10/10 – Hervorragend

Tavasia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No complaints
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 16. März 2024
Thank you for the great review. We hope to see you again soon!

6/10 – Okay

Brian, Durand

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Toilet didn’t completely flush until the next morning
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 6. März 2024
Thank you for the feedback. We will look into the issue that you addressed so it will not be an issue again in the future.

10/10 – Hervorragend

Jorge

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was my first time and I loved it !! I’ll be back
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 6. März 2024
We are so happy that you enjoyed your stay with us and cannot wait until we see you again!

10/10 – Hervorragend

THERESA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hesitated because of some bad reviews but decided to stay anyway. Glad we did. Room was clean and not outdated as some reviews said. Beds were comfortable. Staff was very friendly. Breakfast was the usual, but better than most places. Would definitely stay again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 25. Feb. 2024
We appreciate you giving us a chance and are happy to hear that you enjoyed your stay! Thank you for all of your feedback and we hope to see you again next time

8/10 – Gut

CLIFFORD

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Chris am 18. Feb. 2024
Thank you for taking the time to complete a survey. We hope to see you again soon!

10/10 – Hervorragend

gary

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Top spot to stay, bed and pillows great Rooms quiet can’t hear people on the next room like some of the others close by
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Chris am 21. Feb. 2024
Thank you for the great review! We are happy that you enjoyed your stay with us. Thank you for choosing Best Western Plus and we hope to see you again soon!

8/10 – Gut

Whitney

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Hotel looked to be a decent shape, but upon inspection of the bathroom there was blood platters on the wall. We only were staying for one night so we just tried to ignore that thought. Breakfast attendant was efficient. Food was good!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 18. Feb. 2024
We are sorry to hear about the condition of your room. We are working to address this issue. It is great to hear that your enjoyed our breakfast. We hope to see you again soon so we can exceed your expectations!

10/10 – Hervorragend

Denzel

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 25. März 2024
Thank you for the great review. We are happy to see that you enjoyed our stay with us. We hope to see you again next time you are in town

2/10 – Ungenügend

Jennifer

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disgusting
The first room the toilet didn’t work and there was hair everywhere then the second room hair all over the beds but the toilet worked 🙄
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris am 18. Feb. 2024
We are truly sorry that we did not meet your expectations during your stay with us. We are reviewing our procedures to prevent things like this from happening again.

6/10 – Okay

Michelle

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 1. Feb. 2024
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.

10/10 – Hervorragend

Victoria

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Chris am 25. März 2024
Thank you for taking time to leave us such a great review. We hope to see you again soon!

10/10 – Hervorragend

Jerry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
GREAT PLACE TO SPEND A NIGHT
Incredible staff- friendly and excellent Buffet breakfast was delicious, hot, plentiful and awesome
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kate am 29. Jan. 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon!

2/10 – Ungenügend

Traviana

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 3. Jan. 2024
We are sorry to hear that you did not enjoy your stay with us. Any feedback provided will help us find areas of improvement which will make a better overall experience for our future guests. We hope you are willing to give us another chance again in the future.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bathroom wasn’t cleaned and pool was broken.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Chris am 29. Dez. 2023
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay. Cleanliness is a top priority for us, and we regret that the bathroom did not meet our usual standards. We have addressed this with our housekeeping team to ensure such lapses are rectified promptly.Regarding the pool issue, we also apologize for any disruption to your plans. We do our best to maintain our amenities to optimal condition but sometimes things happen that are beyond our control. We understand the importance of these amenities to your overall experience, and are happy to report, the issue has been corrected.Your input is invaluable, and we are committed to making the necessary improvements. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 – Hervorragend

Roy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was pleasantly surprised when the room I booked became a "Jr. Suite", complete with a sitting area,full fridge, dishes, kitchen sink and sideboard...even a dishwasher! I booked here because of very reasonable rates in the first place, so this was unexpected. A short walk to Cracker Barrel. Good breakfast.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 23. Dez. 2023
We are happy that we were able to exceed your expectations during your stay with us over the week. We hope that you choose our hotel again next time you are in the area!

8/10 – Gut

Adeniyi

Geschäftlich gereist
Gut: Ausstattung
Location
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 17. Dez. 2023
Thank you for your feedback! We are glad that you enjoyed your time with us. We hope to see you again soon!

8/10 – Gut

Paula

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
kiddy toulet
Everything was fine except the toilet was about 6" from the floor. Those of us with bad knees had trouble getting down and up. A hand bar would have helped. We will not be staying at this hotel in the future for this reason.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kate am 12. Dez. 2023
Thank you for staying with us. We appreciate your feedback and are addressing your concerns.

10/10 – Hervorragend

Brittany

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 1. Jan. 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 – Hervorragend

Yaya

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The lady at the front desk Queta I believe was amazing
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 5. Dez. 2023
Thank you for the great review! We are so happy that Queta was able to meet all of your needs during your stay! We hope to see you again soon!

10/10 – Hervorragend

Nazeeh

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quality vs. price, very nice overall
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 3. Dez. 2023
Thank you for the great review. We are happy to see that you found our hotel a great value! We hope to see you again soon

10/10 – Hervorragend

Danish

Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 23. Dez. 2023
Thank you for your review! We are happy to hear that your enjoyed your time with us! We look forward to seeing you again soon!

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023
Antwort von Chris am 17. Dez. 2023
Thank you for your great review! We are truly pleased that you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very nice and comfortable no issues
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 26. Nov. 2023
Thank you for the great review Amy. I am happy that you enjoyed your stay with us.

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pet friendly. Big bathroom for standard hotel room
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 26. Nov. 2023
Thank you for the great review! We are so happy that you any your pet had an enjoyable stay with us. Hopefully we will see you the next time your are in town!

10/10 – Hervorragend

Dennis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Kate am 22. Nov. 2023
Thank you for staying with us. We hope to see you again soon!

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exceptional checkin
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 19. Nov. 2023
We appreciate the great review Jessica! We are glad you enjoyed your stay with us.

10/10 – Hervorragend

Roy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 17. Nov. 2023
Thank you for the great review score! We appreciate your business and look forward to your next stay with us!

4/10 – Schlecht

Sherita

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Not the best of Clearness of room
My first time staying at Best Western hotel. Overall, the cleanness of the room was terrible.. The staff at the front desk was very professional and very helpful.
Aufenthalt von 2 Nächten im November 2023
Antwort von Kate am 13. Nov. 2023
Thank you for staying with us. We're sorry to hear things didn't go as planned and have addressed your concerns.

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great
Aufenthalt von 1 Nacht im November 2023
Antwort von Kate am 13. Nov. 2023
Thank you for staying with us. Latonya was thrilled to hear your feedback and said you made her day! Thank you!

6/10 – Okay

Scott

Gut: Personal & Service
No one cleaned the room and i was there 3 nights
Aufenthalt von 3 Nächten im November 2023
Antwort von Chris am 7. Nov. 2023
Hi Scott,We are sorry to hear that we didn't meet you expectations. We typically do not service occupied rooms that are here less than 7 days unless requested. I apologized that this policy wasn't more clearly explained to you during the check in time. We certainly hope that you will give us another chance the next time that you are in town!

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 7. Nov. 2023
Thank you for the great review Donna! We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

6/10 – Okay

alver

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
LIGHTING IN BATHROOM- COULD NOT EVEN SEE IN MIRROR CLEAR ENOUGH TO SHAVE OR FOR HER TO DO MAKEUP, VERY POOR. NO CLOCK IN ROOM, ROLLER CHAIR AT DESK WHEELS STICK OUT SO YOUR FEET SNUB THEM A LOT
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Chris am 10. Okt. 2023
Thank you for your feedback! We will looking into the issues you described and do our best to resolve them.

10/10 – Hervorragend

Shannon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay. Staff is professional and helpful.
Aufenthalt von 5 Nächten im September 2023
Antwort von Chris am 30. Sept. 2023
Thank you very much for the kind words. We are happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 – Gut

beverly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great!
Very nice. Good value.
Aufenthalt von 1 Nacht im September 2023
Antwort von Chris am 28. Okt. 2023
Thank you for taking the time to leave your feedback! We hope next time you are in town, we can earn at 10!

4/10 – Schlecht

Manuel

Aufenthalt von 1 Nacht im September 2023
Antwort von Chris am 26. Sept. 2023
We are truly sorry that your experience did not meet your expectations during you stay with us. Your feedback is always a valuable tool that will allow us to make the changes necessary to providing an exceptional guest experience. We hope that you allow us another opportunity in the future.

10/10 – Hervorragend

Cheesy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms are clean. Staff are friendly. Breakfast is good. Average hotel food but very nice.
Aufenthalt von 3 Nächten im September 2023
Antwort von Kate am 20. Sept. 2023
Thanks for staying with us. We appreciate the great review and hope to see you again soon!

8/10 – Gut

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von Chris am 16. Sept. 2023
Thank you for taking the time to leave us a review. We would love to hear how what we could do to earn a better score next time

10/10 – Hervorragend

Barbara

Mit dem Partner gereist
Gut: Ausstattung
Beautiful all new. Awesome pillows. Large room with microwave, fridge, coffee maker. Big vanity in bathroom. Spotlessly clean,
Aufenthalt von 1 Nacht im September 2023
Antwort von Chris am 14. Sept. 2023
We are glad the you you enjoyed your stay! We hope to see you again soon!