Suite, 1 King-Bett, Nichtraucher (Efficiency)
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Bewertungen von MainStay Suites Bourbonnais - Kankakee

2.5 out of 5
MainStay Suites Bourbonnais - Kankakee
60 Ken Hayes Dr, Bourbonnais, IL

Bewertungen

8.4

Sehr gut

18 von insgesamt 33 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
8 von insgesamt 33 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 33 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 33 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 33 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

8.8/10

Personal & Service

7.6/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Levern

Gut: Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 2 Nächten im April 2024
Antwort von Chris am 12. Mai 2024
Thank you for taking the time to let us know how much you enjoyed your stay with us! We hope to see you again soon.

10/10 – Hervorragend

Rebecca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 9 Nächten im März 2024
Antwort von Chris am 13. Apr. 2024
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

Emily

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Chris am 18. Feb. 2024
Thank you for the great score Emily! We are happy to hear that you enjoyed your stay with us and hope to see you again soon!

8/10 – Gut

Trevor

Aufenthalt von 6 Nächten im Februar 2024
Antwort von Chris am 18. Feb. 2024
Thank you for taking the time to complete a review. We would love to hear any feedback that might have made your stay with us more enjoyable.

4/10 – Schlecht

Mary

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Needs work
The room had a nice set up and had all the appliances and such for a longer stay, unfortunately, the hotel needs some TLC. The elevator didn't work, the breakfast was either very limited or non existent and it needs a good cleaning. The location is good and the rooms have potential. The hotel just needs to up it's cleaning and maintenance game.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Kate am 5. Feb. 2024
Thank you for staying with us. We appreciate your feedback and are addressing your concerns. The brand standard for MainStay, is not to provide breakfast as all rooms have kitchenettes. Our policy is to provide a little something to start your day: We provide 2 hot items like eggs and sausage, muffins, choice of breads, cereals, juice and yogurt. The elevator has been down while we wait for parts and expect it will be back up and running in about a week.We appreciate your business and hope to see you again!

6/10 – Okay

Donald

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chris am 23. Jan. 2024
We are sorry to hear that you did not have an enjoyable experience while at our property. Any feedback you can provide to us would be helpful to make a better experience for our future travelers. We do hope that you will give us another chance next time you are in town!

10/10 – Hervorragend

Scott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Although we only stayed over-night, our experience was very pleasant. Staff were very helpful and polite.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Chris am 23. Jan. 2024
Thank you for the great review! We hope to see you again next time you are in town!

2/10 – Ungenügend

Teresa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Even with the recent remodel, it wasn't the best job. The baseboard came off the floor and was just laying on the floor. The room needed a good dusting. There was dust on the tables and the lamps. The shower floor needed to be cleaned. You could see a lot of black on the shower floor. To top it off, the morning of the 2nd night the plumbing got shut off for several hours. We checked out and went elsewhere. The staff was generous enough to give us our 2nd night stays money back.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Chris am 25. Dez. 2023
We are sorry that we did not meet your expectations during your stay with us! We appreciate your feedback and will look into the issues that you highlighted. The issue with the water was unfortunately beyond our control but we are happy to report that the issue has been repaired and hopefully will not have any further issue!We do hope that you will consider us again in the future!

10/10 – Hervorragend

Brian, Elburn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place for the money. I will definitely stay there again!! Beds are decent. Rooms are clean and staff was nice.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kate am 20. Dez. 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again!

8/10 – Gut

Miriam

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Kate am 20. Dez. 2023
Thank you for staying with us.

10/10 – Hervorragend

Teresa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful stay! Would stay there again!
Our overall stay was great! The hotel lobby was clean. Our experience with checkin was good. One of the attendants was being trained. They were both welcoming and courteous. We saw the other attendants throughout our stay and they greeted us every time they saw us. Our room was clean and beds were comfortable. Breakfast was good. They had eggs and sausage, bagels, muffins, cereal, oatmeal packets, and yogurt. I liked the convenience of the small kitchen area in our room with toaster too.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kate am 20. Dez. 2023
Thank you for staying with us. We appreciate your feedback and are thrilled to hear how much you enjoyed our property. We hope to see you again!

6/10 – Okay

Cynthia

Mit der Familie gereist
Gut: Personal & Service
Antwort von Chris am 18. Feb. 2024
Thank you for taking the time to fill out a survey. We are sorry to hear that your stay with us did not meet your expectations. Any Feedback you could provide will help us make a better experience for any future travelers.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Kate am 20. Dez. 2023
Thank you for staying with us!

10/10 – Hervorragend

Shani

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First time at a mainstay and I’m impressed. The bedding was so comfortable and clean and the room had everything we needed. I stayed at this hotel when it was the Magneson and love how it’s been upgraded.
Aufenthalt von 3 Nächten im November 2023
Antwort von Chris am 3. Dez. 2023
Thank you for the great review. I am so happy that you enjoyed your stay with us. We hope to see you again soon!

10/10 – Hervorragend

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Comfy bed, quiet, very clean
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 26. Nov. 2023
Thank you for taking the time to leave us a review! I am so happy that you enjoyed your stay with us! We hope to see you again soon!

10/10 – Hervorragend

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly staff. Extremely clean room with a very comfortable bed. Only negative is the door deadbolt did not work.
Aufenthalt von 1 Nacht im November 2023
Antwort von Chris am 23. Nov. 2023
Thank you for the kind words! We will look into the issue with the deadbolt so we can avoid this issue again in the future!Thank you once again for staying with us!

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Chris am 28. Okt. 2023
Thank you for the great score Angela! We are very happy that you enjoyed your stay with us!We hope to see you again soon!

10/10 – Hervorragend

Tyrone

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me and my 2 kids stayed a night here and it was very clean and smells great in there.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Chris am 28. Okt. 2023
We are so happy to hear that you and your kids enjoyed your stay with us! We hope to see you again soon!

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Chris am 13. Okt. 2023
Thank you for the review! we would love to hear how we could earn your 10 in the future!

6/10 – Okay

Felecia

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Chris am 29. Okt. 2023
Thank you for taking the time to leave a review of our property. Any feedback on how we may be able to improve your experience is always appreciated.

2/10 – Ungenügend

Lamonte

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Chris am 29. Okt. 2023
We are sorry that you did not enjoy your stay with us! Any feedback on how we may have improved your experience is always appreciated. Hopefully we can assist you better in the future.

10/10 – Hervorragend

Vanessa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Chris am 10. Okt. 2023
Thank you for the great review! We hope to see you again soon!

8/10 – Gut

GARY

Mit der Familie gereist
Gut: Sauberkeit
Renovations going on during our stay. Hotel access was not available in the rear where we had to park.
Aufenthalt von 1 Nacht im September 2023
Antwort von Chris am 6. Okt. 2023
We appreciate your feedback Gary! I know the rear door issue is troublesome and we are actively working on a resolution to the problem. We hope to see you again soon!

10/10 – Hervorragend

Phyllis

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Modern hotel in the outskirts of Illinois
Amazing hotel!! From decor to the service!! Will only stay here when in town!!
Aufenthalt von 3 Nächten im September 2023
Antwort von Chris am 2. Okt. 2023
Thank you so much for the kind words! We can’t wait until your next visit

8/10 – Gut

Gerald

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Room was great. The breakfasts was not so good. The staff in the morning was next to worthless.
Aufenthalt von 1 Nacht im September 2023
Antwort von Chris am 26. Sept. 2023
Thank you for the feedback. We are under a limited breakfast menu temporarily while we finish the renovations. We hope that you give us another chance.

8/10 – Gut

Jacqueline

Gut: Sauberkeit
Aufenthalt von 3 Nächten im September 2023
Antwort von Chris am 26. Sept. 2023
Thank you for the review! We would love to hear your feedback on how we could earn a 5 for your next stay.

10/10 – Hervorragend

DAN

Aufenthalt von 3 Nächten im September 2023
Antwort von Chris am 28. Okt. 2023
Thank you for the great score! We look forward to your next visit with us!

10/10 – Hervorragend

Usara

Aufenthalt von 1 Nacht im August 2023
Antwort von Chris am 23. Sept. 2023
Thank you for the great score! We hope to see you again soon!

8/10 – Gut

JOESPH

Gut: Sauberkeit und Personal & Service
No lounge chair, or work area in the room. I did like the fact that they had a pool and workout room, eventhough I d iui didn't get to use it. Breakfast was lacking hot food.
Aufenthalt von 1 Nacht im August 2023
Antwort von Chris am 28. Aug. 2023
Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you appreciated workout room facilities.We apologize for any inconvenience regarding the absence of lounge chairs or a dedicated work area in your room. Your comments are important to us, and we'll consider them as we enhance our room offerings.As for breakfast, we'd like to inform you that we currently do not offer hot food items. We understand your preference, and we'll review our breakfast options to provide a more diverse selection in the future.Your feedback is invaluable, and we hope to welcome you back for an improved experience. If you have any specific requests for your next visit, please let us know.Thank you for choosing to stay with us.Warm regards,