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Bewertungen von Derby Manor

4 out of 5
Derby Manor
24 Derby Road, Bournemouth, England

Bewertungen

9.2

Wunderbar

409 von insgesamt 570 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
118 von insgesamt 570 Gästebewertungen haben eine Bewertung von 8 - Gut" "
25 von insgesamt 570 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 570 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 570 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

9.2/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Joachim

Gut: Personal & Service und Komfort des Zimmers
Das Zimmer war geräumig und wie wir gebucht hatten mit Meerblick. Leider sehr kleines Bad, Toilette direkt neben der Duschwanne, ist etwas in die Jahre gekommen. Das Frühstück war in Ordnung, leider im Vergleich zu anderen Hotels aber nur Durchschnitt
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Tereza am 8. Juli 2019
Many thanks for your feedback and have a good day!

10/10 – Hervorragend

Rolf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jederzeit wieder!
Sehr gepflegte Unterkunft mit Stil. Zuvorkommender Service. Sehr empfehlenswert.
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Tereza am 5. Juli 2019
Many thanks for your comments on us! All the best and regards,

10/10 – Hervorragend

Ben, Frankfurt, Hessen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
wundervolles Hotel im schönen Ambiente
Ich bin schon viel auf der Welt herumgekommen, doch so ein tolles Hotel ist ein wirklicher Glücksgriff. Vielen Dank für die erholsamen Tage im Derby Manor!
Aufenthalt von 2 Nächten im Juni 2018

10/10 – Hervorragend

Sepp, Waging am See

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gepflegtes typisch englisches Hotel mit sehr freundlichem Personal und gutem Frühstück
Aufenthalt von 11 Nächten im Mai 2018
Antwort von Jennifer am 22. Juni 2018
Vielen Dank für Ihr Feedback. Wir hoffen, Sie bald wieder zu begrüßen. Unsere Grüße, The Derby Manor

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful Hotel in quiet area!
Derby Manor was just fabulous...great room and brand new bathroom! Breakfast super and Reception sooo friendly! We definetly go there again!
Thank you very much for the kind review, we are very please you enjoyed your time with us, hopefully, see you again soon

10/10 – Hervorragend

Günter, Köln

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
So stelle ich mir ein typisch englisches Hotel vor
Das Haus ist im typisch englischen Stil eingerichtet. Die Einrichtung ist in sich stimmig und hochwertig. Das Hais verfügt über eine nette Bar, ein kleines Restaurant und einen schönen Außenbereich. Sehr nettes Personal. Wir haben uns wohlgefühlt und kommen gerne wieder.
Antwort von James Milligan (Director) am 18. Juli 2016
Thank you very much for the kind comments, we are really pleased you enjoyed your stay with us and really look forward to welcoming you back to The Derby Manor Hotel

2/10 – Ungenügend

Peter

Mit der Familie gereist
On arrival at Derby Manor with my 11 year old son, we were informed that the hotel does not accept persons under the age of 18. I questioned - and the receptionist/manager, Teresa had difficulty herself in finding on their website - where it states this unusual rule. We were told that we WOULD be able to stay in their sister facility, Langtry Manor, nearby and, following Teresa’s phone call to summon the recently departed receptionist, we proceeded to this property, where on arrival, but after a considerable wait for the returning receptionist to attend to another couple who arrived ahead of us - we were given our room and hotel front-door keys, then shown to our room where, as we were in a hurry to attend a football match, we simply placed all of our overnight belongings (medication included), and left the property. On our return to Langtry Manor around 10.30 pm, having bought some hot food to eat in our room, we could not gain entry due to our having been given a wrong key to the now locked front-door! No amount of phoning or door-knocking brought us any assistance and we were forced to seek alternative accommodation. Admittedly, on return the following morning to explain things and collect our belongings, we were treated more professionally by the new day receptionist who arranged for the refund of our accommodation fees. However, despite assurance that the managing director would contact me to make amends - am still waiting.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Janet

Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Karen

Gut: Sauberkeit
Don’t Bother
First impressions were nice enough. But as we settled down to sleep the problems started. The other guests were extremely noisy. With no one on reception and no night porter this went on all through the night. The door on our room wouldn’t shut probably and rattled every time there was movement in the hallway. The breakfast was quite disgusting and not worth the money. We complained when we checked out, and were told the manager would call us to discuss. They didn’t bother, but we did get a message from the assistant manager saying sorry but nothing they can do about it. If you want a nice quiet night do not come here, go with a larger hotel who can manage other guests poor behaviour
Aufenthalt von 1 Nacht im November 2023
Antwort von Tereza am 2. Dez. 2023
Thank you for sharing your feedback

10/10 – Hervorragend

Richard

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tereza am 10. Nov. 2023
Thank you very much for your review

10/10 – Hervorragend

Lee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tereza am 10. Nov. 2023
Thank you very much for your review

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Boutique stay
Lovely hotel great room and breakfast
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Tereza am 10. Nov. 2023
Thank you very much for your review

10/10 – Hervorragend

Philip

Gut: Zustand der Unterkunft und Komfort des Zimmers
Late September break in Bournemouth
We stayed two nights in the Derby Manor. This small hotel lived up o our expectations, it was very nicely furnished and the staff were very helpful. Breakfast was freshly cooked to order plus plenty of fruit and pastry options. It was only a short walk to beach and parking was no issues. For evening meals - it is worth checking out the Bournemouth steakhouse. Good food and service.
Aufenthalt von 2 Nächten im September 2023
Antwort von Tereza am 10. Nov. 2023
Thank you very much for your kind comments about us, we do appreciate it a lot!

10/10 – Hervorragend

Gordon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Having stayed numerous time this is a very nice boutique hotel, the area however is a little hit and miss
Aufenthalt von 1 Nacht im September 2023
Antwort von Tereza am 10. Nov. 2023
Thank you very much for your review

10/10 – Hervorragend

STEPHEN

Aufenthalt von 1 Nacht im September 2023
Antwort von Tereza am 10. Nov. 2023
Thank you very much for your review

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place
Very nice place. The interior was fresh and cozy with many details. In the garden you could sit and have a drink if you didn’t want to sit in the salon Excellent breakfast. Situated in a nice area in the city, 10 minutes walk to the seafront and another 10 minutes to the pier. We appreciated the free parking inside the yard. The girls working there were nice and helpful. It was a hot day and there were no air conditioning, but the fan was quite ok.
Aufenthalt von 1 Nacht im September 2023
Antwort von Maxine am 25. Sept. 2023
Good EveningThank you for your Review of 10We appreciate your positive feedback. Your comments are important to us. We look forward to welcoming you back to The Derby Manor in the future.Kind RegardsMaxineAsst. Manager

8/10 – Gut

Gordon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Unfortunately no restaurant. Shame there is a review extolling it from some time ago. Room would benefit from more wardrobe or drawer space.
Aufenthalt von 2 Nächten im September 2023

8/10 – Gut

julia

Gut: Sauberkeit und Zustand der Unterkunft
Not many staff around ie at the bar . Felt under staffed
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Jeremy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel staff very welcoming and polite. Long walk to Bournmouth Pier. Room clean but tiles in shower needed attention. Breakfast good, plenty of variety but a little disappointed with the Full English. Would choose hotel closer to the centre next time we visit.
Aufenthalt von 5 Nächten im Juli 2023

8/10 – Gut

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023

4/10 – Schlecht

Liselotte

Aufenthalt von 2 Nächten im Juli 2023

8/10 – Gut

Elizabeth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2023

6/10 – Okay

Lesley

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
the picture shown of the room allocated to us was not the room we were given! Carpets in dire need of a professional clean. We had to ask for our room to be serviced after the 2nd day (clean towels etc., required). We were charged £7.00 for two packets of crisps! extortionate price! The breakfast although choice was reasonable was mediocre. However the staff were happy to cater to our needs upon request. This is a fabulous boutique hotel with a lovely garden and ample parking, but the room promised upstairs originally was not forthcoming so we ended up in a downstairs room that to be honest needed a complete refutbishment.
Aufenthalt von 3 Nächten im Juni 2023

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
En route to Poole Harbour.
A really good find and one which we will return to shoud we go back to Bournemouth. The hotel is situated in a quiet, residential area, within easy walking distance of the town. Our room, on the ground floor, was quiet and small, though had everything needed for a very pleasant stay and was tasefully decorated. The young staff could not have been more helpful in the bar and on reception. Sadly, we did not take breakfast, as we needed to be on our way earlier than breakfast service.
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Serene location, beautifully appointed room, top-notch service.
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Holly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A beautiful hotel that was extremely clean.
Aufenthalt von 2 Nächten im Mai 2023

8/10 – Gut

Lara

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice breakfast. Comfortable room. No fridge. Unusual decor..
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

richard, Leeds

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A high quality boutique contemporary hotel in a quiet area between Bournemouth town centre and Boscombe. Large apartment style room, with big bedroom, huge bathroom with jacuzzi and a walk in wardrobe my wife enjoyed Parking included, with overflow over the road though we got parked every time. A very nice longe area & bar area
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Clive

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place to stay
It's a nicely-kept hotel and the staff were friendly and helpful. The decor was original and fun! Only one thing was that some of the water from the shower went onto the floor although it worked fine. Breakfast was good too.
Aufenthalt von 2 Nächten im April 2023
Antwort von Maxine am 24. Apr. 2023
Good Afternoon CliveThank you for your lovely review.We are happy that you had a very pleasant stay with us here at The Derby Manor.We look forward to welcoming you back in the near future.Kind RegardsMaxine

10/10 – Hervorragend

Mike

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023

6/10 – Okay

Charmaine

Gut: Sauberkeit und Personal & Service
8/10 stunning rooms but sadly interrupted sleep
Myself and my partner checked in on Good Friday and were greeted with a lovely lady on reception. We stayed for one night and opted put of breakfast. She took the time to explain to us everything we needed to know during our stay - which was really helpful and welcoming. She escorted us to the Goodwood Room which was simply stunning and huge! The bed had the best quality of mattress I've slept on and the room had everything we needed! Stunning bespoke furniture which worked beautifully with the nautical decor. Sadly, the stay was only let down by the loud pipes which seemed to be related to the hot water being used by the surrounding rooms. The banging sound began intermittently at 6pm (we left the room at 7pm-12pm) and woke me at 6am through to 7.30am. I took video footage as proof of the issue and am happy to provide if needed. Upon check-out i did raise the issue with the young lady receptionist who took a note of this. In all honesty, based on the price and the interrupted nights sleep, unfortunately i wouldnt return to the room unless this issue has been resolved which is such a shame as the room features and shared spaces were beautiful.
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Clare

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Superb
Lovely property with comfortable rooms.
Aufenthalt von 2 Nächten im März 2023
Antwort von Maxine am 30. März 2023
Good afternoon Clare Thank you for your feedback.We look forward to welcoming you back to The Derby Manor in the near future.Kind RegardsMaxine

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant stay
Nice and pleasant Hotel , staff are very friendly, parking was a issue although parking in there sister hotel was ample . Hotel room wasn’t as per pictures but still nice , little surprised by glass see through bathroom door , quality food at breakfast and would definitely book and stay again .
Aufenthalt von 1 Nacht im März 2023
Antwort von Tereza am 29. März 2023
Thank you very much for your feedback

10/10 – Hervorragend

Gordon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice boutique hotel
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Tereza am 29. März 2023
Thank you very much for your feedback

2/10 – Ungenügend

Benjamin

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Looks lovely aesthetically, however, the hotel itself is hardly functional. Water pressure is non-existent across the entire place - shower is a dribble, impossible to wash hands and our toilet didn’t flush/ continuously back-filled. Flickering lights in the bedroom. Each of these issues was highlighted to staff within 10 minutes of arrival, yet despite reassurance ‘maintenance’ is coming, nothing happened in our 3 days there. Amazingly however, 2 hours after leaving, the manager Thereza sent me an email saying there were no signs of any issues (despite previously acknowledging them). Her only explanation to any issue, I wasn’t pressing the flush button in enough… safe to say, I’m capable of pressing a button, so that’s an out and out lie. Breakfast itself was okay, but I will say it seems understaffed and each morning was about a 45 minute wait for food - fine if you’re not in a rush or enjoy chatting to the other guests in the morning but possibly not ideal for many. Overall, I’d rather stay in a premier inn even if they were the same price. Absolutely not a functional hotel and quite frankly rude management. I can’t speak for other individual rooms, however I cannot advise highly enough that you ‘The Oaks’ room and any communal areas that we had access to.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Tereza am 1. März 2023
Dear Guest,We are truly sorry you have not enjoyed your stay but we cannot accept untruths and will not support them. All I can say it that after a heavy checkout, I have gone in the room you have departed from and found no faults you have reported. I understand you wanted a compensation and got displeased when I have informed you that as we could not find faults, we cannot issue refunds, but to accuse us of fixing issues within two hours of you checking out on a Sunday morning is uncalled for. If you do know of any maintenance person who will be so quick to come in on a Sunday morning and fix the whole room, please get in touch to pass me his/hers info as we would love to have someone like that on board!I have also never acknowledged any issues being present in the room as you state in your email, all I have acknowledged on the checkout is that I will look into the things you have reported and come back to you. We are a business which does rely on returning guests and spread of good word and I would never put this into jeopardy by lying about things working if they are not. I will also not lie to say things were broken if they were really not just to please you as that is not right either! Best wishes,

4/10 – Schlecht

AMANDA

Verbesserungswürdig: Zustand der Unterkunft
Nice Hotel - Bad Management
We paid for a premium room with a large bathroom. Unfortunately we had issues with the bathroom. The staff on site were unable to deal with the issues and it has taken us 4 days to receive a response which was patronising and rude and accusing us of looking for compensation - which you do not expect from a 5 Star Hotel. So if you are lucky enough to encounter no problems you should be ok - Good Luck!
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Tereza am 26. Feb. 2023
Thank you for your comments We have found that all the things you reported were in working order. You have hoped for us to give something back but we could not and will not give money back for things that are actually working. We understand that this is not what you wished from us so decided to post here.Best wishes

10/10 – Hervorragend

Ian

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Tereza am 26. Feb. 2023
Thank you ever so much :-)

8/10 – Gut

Peter

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This would have been a 5* review had it not been for a few cost-saving cuts that I can imagine have been bought on by the cost of living crisis. The positive - the hotel is amazingly beautiful. The rooms are amongst the best I've stayed in - really liked the long. The staff are friendly and helpful too. So I very much recommend the hotel on that basis. We didn't have the breakfast as felt the cost was somewhat steep but I can imagine it is nice. Cons- The reception is not open the entire time. Which I can imagine because the main sister hotel is fully manned. We arrived at 1pm (sometimes hotels let you check in before 3pm or you just sit in the longue) nobody was at the reception - which mean we had to wait for over an hour to see someone. Which isn't a great feeling. I'd say 1pm-3pm needs to be staffed for early arrivals. The shower head in our bathroom needs replacing as its falling to pieces and I felt only giving one shampoo/gel thing for both guests is a bit cheap (most hotels give you two). Just small minor matters - I'd stay here again without a second thought.
Antwort von Tereza am 26. Feb. 2023
Thank you for your comments, we will take them on board and act on it!Best wishes,

10/10 – Hervorragend

Helen

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Tereza am 11. Feb. 2023
Thank you very much, we are happy you have enjoyed your stay :-)

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous hotel
Fabulous hotel its our second time here. Staff are very friendly and welcoming. Rooms are nice and big and clean. Breakfast is exceptional and plenty of choice. The beach is not to far to walk to neither is the town. Will definitely stay again.
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Tereza am 5. Feb. 2023
Thank you ever so much, we appreciate it

8/10 – Gut

Darren

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Tereza am 5. Feb. 2023
Many thanks

10/10 – Hervorragend

Gordon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Have stayed numerous times, this boutique hotel is very clean and modern
Antwort von Tereza am 5. Feb. 2023
Thank you ever so much, we appreciate it

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Tereza am 5. Feb. 2023
Thank you ever so much, we appreciate it

10/10 – Hervorragend

Craig

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outstanding as always. We are in to double figures for stays here now and is always perfect. Standards never drop. I have seen some bad reviews for rude staff and poor breakfasts. Ignore, as this is not true and certainly not the case, the reviewers must be thinking of another hotel or just like to pick fault for no reason. Staff are always polite, always smiling and always happy to help and the breakfast is exceptional. Rooms are perfect and always clean. Can’t wait for our next stay. To Tereza and all the team thank you, you work very hard and we wish you a Happy New Year, you deserve it!
Antwort von Tereza am 4. Jan. 2023
Always pleasure to have you both and thank you :-)

10/10 – Hervorragend

Garry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2022
Antwort von Tereza am 3. Dez. 2022
Thank you very much

10/10 – Hervorragend

Karl

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gorgeous hotel
The welcome at check-in was nice and friendly, we were shown around the hotel and it's amenities, and showed to our room. The room was gorgeous and clean, lovely and warm and a great size. Shower was powerful and a nice corner bath. The only thin was the water did not run cold, so had to wash our teeth and drink warm water from the tap
Aufenthalt von 2 Nächten im November 2022
Antwort von Tereza am 3. Dez. 2022
Many thanks for your lovely feedback

10/10 – Hervorragend

Debbie

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Tereza am 29. Okt. 2022
Many thanks, we do appreciate your feedback!