Our experience with Vrbo was excellent and the complaints have nothing to do with them. Vrbo was very helpful regarding our experience! Our issue lies specifically with Stay Montana, the management company/host. Never was any reservation info sent prior to the trip, and if Vrbo didn't assist after 3 hours, we would have never had any communication with the host as Stay Montana was unreachable if it were not for Vrbo's help! The property was NOT clean and there was copious amounts of long gray hair everywhere from the stools, kitchen chairs, sofas, pillows, and floors. The main master bathroom had dried feces on top of the toilet seat which we had to clean and disinfect. The fireplace had only 1 firestarter for only a single use, an empty lighter, and no matches. The bbq had very little propane left in the tank with only enough for 2 grillings at most, and it was unimpressive as we couldn't reach a temperature greater than 200 degrees maximum, slowing down our cooking time immensely (4 small chicken breasts took 45 minutes to cook!). The kitchen sink faucet mount was very loose and quite challenging to use. Also, the kitchen wasn't completely stocked with some basic utensils, so we became creative and improvised to compensate (including no potholders/oven mits or measuring cups, and only 1 dish towel). We actually left with the house better/cleaner than arriving, and would not stay in this home in the future, but will definitely use Vrbo... NOT a Stay Montana property!