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Bewertungen von Aztec Hotel & Spa

4 out of 5
Aztec Hotel & Spa
Aztec West, Almondsbury, Bristol, England

Bewertungen

8.8

Hervorragend

562 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
281 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
90 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
41 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

8.8/10

Personal & Service

8.8/10

Ausstattung

9.0/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, tidy with excellent facilities. Would stay again.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Richard

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Some of the staff are ride and look down in you
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Sumbal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Nicola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Delighted to have a room upgrade on arrival to a junior suite
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

bbhawna

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely inside.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Gary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Emily

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Andrea

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

William

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nicer place in the area with excellent fitness's
Maybe the nicer hotel in the area. I especially appreciated their exercise facility. There is also a lap pool for those that swim. Restaurant onsite is excellent.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Ranjit

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient to the motorway exists
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Richard

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Michael

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Property was dated
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Paul

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Jill

Geschäftlich gereist
Gut: Komfort des Zimmers
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

dharminder

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

terry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great value and very comfortable.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

JANET

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was nice
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Shaun Levitt am 28. Nov. 2023
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Shaun Levitt am 28. Nov. 2023
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 – Ungenügend

Richard

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
Aufenthalt von 1 Nacht im November 2023
Antwort von Shaun Levitt am 28. Nov. 2023
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 – Hervorragend

Stephen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
Aufenthalt von 1 Nacht im November 2023
Antwort von Shaun Levitt am 28. Nov. 2023
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 – Hervorragend

Christopher Patrick Rogan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
Aufenthalt von 1 Nacht im November 2023
Antwort von Shaun Levitt am 28. Nov. 2023
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 – Hervorragend

Dr M N

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Shaun am 17. Okt. 2023
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 – Hervorragend

Gaynor

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Odette

Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Richard

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Tara

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

HUGH

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Usual high standards throughout
Aufenthalt von 1 Nacht im September 2023
Antwort von Shaun am 17. Okt. 2023
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

HUGH

Why a extra £10 to use the pool 🤔
Aufenthalt von 1 Nacht im September 2023
Antwort von Shaun am 26. Sept. 2023
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 – Gut

Hayley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
Aufenthalt von 1 Nacht im September 2023
Antwort von Gareth am 19. Sept. 2023
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 – Hervorragend

James

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
Aufenthalt von 1 Nacht im September 2023
Antwort von Gareth am 19. Sept. 2023
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 – Okay

Iain

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
Aufenthalt von 1 Nacht im September 2023
Antwort von Gareth am 19. Sept. 2023
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 – Hervorragend

Allyson

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Gareth am 19. Sept. 2023
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

8/10 – Gut

walid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
L hôtel est sympa le personnel qualifié et compétent Hôtel idéal pour du repos calme, la piscine et spa propre, très bon restaurant
Aufenthalt von 2 Nächten im September 2023
Antwort von Gareth am 19. Sept. 2023
Dear WalidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 – Hervorragend

RAY

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We checked in on the Sunday afternoon, staff were very helpful and check in was quick and easy. The hotel facilities and spa were excellent. Overall a very pleasant stay and would definitely use again. Thank You..
Aufenthalt von 1 Nacht im September 2023
Antwort von Gareth am 12. Sept. 2023
Dear RayThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 – Hervorragend

Nicola

Aufenthalt von 1 Nacht im September 2023
Antwort von Gareth am 12. Sept. 2023
Dear NicolaThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

2/10 – Ungenügend

John

Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Christopher

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
August Business Trip
Hotel generally very good, staff all friendly and efficient. Wasn't overly impressed with evening meal, pricey and no where near as good as I remember it. Having to order all aspects of breakfast is a bit odd too.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Yousif

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Elegant
Aufenthalt von 2 Nächten im August 2023
Antwort von Gareth am 12. Sept. 2023
Dear YousifThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All good.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Nicky

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Jordan

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Beds were absolutely awful my back is still in half. Paid £25 to use the pool which should be included in the price considering I paid £155 for my stay and couldn't even use the facilities which upset my children massively. The walls were paper thin and I could hear everything going on in the other rooms had around 4 hours sleep and got out of there as soon as we could
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aztec Gold
Aside from very slow check in due to computer glitches a perfect stay, great room overlooking small lake, peaceful and clean. Staff excellent and service good.
Aufenthalt von 1 Nacht im August 2023