2/10 – Ungenügend
Benjamin
Mit dem Partner gereist
12. Juli 2024
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Awful Experience, would never come back. To put it to context, I should mention that we paid 350 AUD/night. The place itself is in good shape. Rooms are clean, pool was relaxing. Was a bit disappointed with the continental breakfast. Lots of cereals and stuff, but if you wanted toast your only choices were raspb. jam, honey, peanut butter. I think a bit thin choice when they charge 20 dollars for the breakfast. I bought us some ham and cheese slices at Coles and brought them to brekkie. That was more our taste. Kingbed was awful. It was just two single beds tied together with a zipper. Whenever I moved at night my wife woke up cause the whole bed was moving. Asked if they could separate the beds to improve our sleep. They wanted to charge 47 Dollars. After I was not fine with extra charge they generously checked again and reduced it to 41 dollar. Again said, the fare of the room was already 350 per night! We had the same bed thing 2 weeks earlier in a Perth Hotel, only they kindly separated the beds within 5 minutes when we asked. Poor customer service and greed by the "Pearle". Overall the Personnel was partly impolite.
Worst thing though was that housekeeping just through away some of our stuff. We had gathered some memories from our trip in a box and put it on the floor next to the bed and the next day it was gone. We just got a really halfhearted apology from the manager. After that we were through with this place. Definitely not the pearle in cable beach. So sad
Benjamin
Aufenthalt von 4 Nächten im Juli 2024
