8/10 Bien
Sarie
Voyage en famille
25 oct. 2025
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Facilities and Rooms are breathtaking, Water House, Gym, Restaurants. However, as an experienced world traveler, there are a few critical things that they need to work on:
1) Not all areas are wheelchair accessible. No signs for ramps, doors to the Ananti Town are all manual, and forget using the Water House (which is incredible btw) unless you can somehow climb lots of stairs.
2) Very limited English speaking staff, surprising for such a high end 5-star hotel with plenty of foreigners. Google translate is a must if you don’t speak Korean. Even then, the interactions are awkward.
3) No a la carte breakfast options before 10am at the restaurants/cafes, Either you get the full buffet breakfast at the restaurant (expensive), or you have to get room service.
4) Front desk service very limited. At check in we got a sheet with some basic information about facilities and restaurants, a map (the hotel is huge), but no guidance as to what the options were for dining, hotel highlights, etc. It’s as though the staff is trained to minimize their engagement with the guests.
5) Ordering room service is complicated and not time reliable. You can’t simply call and order the menu, or easily use a tv, phone, or pad.
6) If you need a wheelchair, you must “go and get it” from the concierge. They won’t bring it to you. That’s right, WALK to get the wheelchair you need because you can’t walk well or at all.
Overall an impressive hotel, but the service and communication is sorely lacking.
Sarie
Séjour de 2 nuits en octobre 2025
