Außendetails

Bewertungen von Hotel Spiwak Chipichape Cali

4.5 out of 5
Hotel Spiwak Chipichape Cali
Avenida 6D # 36 N-18, Cali, Valle del Cauca

Bewertungen

8.8

Hervorragend

601 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
232 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
81 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
40 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.0/10

Personal & Service

8.8/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Hans Günter

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Hans Gunter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2019
Antwort von servicliente am 27. Okt. 2019
Estimado Reciba un cordial saludo del Hotel Spiwak Chipichape Cali. Es un placer para nosotros leer comentarios como el suyo, sus opiniones son muy importantes para nosotros, pues nos permite fortalecernos continuamente para ofrecer a nuestros huéspedes el servicio de excelencia Esperamos su pronto regreso para tener el placer de atenderlo y brindarle una cálida bienvenida. Cordialmente, Diana Carolina Murillo Coordinadora Servicio al Cliente

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Das Check-in erfolgte rasch und unkompliziert. Zimmer war sehr ruhig, Frühstück sehr gut und Bedienung sehr aufmerksam. Alles in allem ein toller Aufenthalt.
Aufenthalt von 3 Nächten im Juli 2019
Antwort von servicio al cliente am 12. Aug. 2019
Dear Guest: Greetings from Hotel Spiwak Chipichape Cali. In the first place, we would like to thank you for taking the time to share your opinion with us; for the Hotel the number one priority is to fulfill our guests expectations and your review is a key factor because it allows us to identify areas of our service that need of a special attention. We are glad to hear you enjoyed your stay with us. At Hotel Spiwak Chipichape Cali we strive to provide an excellent service so that everyone who visit us can have an amazing experience from the start straight to the end; therefore, comments like yours motivate us to continue working harder day by day so that we can become the number one Hotel in the city. We thank you for choosing us and we really appreciate the time you took to share your review on Tripadvisor. We look forward to have you back soon. Best regards, Diana Carolina Murillo Guest Relations Manager

8/10 – Gut

Manuel

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Spiegel wuerden nicht sauber gemacht zimmer erst ab 15,00 fertig
Aufenthalt von 9 Nächten im Januar 2019
Antwort von servicio al cliente am 14. Feb. 2019
Dear Guest: Greetings from Hotel Spiwak Chipichape Cali. In the first place, we would like to thank you for taking the time to share your opinion with us; for the Hotel the number one priority is to fulfill our guests expectations and your review is a key factor because it allows us to identify areas of our service that need of a special attention. We thank you for choosing us and we really appreciate the time you took to share your review on Tripadvisor. We look forward to have you back soon. Best regards, Diana Carolina Murillo Guest Relations Manager

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 9 Nächten im Januar 2019

10/10 – Hervorragend

Sonja

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswert
Sehr komfortables Hotel, großzügige und saubere Zimmer mit sehr guter Ausstattung. Frühstücksbüffet ausgezeichnet, mit großer Auswahl und sehr guter Qualität.
Aufenthalt von 2 Nächten im August 2018
Antwort von servicio al cliente am 14. Sept. 2018
Estimada Mil gracias por tomarse el tiempo de manifestarnos su total complacencia durante su estadía en el hotel Spiwak Chipichape Cali. Es para nosotros un compromiso integral el brindarle a nuestros huéspedes la mejor experiencia, servicio y satisfacción a todas sus necesidades durante su estancia con nosotros. Siempre complacidos en atenderle, Cordialmente Diana Carolina Murillo Coordinadora Servicio al Cliente

8/10 – Gut

Jens, Köln

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nettes Hotel, aber mehr für Business-Reisen
Das Spiwak, ist ein gutes Hotel, welches an zwei große Einkaufszentrenten (Chipichape- und Pacific-Mall) angebunden ist. Ich denke mal das Hotel selbst ist mehr für Business-Reisende und Veranstaltungen gedacht und weniger für Familienreisen. Entertainment gibt es weniger, Pool, Spa und Trainingsraum sind vorhanden. Das Frühstücksbuffet ist international gehalten und war sehr gut. Auch gibt es ein Restaurant im Hotel. Im Großen und Ganzen war das Hotel für meinen Aufenthalt sehr gut geeignet und ich habe mich wohl gefühlt.
Aufenthalt von 14 Nächten im Juli 2018
Antwort von servicio al cliente am 8. Aug. 2018
Dear Guest: Receive the kindest regards from Hotel Spiwak Chipichape Cali. In the first place, we want to thank you for choosing us as your Hotel of preference in the city of Cali; having you as a guest was such a great honor. At the Hotel Spiwak Chipichape Cali, we work with dedication every day to be able to offer the best services and to fulfill all of our guests expectations. This is why we are very happy to know that you enjoyed your time with us. On behalf of our staff and management, we thank you for sharing your opinion; our guests feedback is always appreciated because it is a key element in the process of improving our Hotel and facilities. Wishing you the best and hope to have you back with us soon. Sincerely, Diana Carolina Murillo Guest Relations Manager

8/10 – Gut

Peter, Lörrach

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideal für Geschäftsreisende
Sehr gutes und sauberes Hotel, freundliche Menschen, guter Service und sehr moderater Preis. Ebenso gute Restaurants und Shopping Möglichkeiten in unmittlebarer Nähe
Aufenthalt von 1 Nacht im April 2018
Antwort von servicio al cliente am 12. Apr. 2018
Dear Peter: Receive the kindest regards from Hotel Spiwak Chipichape Cali. In the first place, we want to thank you for choosing us as your Hotel of preference in the city of Cali; having you as a guest was such a great honor. At the Hotel Spiwak Chipichape Cali, we work with dedication every day to be able to offer the best services and to fulfill all of our guests expectations. This is why we are very happy to know that you enjoyed your time with us and that you valued our service, our rooms and out location. On behalf of our staff and management, we thank you for sharing your opinion, Sincerely, Diana Carolina Murillo Guest Relations Manager

8/10 – Gut

Pascal

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2018
Antwort von servicio al cliente am 15. Apr. 2018
Estimado Huésped Le recordamos que tiene todos nuestros servicios a su disposición y esperamos tener la fortuna de recibirla en el Hotel en una próxima oportunidad. Cordialmente, Diana Carolina Murillo Coordinadora Servicio al Cliente

10/10 – Hervorragend

Pascal

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
gutes Hotel - Top Lage
schönes Hotel direkt in einem sehr grossen Einkaufszentrum integriert. Sehr gute lage. Guter Service
Aufenthalt von 3 Nächten im Februar 2018
Antwort von servicio al cliente am 6. Feb. 2018
Dear Mr. Pascal We are very pleased knowing that you have had such a wonderful experience in our Hotel. Once again, thank you for letting us know your valuable opinion and please tell us when you are planning on coming back, that way we can share our gratitude by giving you an excellent attention. Kindest Regards, Diana Carolina Murillo Guest Relations Manager

10/10 – Hervorragend

Frank

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Hotel mit perfekter Lage
Sehr schönes und sauberes Hotel. Die Suiten sind sehr groß und in einem Top Zustand. Sehr gutes und großes Frühstücksbuffet. Der Service spricht Englisch (keine Selbstverständlichkeit hier) und ist sehr nett und Zuvorkommend. Alles in allem bis jetzt das beste Hotel in dem ich in Kolumbien übernachtet habe. Die Anbindung an das Einkaufszentrum Chipichape mit seinen vielen Restaurants ist einmalig. Es macht einfach Spass in diesem Hotel zu sein.
Aufenthalt von 5 Nächten im Januar 2018
Antwort von servicio al cliente am 6. Feb. 2018
Dear Mr. Frank Kindest regards on behalf of the entire team of the Hotel Spiwak Chipichape Cali. With great appreciation and gratitude we allow ourselves to express the deep pride we feel when we receive such wonderful insights. We appreciate every word you have shared with us, because it reflects the satisfaction that you had during your stay fills us with motivation to continue to play our roles with great love, commitment and responsibility for our guests and visitors, because ultimately you are the main engine that drives us to do things the best way. Best regards, Diana Carolina Murillo Guest Relations Manager

2/10 – Ungenügend

Christian

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is so much different than what it was in 2018 when I last stayed there. Its straight up crap now. They clean every three days and the beds are so hard they can barely be used! The hotel is all dirty and in general the upkeep is trash. Will never return here again
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Olga

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

vanessa

Gut: Ausstattung und Zustand der Unterkunft
The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Xavier

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Yves

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.
Aufenthalt von 4 Nächten im April 2024

6/10 – Okay

patricia, Brentwood

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are so good
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Jamal

Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Jose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The check in should be more faster and use more electronic data
Aufenthalt von 3 Nächten im März 2024
Antwort von HOTEL SPIWAK am 2. Apr. 2024
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 – Hervorragend

Fernando

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
Aufenthalt von 2 Nächten im März 2024
Antwort von HOTEL SPIWAK am 1. Apr. 2024
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 – Hervorragend

Lizandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024

8/10 – Gut

Felix, Carolina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location since you are in the heart of the Chipichape mall.
Aufenthalt von 2 Nächten im März 2024
Antwort von HOTEL SPIWAK am 1. Apr. 2024
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 – Schlecht

Edwar, Sarasota

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
Aufenthalt von 2 Nächten im März 2024
Antwort von HOTEL SPIWAK am 1. Apr. 2024
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 – Gut

Rudolph, Denver

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
Aufenthalt von 1 Nacht im März 2024
Antwort von HOTEL SPIWAK am 1. Apr. 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 – Ungenügend

Rick

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
Aufenthalt von 4 Nächten im März 2024
Antwort von HOTEL SPIWAK am 1. Apr. 2024
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 – Hervorragend

Samir

Aufenthalt von 3 Nächten im März 2024

6/10 – Okay

DANIEL, Port St Lucie

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
Aufenthalt von 7 Nächten im März 2024
Antwort von HOTEL SPIWAK am 26. März 2024
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 – Hervorragend

Rudolph, Denver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice!
Aufenthalt von 2 Nächten im März 2024
Antwort von HOTEL SPIWAK am 18. März 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 – Hervorragend

Dumy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
Aufenthalt von 3 Nächten im März 2024
Antwort von HOTEL SPIWAK am 18. März 2024
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 – Hervorragend

Valentina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

cordell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
Aufenthalt von 3 Nächten im März 2024
Antwort von HOTEL SPIRITO am 13. März 2024
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 – Hervorragend

Juan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
Aufenthalt von 1 Nacht im März 2024
Antwort von HOTEL SPIRITO am 13. März 2024
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 – Schlecht

FABIAN

Geschäftlich gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
Aufenthalt von 1 Nacht im März 2024
Antwort von HOTEL SPIRITO am 13. März 2024
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 – Schlecht

JORGE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The A/C doesnt work to good
Aufenthalt von 3 Nächten im Februar 2024
Antwort von HOTEL SPIRITO am 13. März 2024
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 – Gut

Astrid Rocío

Aufenthalt von 4 Nächten im Februar 2024

10/10 – Hervorragend

Jose

Aufenthalt von 3 Nächten im Februar 2024

8/10 – Gut

Shawn

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When you called the front desk they sent someone quickly
Aufenthalt von 3 Nächten im Februar 2024
Antwort von HOTEL SPIRITO am 13. März 2024
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 – Hervorragend

Carlos andres

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Evelyn, cali

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
Aufenthalt von 3 Nächten im Januar 2024
Antwort von HOTEL SPIWAK am 13. Feb. 2024
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 – Schlecht

Mauricio Alberto

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
Aufenthalt von 4 Nächten im Januar 2024
Antwort von HOTEL SPIWAK am 7. Feb. 2024
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 – Okay

Gustavo, Coral Sprins

Mit der Familie gereist
Gut: Ausstattung
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von HOTEL SPIWAK am 6. Feb. 2024
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 – Okay

Adriana

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Angeline, Miami Beach

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von HOTEL SPIWAK am 5. Feb. 2024
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 – Hervorragend

claudia juliana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lo mejor la atención con la mascota !!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von HOTEL SPIWAK am 5. Feb. 2024
Dear Claudia,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 – Schlecht

Juan

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

PABLO S

Las meseras del restaurante uno se levanta a buscar cafe oh comida y le sacan la mesa para darselo a otra persona que parecen americananas y que le dan buena propinas
Aufenthalt von 3 Nächten im Januar 2024
Antwort von HOTEL SPIWAK am 29. Jan. 2024
Estimado/a Pablo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

8/10 – Gut

Larry

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Bien
Aufenthalt von 1 Nacht im Januar 2024
Antwort von HOTEL SPIWAK am 29. Jan. 2024
Estimado/a Larry,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.