6/10 Satisfaisant
Janine P.
10 janv. 2024
horrible property management
We stayed at Villa Karma for 3 weeks over Christmas and New Years. When we booked the house, I sent an inquiry regarding the pool/sun on the deck and they told me it was full sun all day. It is not. Maybe a sliver on the side, but the pool is never in the sun. This was beyond disappointing upon arrival as we are from MN, and were looking forward to using the lanai daily. I also asked if there was a grill, because there wasn’t one listed or shown in photos. The property management told me no, so my parents drove down from MN with a grill in their car, only to show up to the house and it had a grill. Good news is, the house grill is terrible, so we ended up using the one we brought. The house does not allow pets. However, there was black dog hair EVERYWHERE. You cannot tell me they don’t allow pets when it was all over the house. If you need extra towels, sheets, etc, plan on bringing them. This house is stocked with the bare minimum. I asked the property management to turn the pool heat on, they did not. And then when they got to the house to turn it on, the service man wasn’t educated enough to know to add water to the pool, otherwise the heater would never start. Thank goodness for the pool man (the nicest person we delt with) who helped us, even though it wasn’t his job! If the owner of the house is reading this, run! Manage the house yourself. I will never, and I repeat, never deal with Vacasa again. Very poor property management. On VRBO, any Vacasa listing, don’t book!
Janine P.
Séjour de 21 nuits en décembre 2023