The location is nice, but the rooms are terrible. I paid a pretty penny for 2 nights and I was met with a dirty room. Hair on the bed, in the mini trash can where the coffee is, under the chairs, and on the tv cabinet. There were brown spots on the wall, dirt on the walls, and the wallpaper was peeling. Both of the chair cushions were ripped. The window view was the pool. Or I should say what is left of the pool. The pool looked like it was abandoned for a while. Grime and bugs everywhere and cleaning supplies left in and around it along with trash. On top of all that, I found 2 spiders in the room (photos attached.) I contacted Expedia in an effort to get a refund or change properties. They contacted the hotel on our behalf and told the front desk person. That person did an inspection of the room so they could show their manager. I showed them everything I reported to Expedia. They proceeded to take pictures and send them to who I assume was their manager. In attempt to accommodate us, they offered us an upgrade on our stay. The room was the one next to us. We went in and inspected it. Although there were not spiders, I was still dirty. Finger nails in the nightstand, hair on the bed, white powder substance in the tv cabinet, and the window view was of a wall. Told him no. While waiting, cleaning lady came and asked if we were leaving. I said no and she scoffed and rolled her eyes. I was able to check out, but no refund even with all the proof. Iâd give half star if I could.
