Very disappointed with our Christmas break never book with stay Cotswold again
The cottage was filthy dirty, all the bedrooms had dead wood lice all over the floors, main bathroom shower was covered in mould, all surfaces in the kitchen were dirty, fireplace hadn’t been cleaned, no wood for fire, a knife had been left outside on a rack in the garden, wine rack buzzed so had to unplug, downstairs toilet kept over flushing making a constant noise all night, the carpets were filthy covered in stains, arrived in the dark, couldn’t find where the key safe was, it was at the back of the Anex wall, very difficult to get to, no lighting. The cottage wasn’t fit for purpose. Ruined our weekend break, spoke to stay Cotswold when we returned, accused me of not telling the manager of the problem, which is a complete lie, never book with this company again