The room air conditioning was not comfortable- warm during the night, though the lobby was perfectly temperature-controlled during the hot summer day. The front desk team and housekeeping were friendly and responsive.
Cleanliness, water hydration stations, and a wallet key are great features.
Front desk staff was incredible! Hotel has small rooms but they are clean. Do not expect much as this is a very old hotel. Elevator was broken but staff did the absolute best to accommodate. Itâs unfortunate the area has gotten so overwhelmed with street activity and homelessness. I felt safer in the Riverwalk area in past visits but that is not the case any longer. No restaurant in hotel it is vacant.
My last visit they had a nice Italian restaurant. I still think itâs a good spot but I wonât be visiting Chicago again until itâs safer and cleaner. Lots of trash and boarded up places that used to be shops.
Amtrak cancelled our train home to Michigan. But we were able to take the South Shore train to MI City where my husband picked us all up and drove 2 hours further to get home. The front desk again helped assure us they were there to help. Overall,I would pass on Chicago until they get things sorted out.
We loved our stay at club quarters! Leo was especially helpful in getting us set up with a fabulous room and answering all of our questions, even getting a car for us to the airport!
We loved this hotel for multiple reasons, location being number one for sure! Right next to the river, tons of dining and shopping options, and a few blocks from the park. We also loved the historic beauty of the Hotel, and how lovely the staff was! We will definitely stay here again!
This will now be my go-to stay whenever Iâm in Chicago! The staff was amazing from my parking confusion (totally user error) to upgrading my room so I could have a view of the river. The location cannot be beat, everything is within walking distance.
It is a conveniently located property to everything you may want to do. Close connections to the "L", busses and other transportation options. Restaurant options are great as well.
Checkin was great the gentleman was friendly, helpful and pleasant to deal with. The room was just what we needed after a day of traveling as well as right in the center of everywhere we were looking to go. Walking distance.