8/10 Bien
Jacob, Honolulu
Voyage en famille
9 oct. 2025
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was our second stay at this property after 10 years. There are many nice amenities such as the pillow bar, gym, onsen, etc. however the facility is getting a bit dated and can use an upgrade. Pillows looked old, additional power points in room, room doors should be electronic by now, etc.
Meals are ok but very crowded around drink station and entrance to restaurant. Not a good layout. Quantity of food was good but at hot buffet, food was not hot so not very appetizing seeing the same things sitting there drying out such as Eggs Benedict.
The onsen is the best feature with a giant sauna and several baths. There is a generous amount of room around each shower station.
We were disappointed with some staff. The Chinese girl that escorted us to the room did not fully explain everything and gave some incorrect information. She seemed not very happy to be working. Just one example; I asked multiple times for slippers to wear around the hotel and she said there are none. Later a staff member at the desk (Canadian flag) was so nice and said of course and brought us several pairs of slippers. Also we went to the spa to arrange foot massage. But there was no staff at the reception areas. I had to keep looking and eventually found both staff in a break room chatting. A guest shouldn’t have to search for staff like that. All the Japanese staff were very kind and helpful. But the Chinese were not very friendly. Sad to see.
Overall good stay, but not excellent.
Jacob
Séjour de 1 nuit en octobre 2025
