Dear Ms. Verena,Thank you so much for taking the time to write us this review! Every staff member here at Diamond Resort loves to hear that our guests had a pleasant stay.We’re glad that you loved our hospitality and services. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to making your experience even better in the future!Warmest regards,Diamond Resort Management

Dear Valued Guest, Thank you for your rating and for choosing to stay with us during your visit to Bangtao. We hope that you enjoyed the available facilities and services that we have to offer. However, if you feel that we were lacking in any way with regards to your expectations, we would love to hear from you directly and hope that we can improve our standards so that we can continue to be a 5 out of 5 star facilitator and overall experience. Kind regards, Management @ Diamond Resort

Sehr geehrter Gast, vielen Dank für Ihr wertvolles Feedback Wir freuen uns über Ihre Kommentare und freuen uns, dass unsere Bemühungen Ihren Aufenthalt angenehm gemacht haben. Wir bemühen uns, den bestmöglichen Service zu bieten und unser Produkt ständig zu verbessern, um die Erwartungen unserer Kunden zu übertreffen. Wir freuen uns Sie in Zukunft begrüßen zu dürfen. Mit freundlichen Grüßen Das Diamond Resort Team

Dear Mr. Kevin,Thank you very much for the review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our Resort is only 700 meters away from the nearest shopping center (Boat Avenue) which the resort also provides free shuttle service on daily basis and the shuttle runs every 40 minutes from 09.00 – 21.10 hrs to Boat Avenue. There are as well many well-known restaurants in Boat Avenue and a couple restaurants nearby the resort.Warmest regards,Diamond Resort Management

Dear Valued guest,Thank you so much for taking the time to write us this review! Every staff member here at Diamond Resort loves to hear that our guests had a pleasant stay.We’re glad that you had a great family time with us. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to make your experience even better in the future!Warmest regards,Diamond Resort Management

Dear Mr. Bradford,A heartfelt thanks for sharing your incredible experience and review following your stay at Diamond Resort Phuket. We are really appreciated your compliments!We are really delighted to hear that you had a wonderful time with us. Diamond Resort aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our resort in the future. Warmest regards,Diamond resort Management

Dear Ms. Irina,Thank you very much for the review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are really sorry to hear about your experience. It would be great if you could let us know about the poor communication, so we could improve our service in the future. Regarding the breakfast, our kitchen team provides main dishes which is the standard of an international breakfast, we do provide dishes which are different on each day to ensure that the breakfast is not boring and our valued guests are able taste variety of food. Warmest regards,Diamond Resort Management

Dear Ms. Lori,A heartfelt thanks for sharing your incredible experience and review following your stay at Diamond Resort Phuket. We are really appreciated your compliments!We always work hard for guest satisfaction and we are glad to hear that we were successful in achieving this with you.Actually, there are quite number of restaurants and fruit shops near the hotel. Also, there are many restaurants, supermarket, souvenir shops in the boat avenue area which we provide free shuttle service from 08.00 - 21.30 hrs. and it runs every 40 minutes.Thank you once again for placing your trust in us and we hope to have you here again soon!Warmest regards,Diamond Resort Management

Dear Valued guest,Thank you for choosing our resort, and for taking your time to write a review! We are so glad to hear that you liked our resort and were impressed with the service from our staff. At the same time, we are really sorry regarding the bedding. On your next stay, please feel free to contact our reception, and we will be very happy to assist you to make your stay better.We look forward to welcoming you back to our hotel in the future. Warmest regards,Diamond resort Management

Dear Ms. Susan,Thank you so much for taking the time to write us this review! Every staff member here at Diamond Resort loves to hear that our guests had a pleasant stay.We’re glad that you loved our hospitality and services. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to make your experience even better in the future!Warmest regards,Diamond Resort Management

Dear Valued guest,A heartfelt thanks for sharing your incredible experience and review following your stay at Diamond Resort Phuket. We are really appreciated your compliments!We are super delighted to know that you your vacation at our resort was perfect. Our resort aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Warmest regards,Diamond resort Management

Dear Mr. Meng Chuan,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are really sorry about the compressor issue and we will ensure that the same issue will not repeat on your next visit. Once again we would like to thank you for your positive feedback regarding our resort ambience and our room facilities & amenities.We look forward to welcoming you back to our resort in the future. Warmest regards,Diamond resort Management

Dear Mr. Butch,Thank you so much for taking the time to write us this review! Every staff member here at Diamond Resort loves to hear that our guests had a pleasant stay.We’re glad that you loved our facilities and services. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to make your experience even better in the future!Warmest regards,Diamond Resort Management

Dear Mr. Mohamed,Thank you so much for taking the time to write us this review! Every staff member here at Diamond Resort loves to hear that our guests had a pleasant stay.It was a pleasure to have you staying with us and thank you for your time in sharing your experience. Our team is very glad to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next return for another memorable holiday at our DIAMOND RESORT PHUKET.Warmest regards,Diamond resort Management

Dear Mr. Gaston,Thank you so much for taking the time to write us this review! Every staff member here at Diamond Resort loves to hear that our guests had a pleasant stay.We’re glad that you loved our hospitality and services. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!Thank you again! We’re looking forward to making your experience even better in the future!Warmest regards,Diamond Resort Management

Dear Mr. Dale,A heartfelt thanks for sharing your incredible experience and review following your stay at Diamond Resort Phuket. We are really appreciated your compliments!We always work hard for guest satisfaction and we are glad to hear that we were successful in achieving this with you.Thank you once again for placing your trust in us and we hope to have you here again soon!Warmest regards,Diamond Resort Management

Dear Mr. Kevin,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and thank you very much for letting us know. We already did the ozone sanitized in this room to get rid of the humidity and kindly accept our sincere apology for the inconvenience caused during your stay.At the same time, it is our pleasure to hear that our staffs and our restaurant quality made a great impression on you.Thank you once again for your feedback and we hope to have another chance to have you here with us.Warmest regards,Diamond Resort Management

Dear Mike Thank you very much for your kind feedback. We are happy to hear that you were satisfied with your stay. Much appreciated for mentioning the great quality of our staff and restaurant. We are looking forward to seeing you again in our resort. The management and staff wish you the best of everything for the new year ahead. Best regards Diamond resort Management.

Dear John, Many thanks for your great feedback and for choosing our resort for your staycation. We are pleased that you were overall satisfied with your stay, our service, and our well-maintained resort. Thank you again for your patronage, recommendation and nice review. We do hope to see you again soon. Best wishes from the entire team and Jo. Kind regards, Diamond Resort Management

Dear Anna, Thank you for taking the time to share your experience with us. We are sorry to learn of your dissatisfaction regarding the location, though are surprised to learn this, considering we are only five minutes away from the malls, markets, beaches and water parks. We are also sorry that you were unwell after eating at the local beach. Unfortunately this can happen from time to time throughout a Thailand. We are also sorry that our TVs were too big and that the flies at breakfast were in the way. Unfortunately that is also something that can happen at this time of year, though we have arranged for this to be resolved ASAP. We hope you have a safe journey home and wish you all the best with the rest of 2020.

Dear valued guest, Thank you for taking the time to rate your stay with us. We will continue to work hard on improving our services and hope you will come back again soon. Many thanks for choosing Diamond resort and best wishes for the new year.

Dear Denis, Thank you kindly for your top score rating and for sharing you posited feedback with us. It is great to know that you liked our new and well equipped rooms, speedy internet and tasty buffet breakfast. We understand your points about our walking distance to nearby shops, however, we do hope you made use of our complimentary shuttle bus service, which goes every 30 minutes to and from the local markets, shops, restaurants and bars. We very much hope to see you again soon and in the meantime, wish you a wonderful and prosperous new year.

Dear Jean Luc, Thank you very much for your outstanding score. We are so pleased that we could exceed your expectations and that you were able to enjoy your time here at the resort. We very much hope that we will be seeing you return again soon.

Dear Valued Guest, We appreciate you taking the time to review us and for choosing to stay with us during your visit to Phuket. We are sorry to see that you must not have been entirely satisfied with your stay based on your score and can only apologies for not being able to surpass your expectations. We can assure you that we are working harder on tweaking and mastering our standards everyday and hope that you will come back to visit, so that we may show you as, that Diamond Resort has to offer. Best wishes and hope to see you again in the near future.

Dear KC, Thank you for sharing your comments with us, as we will be sure to improve upon each of your points regarding the cleaning. We are very sorry that you were not satisfied with the standards and can only promise that we will ensure this does not happen again. The issue regarding the water supply, was in fact something beyond our control. From time to time, during the dry months in Thailand, local authorities are known for restricting water consumption from time to time. This is of course, not every day or even every week, but can happen against our wishes. We do understand your frustration and apologies sincerely for any inconvenience this may have caused.

Dear Khishor, Thank you very much for your outstanding score and for choosing to stay with us during your visit to Phuket. We are so pleased that you enjoyed your time at the resort and are extremely grateful for the top rating. We very much hope to see you back again soon and for now, wish you a very happy and prosperous new year.

Dear Valued Guest, Thank you for your good score and for choosing to stay with us during your trip to Phuket. We hope you enjoyed the experience and will come back again in the not-too-distant future. Many thanks and best wishes for the new year.

Dear Rhonda, Thank you for taking the time to share your feedback with us and for your positive review regarding our team. We always appreciate informative reviews and will be sure to pass on your comments to the entire team. Many thanks again for your patronage and hope to see you again in the near future. Best wishes and good luck for the new year.

Dear Valued Guest, We would like to thank you graciously for your kind review and compliments regarding the handling of your room change. We do apologize for any inconvenience this may have caused but appreciate you praising our efforts to rectify the issue. We sincerely hope we will be seeing back again soon and for now, wish you a safe journey home and the very best of luck for the new year and many more to come.

Dear Valued Guest, Thank you for your positive feedback and for taking the time to share your experience with us. We are very pleased that you were satisfied with our team and rooms. We are sorry that you found the doors to be a little noisy, though this is sometimes tricky to manage due to high occupancy. We do apologize for this point and hope you will still consider visiting us again in the near future. Many thanks again and best wishes from all of us here at the resort.

Dear Valued Guest, Thank you for taking the time to share your points and for choosing to stay with us during your visit to Phuket. We are sorry that you found the room to be too small for your liking. We do in fact have rather standard sized hotel rooms, but are more equipped and filled due to the kitchen, dining table, sofa and TV set. We also have multiple room types available, ranging up to 100sqm+ We understand as well that noise pollution can affect certain guests, particularly during periods of high occupancy. We would have been glad to change your room to a quieter side on request and do hope you will consider us again for your next visit so that we can improve your impressions towards the overall experience at our resort. Many thanks for your patronage and best wishes from the entire team.