4/10
Our experience at the Upper-level Duplex on Lake Michigan was disappointing. While the property management company's customer service was adequate, we encountered numerous issues. A major concern arose when we discovered we couldn't ask questions about the property until after booking. Initially, we were assured the home had direct beach access, prompting us to proceed with our reservation. However, the day before our arrival, we received an email stating the beach access stairs were under construction and no longer available.
Upon contacting customer service for clarification, we received conflicting information. Initially, we were reassured that the stairs were intact, but a subsequent call confirmed there was no direct beach access. We asked about cancelling due to this critical change but were informed cancellation would yield no refund. After escalating our concerns, we were assured at the last minute that the property did indeed have direct beach access, and no compensation offered.
Arriving at the property, we encountered further issues. The provided entry code didn't work, resulting in a second code given, and instructions referenced a lever that didn't exist, necessitating a physical key to gain access. Inside, the house emitted a strong musty odor that was horrendous, prompting us to purchase air fresheners. Additionally, there were multiple horse flies inside, further adding to our discomfort.
Attempting to reach the beach, no stairs as promised, contrary to what w
Kyana C.
Séjour de 2 nuits en juillet 2024