Hôtel près de Crater Lake, Naivasha, Naivasha

« Excellent hotel with very nice glamping and food / staff was very responsive and nice. Food for breakfast and lunch was excellent / we unfortunately missed dinner. On lake Naivasha with boat tour facilities. Hells Gate Park is very close. Excellent access to all facilities. Special thanks to Geoffrey the Front Desk Manager who was very accommodating and a pleasure to work with. We would love to have extended our visits will be back again. »

« Good and clean environment. Great customer service »

« Overall this was a nice hotel. The issue I experienced finding my wallet missing money immediately after a staff member cleaned our room. When escalating the incident with the hotel staff, they sided with their staff member and the story they told us was not believable. »

« There was no pool, it said microwave and fridge, there was not, only 1 towel for two people and they said they would bring it and never did till 2nd night. Didn’t clean the room until after we complained on the 2nd night. »

« Remove the word “luxury” in the name of the hotel or replace it by “Outdated” then it’s clear about the state. Also replace “pool” with “Pond” it describes it better the water was green and dirty Flowers/bushes on balconies was all dead why not remove them »

« The hotel denied that I had booking even I showed them the email from Expedia!! They said we don't deal with Expedia!!! I tried to contact Expedia but in vain.. Weak support service.. No email to contact Expedia at. The stupid messenger is just automated templates that were not of any help at all. Calling call center Internationally is extremely expensive. Basically, I was ripped off and totally ignored by Expedia. I had to search for another hotel. Money is gone... Hotel is a bunch of theifs...