I stayed in this hotel for 4 nights. The staff at Hotel Cuenca were excellent and efficient, and the artwork in the hotel is very attractive. My room and bathroom were clean and spacious, the shower water pressure was good, and there was adequate hot water. However, I found the tub/shower area to be dangerous, i.e., slippery with no grab bars, with very high sides that added to the potential for slipping when stepping out of the shower. There was insufficient lighting in the bedroom and the bathroom, especially over the bathroom sink. Although there are many tourists from the U.S. visiting Cuenca, there were no English language TV stations. In the hallway outside of the rooms, there is a small step that is "camouflaged" by dark brown carpet with a geometric pattern that renders the step nearly invisible, causing me not to see the step, tripping, and falling heavily onto my knees. The step was not highlighted by any kind of fluorescent orange or yellow stripe or tape.