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Bewertungen von MAYFAIR Darjeeling

4.5 out of 5
MAYFAIR Darjeeling
The Mall, Opp. Governor House, Darjeeling, West Bengal

Bewertungen

8.8

Hervorragend

42 von insgesamt 70 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
18 von insgesamt 70 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 70 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 70 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 70 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

9.0/10

Personal & Service

9.0/10

Ausstattung

9.2/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr Gut
Sehr gute Anlage, vielfältiges Buffet und Frühstück. Sehr aufmerksames, hochprofessionelles Personal. Bei gutem Wetter hervorragendende Sicht. Nur 500m zum Zentrum (das ist nicht der Bahnhof).
Aufenthalt von 3 Nächten im November 2022

4/10 – Schlecht

Megan

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The food/dining is gross. Raw fish served and the chef needs to go. Service was hit or miss, not very hospitable. For the prices they ask at the restaurant it is a total scam. They know you are trapped so the charge a lot for cabs, and aren’t very nice. Also the spa was terrible. First thing the male masseuse did was burn the ** out of my feet and then give a massage that was terrible. The place looks like it was decorated by a maximalist grandma. Will stay somewhere else next time.
Aufenthalt von 4 Nächten im November 2023
Antwort von Resort Manager am 12. Dez. 2023
Dear Ms. MeganNamaskar !!!We are genuinely sorry to hear about your less than satisfactory experience at our establishment. Serving top quality food and providing excellent service are matters of very high importance for us and we sincerely regret that we fell short in these areas during your visit. We assure you that we source the freshest ingredients, including fish and we will take your remarks seriously and look into improving our culinary practices further. We recognize each customer's right to have a great dining experience for the prices we charge. With regards to the taxi fares, we would like to clarify that the respective cabs are third-party providers and we do not directly control their pricing. We will however look into this situation more closely. We are sorry to know that you did not enjoy your time at our spa. The kind of treatment you described is by no means standard or acceptable and we will certainly address this with utmost seriousness. Our interior decor is designed to evoke a specific aesthetic and we understand that it might not be to everyone’s liking. We will take into consideration your feedback when planning future refurbishments. We respect your decision to try a different establishment next time but do hope for a chance to serve you again in a manner that recoups your faith in our services and justifies your investment. Warm regardsSabyasachi MohantyResort Manager

10/10 – Hervorragend

Jack

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were looking for a property that was traditional but was maintained to a high level and was luxurious, and this ticked every box. Absolutely loved our stay here.
Antwort von Resort Manager am 22. Nov. 2023
Dear Mr. JackNamaskar !!!We are overjoyed to hear that MAYFAIR Darjeeling exceeded your expectations in every manner. It is a delight knowing that you loved your stay and appreciated the traditional yet luxurious ambience that we have strived so hard to maintain. It makes us extremely happy when our guests recognize our efforts in providing a high-class service. Your recommendations mean a lot to us and we eagerly await to welcome you back for another splendid stay in the future.Warm regardsSabyasachi MohantyResort Manager

10/10 – Hervorragend

Rajiv Ramesh

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Resort Manager am 30. Nov. 2023
Dear Mr. Rajiv RameshNamaskar !!!Thank you for taking the time to rate our MAYFAIR Darjeeling very highly. We appreciate your feedback and feel confident that you had a wonderful experience. In case you have any specific comments or suggestions on how we can improve further please do reach out to me. Looking forward to hosting you again with family and friends and assuring to recreate joyous memories.Warm regardsSabyasachi MohantyResort Manager

8/10 – Gut

Doma

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Must say I would definitely stay here again. The hotel is beautiful and everyone that works there are wonderful people. However, my only complaint is the room above ours (our room number was 405) were loud at night and early in the morning. It felt like they were moving furnitures around, talking loudly, and were constantly stomping while waking. I must say there were kids staying above us, so can’t complain much either. But overall had an amazing experience.
Aufenthalt von 5 Nächten im Oktober 2023

4/10 – Schlecht

SUSAN

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Horrendous experience for a solo woman traveller!! My room faced Darjeeling’s largest construction site. The room was dingy depressing and dark due to buildings opposite under construction. Together with noise, heavy lorries, men working and crashing and banging, fumes from vehicles etc this stay was an expensive nightmare. £380 for 3 nights!! Do not stay in any room named “Anderson”. Management couldn’t understand what the problem was!! Very upsetting indeed.

2/10 – Ungenügend

Tina

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Service is horrible, and the room provided did not match with my purchase. The room had no view, and a construction building was next to it. The pictures provided by Expedia and their website are all wrong because, as they mentioned in the reception, only the suit room has a view and the rest do not. I requested an upgrade and agreed to pay more, but the reception staff was horrible and non-cooperative. The attitude of the ladies working in the reception is really something, and I will never recommend such a hotel for friends and family vacations. Room service was terrible - they did not provide the required things. I booked a room for three, so they were supposed to provide for three people. I did not accept an extra bed. They did not provide towels, cups, or other for three people. Every day I had to call and ask for towels, cups, and extra coffee packets. The only exception was food because the dining and food quality was good. I would not recommend anyone to stay in Mayfair Darjeeling. Honestly, there are multiple hotels around better than Mayfair.
Aufenthalt von 2 Nächten im März 2023
Antwort von Resort Manager am 27. März 2023
Dear Ms. Tina,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Thank you,Warm regardsSabyasachi MohantyResort Manager

10/10 – Hervorragend

Sathyaprasad

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Darjeeling trip with family.
Wonderful hotel and the restaurant service and food choices are superb. Really enjoyed our two days here.
Aufenthalt von 2 Nächten im März 2023
Antwort von Resort Manager am 30. März 2023
Dear Mr. SathyaprasadWe loved having you stay with us here at MAYFAIR Darjeeling. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and having even greater experience. Thank you,Warm regardsSabyasachi MohantyResort Manager

10/10 – Hervorragend

Raj

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is by far one of the best properties that I have stayed in till now.. has an amazing ambience and the rooms are also superb. The staff is unbelievably courteous. The location is very close to Mall road which is the key spot in Darjeeling. Though it's a little expensive.l, but worth it. The food is also fantastic. Do opt for complementary breakfast. You will surely enjoy. Would definitely recommend and even I would want to revisit again.
Aufenthalt von 1 Nacht im Februar 2023

6/10 – Okay

SHANTANU

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Except Food everything was fine . Had a bitter dinner experience... food ordered A la carte was sub standard!
Aufenthalt von 1 Nacht im Januar 2023
Antwort von General Manager am 14. Apr. 2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention.We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,Sabyasachi Mohanty

6/10 – Okay

SHANTANU

Gut: Sauberkeit und Zustand der Unterkunft
AVOID DINNER
The food was sub-standard--we tried out dinner which was really disappointing .We couldnt have a morsel of our dinner but they charged .The Manager Mr. Bhuman ..cant recall ....did apoloize but we paid for it. I had stayed in their BBSR, Rourkela and Puri properties --their food is really good.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von General Manager am 14. Apr. 2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention.We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,Sabyasachi Mohanty

10/10 – Hervorragend

Amitabha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2023

10/10 – Hervorragend

Pabitra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was excellent! The property including rooms were very clean, the staff were great, the check-in process was excellent. Food and drinks were more expensive than other hotels but the food quality and services were good.

10/10 – Hervorragend

Abhishek

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful stay
Beautiful property with attention to every detail. Rooms are little small but cosy and comfortable. The property itself is self sufficient to spend few lazy days to relax and rejuvenate. Child friendly so lot of play areas and safe. Lot of area to sit and spend time on your own, may be listening to music or read a book.
Aufenthalt von 1 Nacht im Januar 2023

2/10 – Ungenügend

ASHWANI

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
There was lot of sound from outside Generator Car Could not sleep whole night
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Shilpi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
There is no doubt that this is the most amazing place to stay but after spending so much, we were assigned a very sad room . Renovation was going on so whole night the building construction work was going on which was disturbing.
Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

Ankur

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Delightful Heritage property with great service. Very close to the Mall road, making it a pleasure able walk.
Aufenthalt von 7 Nächten im Januar 2022

10/10 – Hervorragend

Praveer

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful interiors. Excellent hospitality. Good food. Very near the mall road.
Aufenthalt von 1 Nacht im Dezember 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is located near by mall road. Service and staff are very good. I find this is the only location near Darjeeling which is not so crowded.
Aufenthalt von 1 Nacht im März 2021

8/10 – Gut

Saikat

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
excellent property, well maintained, deco is awesome...
Aufenthalt von 3 Nächten im März 2021

8/10 – Gut

Nikhil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2021
Antwort von Rakesh am 29. Jan. 2021
Dear Guest, Thank you for your feedback We assure best hospitality at Mayfair

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are nice but more laid back than most places. But they remember guests and try to personalize the experience. The property is a good place to relax after a busy day.
Aufenthalt von 4 Nächten im Dezember 2020
Antwort von Rakesh am 29. Jan. 2021
Dear Guest, Thank for your feedback We assure best hospitality at Mayfair

4/10 – Schlecht

NOYANIKA

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Bed very uncomfortable
Aufenthalt von 5 Nächten im Oktober 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing Hotel
Its an amazing property and maintained immaculately topped by the excellent services!
Aufenthalt von 3 Nächten im Oktober 2020
Antwort von Rakesh am 16. Okt. 2020
Dear Guest, Thank you for your feedback We welcome you again and assure best hospitality

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful place to stay
Good and service were great. I would definitely come back to Mayfair if I ever visit Darjeeling again.
Aufenthalt von 4 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolutely wonderful!
What an amazing experience! They have done an absolutely fabulous job of maintaining this property that has been around since the 1800s. Location is unbeatable just a short walk to a wonderful observation point of the Himalayan mountain range and also the mall area full of locap merchants and shops. This location is also away from the congested and polluted downtown area. Service was impeccable, from a wonderful welcoming with tea and cookies to lightimg the fireplace in the room anytime requested. Also appreciated was complimentary unlimited bottled water and tea/snacks. They helped arrange our tiger hill transport, airport transports and a half day tour -- certainly if trying to save money can do these on your own own but we knew it would be done well through the hotel. Resort grounds were very well maintained with gorgeous flowers abundant. Breakfast and dinners were delicious, with both indian and western items available. The weakness was baked goods and desserts which wouldnt measure up to a standard western palate, but there was plenty to choose from. Only other minor complaint was cold rooms but this was easily remedied with room heater and fireplace. Overall this was magical stay for us and would hoghly recommend to anyone able to stay at the property.
Aufenthalt von 2 Nächten im November 2019

10/10 – Hervorragend

Islam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Receiving the good and room service is very nice and morning breakfast is so many items and very items very nice quantity and also room quantity very nice with flower garden nice the overall Mayfair hotel and recode Darjeeling good
Aufenthalt von 2 Nächten im November 2019

10/10 – Hervorragend

martin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wow at the views
Such a unique hotel in design and location. A must stay place if you visit Darjeeling.
Aufenthalt von 2 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff , bright and colourful environment with lots of flowers , gardens and with nice view to mountain.
Aufenthalt von 3 Nächten im April 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
朝晩が冷え込むのですが、暖房設備は万全、寝る前にはベッドに湯たんぽまで準備、夜になるとミネラル水や紅茶をお部屋に届けてくれました。食事は朝晩ともにビュッフェスタイル、インド料理はどれも美味しいです。観光や空港のピックアップなどホテルから手配してくださるサービスは迅速で尚且つ親切、ホテルのドライバーさんもとても礼儀正しく安全運転でとても良かったです。
Aufenthalt von 3 Nächten im März 2019

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 4 Nächten im März 2019

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 4 Nächten im März 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very polite and courteous. They were willing to aaccomodate on demand order. Food was delicious. Excellent service!
Aufenthalt von 4 Nächten im März 2019

10/10 – Hervorragend

AYP

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel with spectacular views and central location in Darjeeling. Service was excellent especially our dining room waiter Tapan. The food that was served was always tasty and the bar in the hotel was very comfortable. Staff were able to arrange transportation to and from Bagdogra airport as well as a driver for a day of touring the area.
Aufenthalt von 2 Nächten im März 2019

8/10 – Gut

UTSAV ARUNKUMAR

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and Comfortable!
The hotel was really nice along with friendly staff and good food. Great location to make multiple family pics!
Aufenthalt von 2 Nächten im Februar 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Februar 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top notch service and quality, needs better wifi
It's a Mayfair property so high standards on quality and service is expected and delivered. The best part of the stay was the staff which was helpful and on the toes. Special mention for the service staff at the buffet restaurant and the spa. Things that can be improved significantly is a) the wifi connection as it is very patchy and not at all reliable. b) The bathroom hot water supply is via a single unit of Geyser hence inadequate if you are staying at the property in winter. Overall lots of entertainment and activity is arranged by the property and evenings are quite buzzing.
Aufenthalt von 3 Nächten im Januar 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay. It is like a little resort. I got a shave, hair cut. Food is great. You can't fgo wrong with staying here.
Aufenthalt von 1 Nacht im Dezember 2018

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Pricey but clean and well maintained. The hotel did add random additional charges (~$100) at the last minute during check-in which was not mentioned at the time of booking through expedia.
Aufenthalt von 3 Nächten im Dezember 2018

10/10 – Hervorragend

Jason, London

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel, super attentive staff and overall fantastic experience.
Aufenthalt von 3 Nächten im November 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable in Darjeeling
Lovely well-located property. Provided a takeaway breakfast because of our early departure without our even requesting it. Good WIFI. very enjoyable and would stay again.
Aufenthalt von 1 Nacht im Oktober 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely attentive staff. the property is well kept with many family activities.
Aufenthalt von 2 Nächten im August 2018

10/10 – Hervorragend

Apu, Betkshire , UK

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent facilitates , ambience , good food
Lovely location, friendly staff , fantastic spread for breakfast
Aufenthalt von 3 Nächten im Juli 2018

10/10 – Hervorragend

Ashok

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An amazing stay. Have only praises for the staff to make it a memorable stay. Property is excellent with old world charm and beautifully maintained interiors and garden.
Aufenthalt von 3 Nächten im Juni 2018

10/10 – Hervorragend

UJJAVAL

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice cute hotel with great hospitality
Excellent stay...

10/10 – Hervorragend

Pranav, Houston

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best hotel in Darjeeling
Facilities are well maintained...staff is very kind and location is ideal. We had two young kids and the staff was very accommodating for them. In fact the Chef made off-the-menu items for them, while staff happily supported some other requests. My wife had a wonderful spa experience too. Overall a 5-star experience.
Aufenthalt von 2 Nächten im Januar 2018

10/10 – Hervorragend

Nashaat

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The stay was amazing, the staff were very nice and friendly. The hotel needs to consider having king size beds.. The room was very causy, the view is incredible.. One thing that I managed with, is that you have only 50 litters of hot water, once finished, you have to wait at least 45 minuets!! I loved my stay by all means..
Aufenthalt von 4 Nächten im Dezember 2017

10/10 – Hervorragend

Sarita

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent service
Amazing place to stay! Only downside was that there is no automated heater and can run out of hot water quite quickly, Wi-Fi in rooms are not very strong. Otherwise everything was great.
Aufenthalt von 4 Nächten im Dezember 2017