8/10
The house and location were great, but our stay was spoiled by poor management. We never received gate codes and had to call VRBO support just to get in. The house was clean, but there were no basic starter suppliesâno soap, shower gel, dishwasher pods, or laundry detergent. We went to Whole Foods to buy our own. The icemaker didnât work either.At checkout, we were asked to run the dishwasher, but since there was no detergent, I messaged the manager for guidance. Instead of helping, she responded sarcastically and accused me of using the supplies and not replacing them. I explained we never received any, but she insisted the kits were there and called me a liar. When I asked for proof, she said cleaning crew photos are âinternal only.â Very unprofessional and rude. We loved the house but wonât be back because of how we were treated.
Natalia K.
Séjour de 3 nuits en avril 2025