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Reviews of ibis Styles Dubai Airport Hotel

3 out of 5
ibis Styles Dubai Airport Hotel
61B street, Al Garhoud, Dubai, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 373 out of 856 reviews" "
Rating 8 - Good. 251 out of 856 reviews" "
Rating 6 - Okay. 82 out of 856 reviews" "
Rating 4 - Poor. 62 out of 856 reviews" "
Rating 2 - Terrible. 88 out of 856 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ADIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very polite and helpful
Stayed 1 night in May 2024
Response from . on 18 May 2024
Hi ADIL, we're thrilled you found our staff polite and helpful! Best Regards, Ibis Styles Airport Hotel

6/10 Okay

Willie, Murrieta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from . on 11 May 2024
Dear, WillieThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

8/10 Good

kevin paul

Liked: Cleanliness, amenities, property conditions & facilities
Ss
Stayed 5 nights in Apr 2024
Response from . on 11 May 2024
Hey Kevin! Thanks for your positive feedback. We're glad you had a great stay with us. Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location from airport and metro. However, not convenient to get from airport to hotel even it’s 15 min walk distance but it’s not possible to walk. Not sure about metro, because when we called from airport to hotel asking for suggestions how to get there, the only answer was taxi.
Stayed 1 night in Apr 2024
Response from . on 11 May 2024
Hey Marina, thanks for the positive review! We're glad you found our location convenient. Sorry about the confusion with the walking distance, it can be a bit tricky with the roads. As for the metro, we always recommend a taxi for a smoother journey. Looking forward to welcoming you back! Best Regards, Ibis Styles Airport Hotel

6/10 Okay

Antony

Stayed 2 nights in Mar 2024

8/10 Good

meaza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from . on 28 Apr 2024
Dear, MeazaThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

6/10 Okay

Andrew Gregory

Business traveller
Liked: Cleanliness, property conditions & facilities
Rooms are ok and in good condition. Be aware that for some rooms (or all?) there is no separation between the bathroom area and the bedroom. The shower door opens right into the bedroom area so if you need privacy it is limited to the space within the shower. Breakfast was underwhelming and there were issues with clearing tables and resetting cutlery. Hotel is walk able from metro station but starting to the stretch the limit of walking with suitcases especially in the heat and over the brick sidewalks.
Stayed 2 nights in Apr 2024
Response from . on 28 Apr 2024
Hi Andrew, thank you for your feedback. We appreciate your comments on the room condition. Regarding the bathroom setup, our design aims for a modern and open feel, but we understand your privacy concerns. We'll address the breakfast and table clearing issues with our team. It's good to hear you found the location convenient, although we understand the challenge with suitcases in the heat. Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

Mubasher

Many places closed by to explore
Stayed 6 nights in Apr 2024
Response from . on 28 Apr 2024
Hi Mubasher! Glad you found many places to explore nearby. We hope you had a great time exploring! Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

kyle

Stayed 1 night in Apr 2024
Response from . on 11 May 2024
Dear, kyleThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

10/10 Excellent

Aline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now I found my home hotel after long of coming to Dubai. I recommend
Stayed 5 nights in Apr 2024
Response from . on 12 Apr 2024
Dear Aline, we're thrilled to hear you've found your home away from home with us! Thank you for recommending us. Best Regards, Ibis Styles Airport Hotel

8/10 Good

Rola Le

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Airport.
Stayed 13 nights in Mar 2024
Response from . on 14 Apr 2024
Hi Rola! Glad you found us close to the airport. Best Regards, Ibis Styles Airport Hotel

2/10 Terrible

DANIIL

Business traveller
Disliked: Staff & service
I booked this hotel because: 1.it is near the airport 2.it has free transportation to the airport. In the morning I went to the front desk to a staff member named Amr and asked him for the airport shuttle schedule. he asked for my boarding ticket and my phone to register me for the shuttle. after 2 minutes he gave me back my phone and said he had registered me. then I found out that I had written a review on my behalf on google about your company. 30 minutes later the shuttle arrived. The employee asked to see my ticket. He asked me what terminal I was at. I told him I didn't know. Then he googled the information and said I should go to terminal 1. When I arrived at the airport I couldn't find my flight in the flight schedule on the electronic board. I asked the desk clerk what I should do if I couldn't find my flight. he looked and told me that I had to go to another airport. it was 3.5 hours before the flight. I went outside and got into a cab and went to the airport. I paid 100$ for the cab. After 2.5 hours I arrived at the other airport and somehow managed to check in and get on the plane. I ask for a full refund of the money I spent on the taxi. And the company should either not provide this service at all or hire responsible and honest employees.
Stayed 1 night in Apr 2024
Response from . on 4 Apr 2024
Hey DANIIL, we're really sorry for the confusion you faced with our airport shuttle service. We totally understand your frustration and inconvenience. Rest assured, we'll look into this matter seriously. We appreciate your feedback and will work on improving our services. Best Regards, Ibis Styles Airport Hotel

4/10 Poor

Claire

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways and the hotel room were dirty and poorly maintained, there was also a pervasive smell of cigarette smoke in a non-smoking room/level. Many of the staff we interacted with were unfriendly (with 2 notable exceptions) and when we checked out early (to stay in another cleaner hotel) the staff member on reception did not even enquire how our stay had been
Stayed 3 nights in Mar 2024
Response from . on 4 Apr 2024
Hi Claire, we're sorry to hear about your experience. We take cleanliness seriously and will address the issues mentioned., so we'll investigate the smell further. We appreciate your feedback on staff friendliness and will ensure all team members are warm and welcoming. Best Regards, Ibis Styles Airport Hotel

8/10 Good

Anuj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location if you need next to be the airport.
Stayed 1 night in Mar 2024
Response from . on 2 Apr 2024
Hi Anuj, glad you liked our convenient location next to the airport! Best Regards, Ibis Styles Airport Hotel

6/10 Okay

dalvir

Stayed 1 night in Mar 2024
Response from . on 3 May 2024
Dear, dalvirThank you so much for your lovely comments about our facilities and services. We are delighted to read that you have enjoyed your holidays with us and that we have been able to meet all your expectations.With regards to your kind remark, rest assured that it has been noted and will be taken into consideration.Thank you again for sharing your experience and we look forward to welcoming you back again in the not-too-distant future.Best RegardsIbis Styles Dubai Airport

4/10 Poor

Kirubakaran

Stayed 1 night in Mar 2024
Response from . on 3 May 2024
Dear,KirubakaranWe would like to take the opportunity to thank you for choosing to stay at Ibis Style Airport and for taking the time to share your experience with us. We continuously strive to deliver great guest experiences and are grateful for all feedback received which helps us understand our guests’ needs and expectations.I would like you to be rest assured that we have shared all of the comments you have highlighted with our team members and that they will be followed up accordingly. Once again thank you for your comment and for your loyalty to Ibis Style Airport and hope that we will have the pleasure of welcoming you back in the near future. Best RegardsIbis Styles Dubai Airport

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from . on 26 Mar 2024
Dear, MaricruzThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcome you soon, again. Best Regards Ibis Styles Dubai Airport

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Mar 2024
Response from . on 26 Mar 2024
Hey Mohammed, thanks for sharing your feedback! We're glad you had a good experience with us. Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and quite for an aiport hotel. Only stayed 1 night but definitely better then sleeping in a hotel!
Stayed 1 night in Mar 2024
Response from . on 27 Mar 2024
Hi Tina, we're glad you found our hotel cozy and quiet for your short stay! Looking forward to welcoming you back soon. Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from . on 27 Mar 2024
Hi Mohammed, thanks for your kind words! We're thrilled you had an excellent stay with us. Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from . on 12 Mar 2024
Hi Mohammed! Thanks for the great review! We're glad you had a fantastic experience with us. If you have any suggestions for improvement, feel free to let us know. Best Regards, Ibis Styles Airport Hotel.

10/10 Excellent

Atal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from . on 11 Mar 2024
Thank you for your positive review, Atal! We appreciate your kind words about our hotel's cleanliness. If you have any other feedback or suggestions, please let us know. Best Regards, Ibis Styles Airport Hotel.

10/10 Excellent

Foad, Camberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Ibis to be close to the airport (normally 10 minutes drive) due to bad weather. Ibis Style upgraded us to sister hotel Grand Mercure free of charge, staff were brilliant and helpful.
Stayed 1 night in Mar 2024
Response from . on 11 Mar 2024
Hi Foad! Thanks for choosing Ibis Styles Dubai Airport and sharing your experience. We're glad that our team was helpful and that you enjoyed your stay at our sister hotel, Grand Mercure. Best Regards, Ibis Styles Airport Hotel.

2/10 Terrible

Antony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
SMALL ROMS WITHOUT MUCH AMINITIES
Stayed 1 night in Mar 2024
Response from . on 10 Mar 2024
Hey Antony! Thanks for sharing your thoughts. We appreciate your feedback about the small rooms and limited amenities. We'll take it into account. Best Regards, Ibis Styles Airport Hotel.

10/10 Excellent

Ziad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Mar 2024
Response from . on 5 Mar 2024
Hi Ziad! Thank you so much for recommending our hotel! We really appreciate your support. Best Regards, Ibis Styles Airport Hotel.

2/10 Terrible

catherine

Disliked: Cleanliness, amenities, property conditions & facilities
There was no hair dryer, shampoo or conditioner. The paint was peeling off the walls
Stayed 1 night in Feb 2024
Response from . on 29 Feb 2024
Hi catherine! We apologize for the inconvenience. We appreciate your feedback about the missing amenities and the paint peeling off the walls. We'll take it into account. Best Regards, Ibis Styles Airport Hotel.

8/10 Good

Keith

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little pricey, but so was everywhere else at short notice.
Stayed 1 night in Feb 2024
Response from . on 27 Feb 2024
Hey Keith! Thanks for taking the time to leave a review. We understand that rates can be a bit high, especially when booking last minute. We appreciate your understanding. Best Regards, Ibis Styles Airport Hotel.

4/10 Poor

Amal Mire Gure

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from . on 27 Feb 2024
Dear,Amal We would like to take the opportunity to thank you for choosing to stay at Ibis Style Airport and for taking the time to share your experience with us. We continuously strive to deliver great guest experiences and are grateful for all feedback received which helps us understand our guests’ needs and expectations.I would like you to be rest assured that we have shared all of the comments you have highlighted with our team members and that they will be followed up accordingly. Once again thank you for your comment and for your loyalty to Ibis Style Airport and hope that we will have the pleasure of welcoming you back in the near future. Best RegardsIbis Styles Dubai Airport

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from . on 23 Feb 2024
Dear,AnasThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

8/10 Good

Ali

Liked: Cleanliness
Stayed 9 nights in Feb 2024
Response from . on 27 Feb 2024
Dear,AliThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

6/10 Okay

CLÁUDIO AUGUSTO

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from . on 19 Feb 2024
Dear,CLÁUDIO AUGUSTOThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

6/10 Okay

Ray

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from . on 19 Feb 2024
Dear,RayThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from . on 16 Feb 2024
Dear,SaifThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

10/10 Excellent

Mohammed, Morton Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024
Response from . on 13 Feb 2024
Hi Mohammed, thank you for your positive feedback! We are glad you enjoyed your stay at ibis Styles Dubai Airport. Best Regards, Ibis Styles Airport Hotel.

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location
Stayed 2 nights in Feb 2024
Response from . on 13 Feb 2024
Thank you for your review, Arif! We're glad you enjoyed our convenient location. Best Regards, Ibis Styles Airport Hotel.

4/10 Poor

Kanchan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from . on 11 Feb 2024
Dear, KanchanThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcome you soon, again. Best Regards Ibis Styles Dubai Airport

4/10 Poor

Hemina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from . on 8 Feb 2024
Dear, HeminaIt was pleasure having you at Ibis Style AirPort and we would like to thank you for taking the time to review your recent stay with us. With regards to your kind remark, rest assured that it has been noted and will be taken into consideration. We look forward to welcoming you again, in not too distant future Best Regards Ibis Styles Dubai Airport

8/10 Good

Abhinav, Kathmandu

Stayed 9 nights in Jan 2024
Response from . on 8 Feb 2024
Dear, AbhinavThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcome you soon, again. Best Regards Ibis Styles Dubai Airport

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from . on 7 Feb 2024
Hi Afran! Thanks for sharing your feedback with us. We apologize for the long check-in queue and the slow service you experienced. We understand that waiting for over an hour is frustrating. We appreciate your kind words about the cleanliness of our rooms, but we apologize if the design of the washroom and shower area didn't meet your expectations. We'll make sure to take your comments into consideration for future improvements. Best Regards, Ibis Styles Airport Hotel.

10/10 Excellent

Faiyaz, Waltham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your service!
Stayed 1 night in Jan 2024
Response from . on 3 Feb 2024
Thanks for your kind words, Faiyaz! We appreciate your feedback and are glad that you enjoyed your stay with us. Best Regards, Ibis Styles Airport Hotel.

6/10 Okay

Marten

Stayed 1 night in Jan 2024
Response from . on 3 Feb 2024
Dear,MartenThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay at Ibis Styles
A speedy check in, very helpful Staff ensuring that we were able to easily access transport in the area, clean room, great soap, spacious room, comfy bed and awesome bedding, quick check out, great stay overall, would definitely recommend and would stay again. ❤️❤️❤️Only minus was the twin bed was tiny for a plus size Lady😀
Stayed 1 night in Jan 2024
Response from Hotel Management on 28 Jan 2024
Hi Elizabeth,Thanks for taking the time to share your feedback! We're glad to hear that you had an enjoyable stay at Ibis Styles Dubai Airport Hotel. It's great to know that our staff was helpful and that you found your room clean and spacious. We appreciate your recommendation and look forward to welcoming you back in the future!Best regards,Ibis Styles Dubai Airport Hotel

8/10 Good

Behzad

Stayed 3 nights in Jan 2024
Response from . on 30 Mar 2024
Dear, BehzadThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcome you soon, again. Best Regards Ibis Styles Dubai Airport

8/10 Good

Verified traveller

Business traveller
Overall it was a great stay. Breakfast was great but not so much for the lunch.
Stayed 2 nights in Jan 2024
Response from . on 23 Jan 2024
Thank you for your feedback! We're glad to hear that you enjoyed our breakfast. We apologize if our lunch didn't meet your expectations. We appreciate your input and will take it into account. Best Regards, Ibis Styles Airport Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from . on 23 Jan 2024
Dear, Valued Guest Thank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcome you soon, again. Best Regards Ibis Styles Dubai Airport

6/10 Okay

Ephulance

Stayed 1 night in Jan 2024
Response from . on 3 Feb 2024
Dear,EphulanceThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

10/10 Excellent

Homebaba

Stayed 2 nights in Jan 2024
Response from . on 25 Jan 2024
Dear,HomebabaThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport

6/10 Okay

naghman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
no airport drop off at night.
Stayed 1 night in Dec 2023
Response from . on 15 Jan 2024
Dear,NaghmanWe would like to take the opportunity to thank you for choosing to stay at Ibis Style Airport and for taking the time to share your experience with us. We continuously strive to deliver great guest experiences and are grateful for all feedback received which helps us understand our guests’ needs and expectations.I would like you to be rest assured that we have shared all of the comments you have highlighted with our team members and that they will be followed up accordingly. Once again thank you for your comment and for your loyalty to Ibis Style Airport and hope that we will have the pleasure of welcoming you back in the near future. Best RegardsIbis Styles Dubai Airport Management.

8/10 Good

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for a stopover as close to airport. The airport shuttle does not operate after 2pm so keep this in mind if you plan to use it.
Stayed 1 night in Dec 2023
Response from . on 15 Jan 2024
Dear,farahWe would like to take the opportunity to thank you for choosing to stay at Ibis Style Airport and for taking the time to share your experience with us. We continuously strive to deliver great guest experiences and are grateful for all feedback received which helps us understand our guests’ needs and expectations.I would like you to be rest assured that we have shared all of the comments you have highlighted with our team members and that they will be followed up accordingly. Once again thank you for your comment and for your loyalty to Ibis Style Airport and hope that we will have the pleasure of welcoming you back in the near future. Best RegardsIbis Styles Dubai Airport Management.

8/10 Good

Sarah, Austin

Stayed 1 night in Jan 2024
Response from . on 26 Jan 2024
Dear,SarahThank you for posting your positive review, and it was indeed a pleasure to have you as our guests, at Ibis Style AirPort We do look forward to welcoming you soon, again.Best RegardsIbis Styles Dubai Airport