As a client I felt zero valued and often got treated as if I was no hotel guest. Great view, new hotel, but really poor guest service and unpleasant ambiance in the hotel. Food at the Gala Dinner on New Years Eve was awful, combined with skyrocketing ticket price. Staff needs better training. For this hotel price you better choose the Mandarin Oriental or Four Seasons and you get much better service and warm welcome in the hotel, pool area and restaurants. I was here twice, will not return again.