2/10 – Ungenügend
Anne L., Prescott, AZ
13. Feb. 2026
Verbesserungswürdig: Sauberkeit
We never stepped foot into the property, but we were charged! When searching for a pet friendly home that would accept three pets, one being a service animal, this property surfaced per the VRBO prompts, so we rented the home and paid the fees. The property listed "pets" with no number. This was a last minute trip planned the day before departure. Upon receiving the receipt, we noticed that the contract mentioned 2 pet max., so I contacted the host (hoping we were actually speaking with the owner) immediately to inquire about the change in pet policy. We wanted to explain the situation and offer extra money for the additional pet if required. But apparently, this property is managed by Vacasa of Colorado and instead of Vacasa contacting the owner to discuss the situation, they held firm on the two pet policy and refused my refund request. As my family was already en route to our destination, we had to scramble to find new accommodations while driving. We could have easily been one of those customers that used the cabin anyway, but being honest and having integrity, we chose to find another rental which ended up being subpar at best. Our relaxing weekend away turned into a hellish nightmare.I'm writing this post with a negative review not because the home is a problem, I'm writing it because you do not want to rent ANY property managed by Vacasa of Colorado! If you have an issue, good luck resolving it. VRBO blames Vacasa, and Vacasa blames VRBO.
Anne L.
Aufenthalt von 3 Nächten im Februar 2026