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Avis sur Best Western York House Hotel

3 out of 5
Best Western York House Hotel
14-22 Royal Parade, Eastbourne, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 269 avis sur 712." "
Note des voyageurs de 8 (Bien), d’après 279 avis sur 712." "
Note des voyageurs de 6 (Satisfaisant), d’après 109 avis sur 712." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 712." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 712." "

8,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

andre

Séjour de 1 nuit en juin 2023
Réponse de Reception team le 26 juin 2023
Dear Andre, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team Best Western York House Hotel

10/10 Excellent

alain

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022
Réponse de Reception team le 16 nov. 2022
Thank you for your feedback.

8/10 Bien

Nathalie

Séjour de 1 nuit en mai 2022
Réponse de Reception team le 16 nov. 2022
Thank you for your feedback.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Très bon hôtel, personnelles agréable, très bien situé, mais gros soucis sur le ménage. Drap pas changé en 16 jours, aspirateur, poussière et nettoyage pas fait. Juste le lit fait et serviettes de toilette changé.
Séjour de 16 nuits en juillet 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
La chambre était très confortable et bien insonorisée avec une superbe vue mer. Le service est très professionnel. L'hôtel est bien situé, à 5mn à pied du "pier" et 15 mn du centre
Séjour de 3 nuits en août 2019

8/10 Bien

Edwin , eastbourne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres confortable .
Hotel avec une vue magnifique. Personnel très agréable et à l'écoute du client. Chambres très propres et bien équipés. Lits très confortables .je recommande vivement

6/10 Satisfaisant

rrouky75

Les points forts : Propreté
Séjour moyen
Bien que la chambre soit grande, propre et bien équipée, il faisait terriblement froid dans la salle de bain (radiateur uniquement dans la chambre).

6/10 Satisfaisant

christelle

Les points forts : Propreté et confort de la chambre
Ca dépend de la chance que vous avez ??????
Pour un séjour de 8 nuits . 6 nuits en chambre triple vu sur la mer , dans une chambre pas rénovée mais très agréable, sauf si au dessus il y a un enfant qui se déplace , on l'entend bien. 2 nuits en chambre double vu sur la décharge, l'hôtel étant en travaux l'arrière de l'hôtel est le dépotoir, c'est pas joli ça fait du coup trés cher la nuitvu que la journée vous fuyez . Pour le stationnement l'hôtel a un abonnement mais ça revient cher la semaine alors que dans les rue arrière c'est gratuit. Notre séjour étant fin Avril peu de clients du coup piscine pour nous tout seul.La restauration sur place est un peu cher mais la qualité et le service y est .

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel best western York hotel
L'hotel etait tres bien.notre séjour fut tres bon l'hotel est en renovation partielle,mais ne cause pas de probléme.les chambres rénovées sont tres belles et la vue sur la mer est magnifique.Pas de parking,seul inconvenient.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Susan

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unfortunately there was mould on the ceiling in the bathroom and the extractor fan(no window) was clogged with fluff and dust!! Also the bed heads and lamps were very dusty,not nice!! Would not stay again and was disappointed as have recently stayed at another Best Western. The breakfast at the other hotel was also much superior so was disappointed with this as well!!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carl, Maidstone

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is well kept and pleasant to be in. the staff are polite and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Reception team le 12 mai 2024
Dear Carl, Thank you for taking the time to rate your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Shady

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good accommodation
Séjour de 2 nuits en avril 2024
Réponse de Reception team le 16 avr. 2024
Dear Shady, Thank you for taking the time to rate your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Robert

Séjour de 2 nuits en avril 2024
Réponse de Reception team le 16 avr. 2024
Dear Robert, Thank you for taking the time to rate your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

Lisa

Les points faibles : Confort de la chambre
The hotel in general is nice, my biggest issue was the police presence some colourful characters staying in the hotel, not sure if it’s used as temporary accommodation, glad I didn’t bring my children
Séjour de 2 nuits en février 2024
Réponse de Reception team le 25 févr. 2024
Dear Lisa, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

shelley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Reception team le 21 févr. 2024
Dear Shelley, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

Scott

Séjour de 1 nuit en février 2024
Réponse de Reception team le 21 févr. 2024
Dear Scott, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

shelley

Séjour de 1 nuit en décembre 2023
Réponse de Reception team le 21 févr. 2024
Dear Shelley, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room with a view
A seaside hotel with a sea view is just what we wanted. A large hotel with 70 odd rooms and just off the Eastbourne seafront. A nice pool and a large spacious dining room as well as a separate bar.
Séjour de 2 nuits en février 2024
Réponse de Reception Team Best Western York House Hotel le 10 févr. 2024
Dear Nigel, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

katrina

Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Reception team le 30 janv. 2024
Dear Joy, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Richard

Les points forts : Personnel et service et confort de la chambre
Traditional but in need of some TLC.
Staff were excellent, room was very good, plenty of room and clean, other than the windows. The communal areas were looking tired. Breakfast was very nice, evening meal was OK. Parking on the road outside, get a ticket from reception for £2 a day. Nice location but a fair walk to the main shopping centre. Although it needs some updating, it is part of its charm. Found a lovely pub close to the rear of the hotel called the marine, lovely atmosphere and superb food at reasonable prices.
Séjour de 3 nuits en décembre 2023
Réponse de Reception team le 22 déc. 2023
Dear Richard, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

2/10 Horrible

Sebastian

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bath was dirty and was very small and unsafe.
Séjour de 2 nuits en décembre 2023
Réponse de Reception team le 22 déc. 2023
Dear Guest, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Joy

Séjour de 1 nuit en décembre 2023
Réponse de Reception team le 5 déc. 2023
Dear Joy, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Reception team le 20 nov. 2023
Dear James, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

ADEKEMI

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Inside layout of the property needs updating. Staff are helpful and polite. Dinner is average and not much choice Breakfast is lovely
Séjour de 2 nuits en novembre 2023
Réponse de Reception Team le 14 nov. 2023
Dear Adekemi,Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Sylvia

Séjour de 1 nuit en octobre 2023
Réponse de Reception team le 28 oct. 2023
Dear Sylvia, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Lisa

Séjour de 1 nuit en octobre 2023
Réponse de Reception team le 28 oct. 2023
Dear Lisa, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Rebecca

Séjour de 1 nuit en octobre 2023
Réponse de Reception team le 4 nov. 2023
Dear Rebecca, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

christopher

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Very friendly, helpful reception. Room very small and unfortunately lots of noise from adjacent rooms with people coming and going very late at night.
Séjour de 1 nuit en octobre 2023
Réponse de Reception team le 10 oct. 2023
Dear Christopher, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply loveleh
Séjour de 1 nuit en octobre 2023
Réponse de Reception team le 8 oct. 2023
Dear Paul, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Frank

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Reception team le 5 oct. 2023
Dear Frank, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Gary

Séjour de 2 nuits en septembre 2023
Réponse de Reception team le 20 oct. 2023
Dear Gary, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay, bed very comfy and breakfast great. Would recommend especially the swimming pool which was very relaxing.
Séjour de 1 nuit en septembre 2023
Réponse de Reception team le 26 sept. 2023
Dear Stephanie, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Zoe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again
Reasonably priced, good location, free parking on nearby streets, easy check in, friendly staff, pool an added bonus, was small but we had it to ourselves.
Séjour de 1 nuit en septembre 2023
Réponse de Reception team le 17 sept. 2023
Dear Zoe, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Rosalind

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice, friendly staff
Séjour de 2 nuits en septembre 2023
Réponse de Reception team le 17 sept. 2023
Dear Rosalind, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

Graham

Voyage d’affaires
Nice to have a swimming pool, though its shape, state of decor, water clarity, and ambience left a bit to be desired. Fundamentally, the hotel is tired. A comprehensive clean and redecoration would boost it enormously. Why don't the housekeeping staff do a basic check each day - one of the cups was dirty and there was a bulb missing from one of the lights. It's a good location. Some of the information on the website is a little unclear and lacking (eg it says there's no car park, but doesn't mention the availability of parking permits). The wifi signal in my room (152) was non-existent, so I had to use my phone as a hotspot.
Séjour de 1 nuit en septembre 2023
Réponse de Reception Team le 12 sept. 2023
Dear Graham, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Chris

Les points forts : Personnel et service
Les points faibles : Propreté
Lovely location, friendly staff Needs a good clean
It is a lovely location, a large hotel with friendly staff. our room was tiny with a view over an alleyway, We had a fair bit of noise in the night from outside, but I guess that cant be helped. The room looked as though it had never been cleaned. the floor was filthy, thick with dust and had nail clippings on it. under the beds were like just horrific. the picture rail was thick with dust and cobwebs everywhere.Bead sheets were ripped and had hair on them. Bathroom was 'ok' shower was weak at best. the room was serviced daily, however beds were not made, just the sheet simply launched at the bed.
Séjour de 3 nuits en août 2023
Réponse de Reception Team le 10 sept. 2023
Dear Chris, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Mohammed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and staff.
Séjour de 3 nuits en septembre 2023
Réponse de Reception team le 6 sept. 2023
Dear Mohammed, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

Aldin

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Reception team le 2 sept. 2023
Dear Aldin, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Oluwatosin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was family-friendly and affordable, the staff was very nice
Séjour de 2 nuits en août 2023
Réponse de Reception Team le 29 août 2023
Dear Oluwatosin, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

Alison

Séjour de 1 nuit en août 2023
Réponse de Reception team le 28 août 2023
Dear Alison, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

2/10 Horrible

Shan

Séjour de 2 nuits en juillet 2023

8/10 Bien

Lorraine

Séjour de 2 nuits en août 2023
Réponse de Reception team le 26 août 2023
Dear Lorraine, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Louise

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et équipements
The seafront location was appealing. Parking was free on the roads to the rear. The staff were so polite and curteous and there was a swimming pool! Breakfast was also yummy. Only down sides (hence not a 5 star review) is that the pool area and changing rooms were quite dirty and worn. Also sheets had a stain. Otherwise a really lovely stay.
Séjour de 1 nuit en août 2023
Réponse de Reception Team le 10 sept. 2023
Dear Louise, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

10/10 Excellent

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
We’d expected one large room but instead found ourselves in a 2 bedroom flat! Clean, new bathrooms and area was wonderful. Ate in the restaurant twice and staff were lovely and attentive and food was great. Would definitely return.
Séjour de 3 nuits en août 2023
Réponse de Reception Team le 10 sept. 2023
Dear Laura, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Paul

Séjour de 2 nuits en août 2023
Réponse de Reception team le 16 août 2023
Dear Paul, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Chris

Séjour de 2 nuits en août 2023
Réponse de Reception team le 16 août 2023
Dear Chris, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

William Douglas

Voyage en famille
Les points forts : Propreté
Good location, had a room with a view but it was very noisy (motorcycles sounded like they were racing out front) and we closed windows and it was like they were still open, no air conditioning, curtain on bathroom window was see through, bed and pillow were hard as a rock, all three of us noticed and didn’t sleep well, staff at breakfast made it feel like we were bothering them when asking for sugar packets etc as there were none at our table.
Séjour de 1 nuit en août 2023
Réponse de Reception le 13 août 2023
Dear William Douglas, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

6/10 Satisfaisant

Silvia

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Average hotel. Old and poorly maintained furnishings and structure. Breakfast okay.
Séjour de 1 nuit en août 2023
Réponse de Reception le 10 août 2023
Dear Silvia, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel

8/10 Bien

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very enjoyable with friendly staff
Séjour de 2 nuits en août 2023
Réponse de Reception le 9 août 2023
Dear Colin, Thank you for rating your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to rate your stay with us. Kind regards, Reception team, Best Western York House Hotel