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Avis sur Chena Hot Springs Resort

2.5 out of 5
Chena Hot Springs Resort
56.5 mile Chena Hot Springs Rd., Fairbanks, AK

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 237 avis sur 801." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 801." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 801." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 801." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 801." "

7,2/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

HENRI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Frances

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The first room we were given was about 90 degrees inside. It was very old but clean, just very hot. After 2 hours of trying to cool it down with opening the windows and using a fan, we were upgraded to a decent updated room that was cool. The pond next to the hot springs pool looked very dirty and disgusting. More maintenance and property upkeep needed.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Shubham

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Jacob

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hot spring is worth everything but the rooms are out dated and we had problems where our room was extremely hot and there wasnt much they did to fix it. Hot spring made up for it and the ice museum was really cool!
Séjour de 1 nuit en mai 2024

8/10 Bien

Ingrid, Fairfax

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot spring was lovely, property was interesting.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Warren

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Yolanda

Séjour de 1 nuit en avril 2024

10/10 Excellent

Lesa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was updated Springs were beautiful and we had a great time. Would recommend to anyone heading towards Fairbanks.
Séjour de 1 nuit en avril 2024
Réponse de Nicole le 28 avr. 2024
Thank you for visiting us! We're glad you had a great time at the springs.

10/10 Excellent

Barbara

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved talking to Bernie Karl! Best food ever! Super nice people! Will go back again and again!
Séjour de 7 nuits en avril 2024
Réponse de Nicole le 28 avr. 2024
We're so glad you enjoyed your stay (and the people), and that you plan on visiting us again!

2/10 Horrible

Jeanny, San Francisco

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Run down property with horrible food. Seriously need to update.
Séjour de 2 nuits en avril 2024
Réponse de Austin le 18 avr. 2024
Thank you for bringing these issues to our attention.

8/10 Bien

Diane, Silver City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing time. The food was wonderful. Only suggestions for improvement are need more comfortable mattresses in Moose lodge and the heat in Moose lodge was a little much. We tried to turn the thermostat down without success. So, just open all the window and turn your fan on when you first get there so by the time you want to sleep it will be cool enough. Also, bring your own drinking water as the mineral content is quite high from the tap and at the restaurant.
Séjour de 1 nuit en avril 2024
Réponse de Austin le 18 avr. 2024
We are so happy you enjoyed your stay. Unfortunately due to the entire resort being geothermally heated, we cannot turn down one rooms heat without turning off the heating for the entire resort. We will certainly be updating both lodging and beds this year.

8/10 Bien

Susan

Séjour de 2 nuits en avril 2024

8/10 Bien

Jodi

Voyage en famille
Les points forts : Personnel et service
Great staff although no way to reach front desk by phone. Very outdated rooms (hot and stuffy) and paths outside were covered in ice. Too many lights to see the Northern Lights. However, hot springs and ice museum were cool to experience and the restaurant was delicious. Fun souvenirs and coffee/hot cocoa building.
Séjour de 1 nuit en avril 2024
Réponse de Austin le 18 avr. 2024
Hi Jodi, we are currently in the process of getting our phone situation sorted and appreciate your feedback. We are very happy that you enjoyed your stay for the most part and look forward to your next trip.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staff - friendly and helpful. Jordan at the front desk was a pleasure to encounter.
Séjour de 1 nuit en avril 2024
Réponse de Austin le 18 avr. 2024
Thank you for taking the time to share your positive experience! We're thrilled to hear that our staff, especially Jordan, made your stay enjoyable.

10/10 Excellent

takashi

Séjour de 2 nuits en avril 2024

10/10 Excellent

Naga

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotsprings experience
Séjour de 1 nuit en avril 2024
Réponse de Nicole le 28 avr. 2024
Thank you for the review, and for visiting the hot springs!

4/10 Médiocre

Benjamin

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot springs were nice. Kids indoor pool was not so nice. Room had one comfortable bed and one uncomfortable bed. The trim was broken off the side of the door. The paint on the windows was blistering from condensation. Plenty of deferred maintenance. And the room was too warm. The greenhouse would have been cool to see but the last tour was right at check in and you would have to stay more than one night to see it. Restaurant isn’t big enough. 30-60 minute waits to get seated. Not the most polite staff. The rest is a complete tourist trap.
Séjour de 1 nuit en avril 2024
Réponse de Austin le 12 avr. 2024
It sounds like you had a mixed experience. Your feedback on the hot springs is appreciated, but it seems there are some areas for improvement, particularly regarding room comfort, maintenance, and service. We’ll take your comments into consideration to enhance our guests’ experience.

10/10 Excellent

Deborah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous location with incredible areas to walk. Wonderful excursions right on premises ( aurora viewing, snowmobiles, dog sleds, ice museum, greenhouse, geothermal plant), fabulous food. Rooms have enough space, are clean, comfortable and nice amenities. The rooms ran a bit warm though. Nice gift shops. I strongly encourage speaking to employees and getting to know them. Their suggestions were spot on and often not well publicized things to see and do. Find the owner bernie, he’s quite a character and fun to speak to. Truly a once in a lifetime experience.
Séjour de 5 nuits en avril 2024
Réponse de Austin le 18 avr. 2024
Hi Deborah, we appreciate you taking the time to share your experience with us. Regarding the heating, we are currently geothermally heated. Because of this we are unable to change the temperature by room, instead having to have it all the way on or all the way off for the entire resort.

6/10 Satisfaisant

judy

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Davina

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotsprings were just amazing! Highly recommended Property could be updated. Uncomfortable beds, mold, and not very clean all round!
Séjour de 1 nuit en avril 2024
Réponse de Austin le 4 avr. 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found the hot springs to be amazing and highly recommendable. Your enjoyment of this natural wonder is what we strive for.

10/10 Excellent

Mary, Mill Creek

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This place is not fancy but it’s a wonderful place to hang out and chill. The hot springs are incredible and you may catch the aurora if you are there at the right time. Get your hippie on.
Séjour de 2 nuits en mars 2024
Réponse de Austin le 2 avr. 2024
We are glad you enjoyed your time with us!

4/10 Médiocre

Pamela, San Francisco

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is not intended for a stay lasting longer than a day or two at the very most. Personal transportation is necessary because of its remote location. Staff is only available in person if you need assistance. They do not answer any phone calls or respond to any emails. Do not recommend as a vacation destination.
Séjour de 4 nuits en mars 2024
Réponse de Austin le 2 avr. 2024
Hi Pamela, we do apologize. Due to the remote nature of our resort, communication is not always the easiest to maintain. We are currently working towards upgrading our systems to ensure a more consistent form of contact.

8/10 Bien

Paulette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, good variety of activities, nice restaurant / bar and comfortable accommodations in a remote location. The aurora activity staff were great. Outside hot springs restrictions of people under the age of 18 are not enforced. Shout out to a great bartender Decker. Ride back to Fairbanks was uncomfortably cold. Blankets were provided but provided little comfort during the 1.5 hour trip.
Séjour de 2 nuits en février 2024
Réponse de Austin le 16 mars 2024
We appreciate your feedback, and will look into the bus heating.

6/10 Satisfaisant

Radka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hot springs are amazing, main building and restaurant very nice, but all facilities need more maintenance. Everything overpriced. Also lots of kids and families are disappointed that there is not option for kids to get into the hot springs, at least for teenagers, separated pool outside would be great, They can be quiet if they are asked to. And there is enough space to make it work.
Séjour de 3 nuits en février 2024
Réponse de Austin le 3 mars 2024
Hello, unfortunately our decision to not allow anyone under 18 in the hot springs is based on Alaska state law. Due to the unfiltered nature of the water, the temperature, and the excess of minerals, our hot spring has been deemed potentially harmful to youths. Therefore, we cannot permit anyone unable to legally sign a waiver, per Alaska statutes. Thank you.

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were noisy due to other guests in the room above us
Séjour de 2 nuits en février 2024
Réponse de Nicolle le 5 avr. 2024
We're sorry to hear you had noisy neighbors! Please feel free to let us know and we can help you move rooms or remind them about quiet times.

10/10 Excellent

Kushal

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Dorothea

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed the experience of the Hot Springs in the winter. Staff were helpful and courteous. Did not like the Ice Museum. Felt a bit pricey for what you got. Enjoyed the Geothermal Energy tour (which was free) much better. I will definitely return!

8/10 Bien

Veronika, Battle Ground

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Jaesang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

pongsathorn

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Lisa, San Rafael

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024

10/10 Excellent

zhengyan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good

10/10 Excellent

Janty

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All winter activities that you want to experience Chena Hot Spring Resort have it. From Aurora chasing to Dog sledding to Snowmobile. It was perfect winter wonderland and having able to enjoy the hot spring made our vacation memorable. Oh and the appletini at the Ice Meseum is a must! The only thing is the resort has only 1 restaurant and it gets busy in the evening, though the food is good.
Séjour de 6 nuits en janvier 2024

10/10 Excellent

Katelyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chena was 10/10!! We stayed in Fairbanks a week and only two nights in Chena but wish we had stayed the full week there lol. So much to do and see. The staff there are the kindest people. We are already planning our spring trip back to Alaska and chena will absolutely be our place we go to!
Séjour de 1 nuit en janvier 2024

8/10 Bien

matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food is overpriced and not very good.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Dulce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to visit.
Séjour de 4 nuits en janvier 2024

4/10 Médiocre

Parth

Séjour de 2 nuits en janvier 2024

8/10 Bien

Crystal

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Adam

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a beautiful place with lots to do. The hot springs is gorgeous and well maintained. We will definitely be coming back.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Russell, Highlands Ranch

Séjour de 4 nuits en janvier 2024

10/10 Excellent

YASUSHI

Séjour de 2 nuits en décembre 2023

8/10 Bien

Patrice

Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Julie

Worth the lights
Best view of the Aurora from our entire week. This is very “rustic.” Their employees all seemed to be hired within 1 year, and although very sweet, showed no sense of urgency. They don’t offer many king sized beds, and don’t expect luxury. The wait time for dinner is at least an hour. Watching the staff take 10 (not an exaggeration) minutes to clear a table can be completely frustrating. I wouldn’t have used the outhouse at the yurt for viewing for anything. My husband warned me to not even look, but apparently there was frozen urine everywhere, and another woman who dared told me it was completely filled to the brim. Bring shower shoes for the locker room at the hot springs-the floor is completely drenched by noon. And there wasn’t even a locker available one afternoon and I just had to stash my stuff on top of the lockers. I know this all sounds horrible, but if your expectations are low-you will enjoy the lights and that will make up for all of this resorts faults.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Elizabeth

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Sergey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Katherine

Séjour de 2 nuits en décembre 2023
Réponse de Nicole le 26 déc. 2023
Thank you for visiting us! We're so glad you enjoyed your stay!

6/10 Satisfaisant

Eric Huang

Séjour de 1 nuit en décembre 2023

10/10 Excellent

chia-chi

Séjour de 2 nuits en décembre 2023

8/10 Bien

Tetyana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Hot Spring Resorts between Dec 02- Dec 09, 2023. The surrounding area looks so serene and beautiful, so you feel like you are in the wonderland. The property itself is ok, but not great, has a very few options of dining, basically one restaurant and it's getting very busy on the weekend that sometimes you would need to wait for 45 min to be sited. Everyting else was great. We did dog sledding, cross county skiing, walked with the reindeers and went on a trip to see Aurora Borealis which was spectacular. Also, I wish the cleaning staff would come at least once to clen the room too.
Séjour de 7 nuits en décembre 2023