Blick von der Unterkunft

Bewertungen von Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

4.5 out of 5

Bewertungen

7.8

Gut

454 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
242 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
134 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
74 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
96 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.2/10

Personal & Service

8.4/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Familie, Germany

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel, freundliches Personal! Für Paare und Familien ein perfektes Urlaubsziel!!!
Aufenthalt von 7 Nächten im Oktober 2018
Antwort von Management Team am 18. Okt. 2018
Dear Familie, Thank you for choosing Royalton Blue Waters for your recent vacation and taking the time out to share your experience with us. It was certainly a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Royalton Blue Waters Management Team.

10/10 – Hervorragend

Khorey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The scenery was beautiful and the staff was amazing
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Management Team. am 20. Mai 2024
Dear Khorey,Thank you for your review! We're thrilled to hear that you enjoyed the beautiful scenery and that our staff made your experience amazing. Providing excellent service and creating memorable moments for our guests are our top priorities. We appreciate your kind words and look forward to welcoming you back for another wonderful stay!Best Wishes,

6/10 – Okay

Crystal

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
drinks were a bit weak or watered down, buffet food wasn’t that good. but beautiful room beautiful property not exactly in montego bay it’s more of country side but would definitely stay at royalton again.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Management Team. am 20. Mai 2024
Dear Crystal,Thank you for sharing your feedback with us. While we're glad to hear that you found our property beautiful and enjoyed your room, we apologize for the disappointment with the drinks and buffet food. Your comments are valuable to us, and we will share them with our team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back to Royalton for another stay in the future.Best Wishes,

10/10 – Hervorragend

Allicia

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was exceptional and there service outstanding
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Management Team. am 20. Mai 2024
Dear Allicia,Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with our staff and that you found their service outstanding. Providing top-notch service is our priority, and we're delighted that we exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Best Wishes,

2/10 – Ungenügend

Molly

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Management Team. am 20. Mai 2024
Dear Molly,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what aspects of your stay could have been improved. Best Wishes,

10/10 – Hervorragend

Opal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The servers were very attentive and kind, kinda hated the lay out of the bathrooms since after you use the toilet you dont have a sink to use in the same section to make sure bacteria isn't being spread.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management Team. am 9. Mai 2024
Dear Opal,Thank you for taking the time to share your feedback about your recent stay at Royalton Blue Waters. We are pleased to hear that you found our servers to be attentive and kind; providing exceptional service is a top priority for us.We appreciate your constructive feedback regarding the layout of the bathrooms. Your concern about hygiene and preventing the spread of bacteria is important to us, and we will review our facilities to see how we can improve in this area. Your feedback helps us identify areas where we can enhance the guest experience, and we thank you for bringing this matter to our attention.We value your patronage and hope that despite this concern, you were able to enjoy the rest of your stay with us. Warm regards,

2/10 – Ungenügend

Darren

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Supervisors and management need to be fired immediately. They overbook the hotel and place you in room styles you did not purchase. Also, management is very rude. They screwed us and we felt very stuck because we had already paid for room and we had no other place to go because rooms elsewhere were also booked. Dorothy doesn’t know what she is doing and need to be replaced. Berry the bartender is the best thing the have on this property. He is very friendly kind and know how to lift everyone spirits. I will never stay at anyone royalton property.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Management Team. am 9. Mai 2024
Hello Darren,Thank you for sharing your feedback about your recent experience at Royalton Blue Waters. We deeply regret to hear about the challenges you encountered during your stay and apologize for any inconvenience or frustration you experienced.It is unacceptable that you were placed in room styles that did not match your reservation and that you felt stuck due to overbooking. We understand the importance of honoring our guests' reservations and providing them with the accommodations they expect. Your comments regarding our management team are concerning, and we will address this issue promptly to ensure that all of our guests receive the level of service and professionalism they deserve.We appreciate your recognition of Berry, the bartender, and we are delighted to hear that he made a positive impression on your stay. Providing exceptional service is our priority, and we will commend Berry for his outstanding hospitality.Your feedback is invaluable to us as we continually strive to improve our services and guest experiences. We apologize that your stay did not meet your expectations and that you have decided not to stay at any Royalton property in the future.Warm regards,

4/10 – Schlecht

Michael, Wheeling

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Service was awful. Majority of the staff needs training and/or better management. Some are outright rude. While waiting 40 minutes to book a culinary experience, overheard two guest complaining about cash being stolen from their rooms. Food was terrible. The property itself is great with a wonderful beach and location.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team. am 9. Mai 2024
Dear Michael,Thank you for sharing your feedback regarding your recent stay at Royalton Blue Waters. We sincerely apologize for the disappointing experience you had with our service and the challenges you encountered during your visit.It is disheartening to learn that you found the majority of our staff to be lacking in professionalism and some to be outright rude. Providing exceptional service is a cornerstone of our values, and we regret that we did not meet your expectations in this regard. Your feedback underscores the importance of ongoing training and management oversight, and we will address these areas to ensure that all of our team members are delivering the high level of service that we strive for.We are deeply concerned to hear about the incident you overheard regarding cash being stolen from guests' rooms. Please know that the safety and security of our guests and their belongings are of utmost importance to us. We take such matters very seriously and have initiated a thorough investigation into the situation to ensure that appropriate measures are taken to prevent any recurrence.Regarding the culinary experience booking delay and the quality of the food, we apologize for any inconvenience and disappointment you experienced. Your feedback will be shared with our culinary team and management for review and improvement.We are glad to hear that you enjoyed the property's amenities and beach location despite the challenges you encountered. We hope that you will give us another opportunity to exceed your expectations in the future and provide you with the exceptional experience that you deserve.Warm regards,

10/10 – Hervorragend

Vivian

Gut: Ausstattung
Perfection
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team. am 7. Mai 2024
Dear Vivian,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

6/10 – Okay

Tasha

Mit der Familie und kleinen Kindern gereist
1. There were waiters and waitresses that definitely had respect and provided amazing service. 2. They upgraded my room to Diamond Club. Which did not come with any perks and the room is the same as any other regular rooms in the resort. 3. From observation Some employees are only welcoming and kind to diamond club members and people not of color.
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team. am 9. Mai 2024
Dear Tasha,We sincerely appreciate you taking the time to provide feedback on your recent experience at Royalton Blue Waters. We are delighted to hear that you received exceptional service from some of our wait staff members. Providing courteous and attentive service is a top priority for us, and we are pleased to hear that we succeeded in this regard.Regarding your experience with the Diamond Club upgrade, we apologize for any confusion or disappointment you may have experienced. The Diamond Club is designed to provide additional amenities and privileges to enhance our guests' stay, and we regret that you did not feel these were adequately provided during your visit. Your feedback is valuable, and we will review our processes to ensure that the benefits of the Diamond Club are clearly communicated and consistently delivered to all guests who opt for this upgrade.Regarding your observation about employee behavior, we take allegations of discrimination very seriously. We strive to create an inclusive and welcoming environment for all of our guests, regardless of race, ethnicity, or membership status. We are deeply concerned to hear that you felt any employees were not treating all guests with the same level of respect and kindness. Rest assured, we will investigate this matter thoroughly and take appropriate action to address any issues identified.Your feedback is instrumental in helping us improve our services and ensure that all of our guests have a positive and enjoyable experience at Royalton Blue Waters. We apologize for any shortcomings you experienced during your stay and thank you for bringing them to our attention. If you have any further concerns or would like to provide additional feedback, please do not hesitate to contact us directly.Warm regards,

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team. am 7. Mai 2024
Dear Michael,Thank you for allowing us to host you and for leaving your feedback.We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

6/10 – Okay

Brielle

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The lights kept going out
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team. am 1. Mai 2024
Dear Brielle,Thank you for allowing us to host you and for leaving your feedback.Your feedback is invaluable to us, and we're committed to ensuring a seamless experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.Best Wishes,

10/10 – Hervorragend

Jose

Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Craig

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great beach and restaurants Lazy river needs more water pressure
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team. am 1. Mai 2024
Dear Craig,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our great beach and dining options. Your comments about the lazy river's water pressure are duly noted, and we'll certainly look into ways to enhance this aspect of the experience. We're constantly striving to improve, and your input helps us in our efforts to provide the best possible stay for our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable visit in the future. Thank you for choosing to stay with us!Best Wishes,

6/10 – Okay

Amber

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Never leave your valuable items in the safe or unlocked in your luggage. Some of their workers seems to have sticky fingers, but the resort was beautiful and most of the staff were amazing great ppl.
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team. am 1. Mai 2024
Dear Amber,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and most of our staff amazing. However, we're deeply concerned about the issue you've raised regarding the safety of guests' belongings. Please accept our sincere apologies for any inconvenience this may have caused you. Your comfort and security are our top priorities, and we're committed to providing a safe and enjoyable experience for all our guests. We appreciate your valuable input and hope to welcome you back for a more seamless stay in the future.Best Wishes,

8/10 – Gut

Giuseppe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was nice overall and the staff was friendly. Food was just OK
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team. am 1. Mai 2024
Dear Giuseppe,Thank you for sharing your feedback with us. We're pleased to hear that you found our property enjoyable and experienced friendly service from our staff. Your comments regarding the food are duly noted, and we appreciate your honesty. We're continuously working to enhance our dining offerings and ensure they meet the expectations of all our guests. Your input is invaluable to us, and we hope to have the opportunity to provide you with an even more satisfying culinary experience on your next visit. Thank you for choosing to stay with us.Best Wishes,Management Team.

10/10 – Hervorragend

JULIE-ANN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My daughter (12) and I spent 6 nights here and we had a great time! We stayed in one of the Diamond Club swim outs and that came with butlers. Our butlers Leo & Micheal went above and beyond. All the staff that we had the pleasure of meeting were great! Food was delicious. The drinks were delicious. Seriously 10/10. Will stay here again! SOON!
Antwort von Management Team. am 30. Apr. 2024
Dear Julie-Ann,It's wonderful to hear that you and your daughter had such a fantastic time during your stay at the resort! Staying in one of the Diamond Club swim outs sounds like a luxurious experience, and it's great to know that Leo and Michael provided exceptional service as your butlers.We're thrilled that you enjoyed the delicious food and drinks, and it's fantastic to hear that the staff you encountered were all great. Thank you for sharing your positive experience, and we look forward to welcoming you back for another amazing stay in the near future! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Best Wishes,

8/10 – Gut

Akira

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was amazing except the food, could be better. The views, the Atmosphere comfort was great
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team am 29. Apr. 2024
Dear Akira,We're thrilled to hear that you had an amazing experience overall and enjoyed the views, atmosphere, and comfort during your stay! Your feedback regarding the food is valuable to us, and we'll certainly take it into consideration as we strive to enhance our dining offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future! Best Wishes,

4/10 – Schlecht

Vanessa

Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team. am 20. Mai 2024
Dear Vanessa,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what aspects of your stay could have been improved. Best Wishes,

8/10 – Gut

Melody, Rochester

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food tended to be room temperature..
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team am 29. Apr. 2024
Dear Melody, We're delighted to hear that you had such a positive experience with us! It's wonderful to know that you enjoyed the excellent food, found the property beautiful, and encountered friendly employees throughout your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best Wishes,

8/10 – Gut

alexia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Th only problem was the service to the rooms.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team am 22. Apr. 2024
Dear Alexia,Thank you for sharing your feedback with us. We're glad to hear that overall, your experience at our resort was enjoyable. However, we apologize for any inconvenience you experienced with the service to your room. Providing efficient and timely service is important to us, and we regret any lapses that occurred during your stay. Your comments will be addressed with our team to ensure that we consistently meet the expectations of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Wishes,

6/10 – Okay

Barbara

Mit der Familie gereist
Gut: Sauberkeit
I didn’t like the food choices, very poor. Dining room tables in poor condition. However the staff is friendly and helpful
Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team am 22. Apr. 2024
Hello Barbara,We appreciate your feedback regarding your recent experience at our resort. While we're glad to hear that you found our staff to be friendly and helpful, we're sorry to learn that the food choices did not meet your expectations and that you found the dining room tables to be in poor condition. Providing a variety of high-quality dining options is important to us, and we regret any disappointment caused by our offerings. Additionally, we'll address the condition of the dining room tables to ensure that they meet our standards of quality. Your comments are valuable to us, and we'll use them to make improvements for the benefit of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Wishes,

10/10 – Hervorragend

Abram

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very courteous. Property was well kept. Plenty of entertainment. Beach was immaculate.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team am 17. Apr. 2024
Dear Abram,Thank you for your positive review! It sounds like you had a wonderful experience at the resort. If you have any questions or need further assistance, feel free to reach out. We're here to help!Best Wishes,Management Team.

10/10 – Hervorragend

Asya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Royalton Blue Waters is Simply Beautiful! The resort is beautiful, the staff was friendly and helpful. The food was good! I absolutely loved it. A special shout out to Rayanna who greeted us and quickly checked us in. Thank you to Alex at the swim up bar, his drinks are great and his spirit was genuine. Thank you to the whole vibe team especially Tayshawna and Kelly Ann. They kept the party lit. Thank you to the fit team Cover and Kadija that instructed yoga. Sherika at the Spa she was so sweet. Lastly Trevoy for the tour of the resort and wedding information. I am beyond happy. Thank you for your hospitality Royalton Blue Waters!
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team am 17. Apr. 2024
Dear Asya,It's fantastic to hear that you had such a wonderful experience at Royalton Blue Waters! Thank you for taking the time to share your positive feedback. We're thrilled that you found the resort beautiful, enjoyed the friendly and helpful staff, and appreciated the delicious food.Rayanna, Alex, Tayshawna, Kelly Ann, Cover, Kadija, Sherika, and Trevoy will be delighted to receive your special shout-outs. They work hard to ensure our guests have an amazing time, and it's rewarding to see their efforts recognized.We're honored to have had the opportunity to host you, and we look forward to welcoming you back for another exceptional stay in the future. Until then, safe travels and best wishes!Best Wishes,

10/10 – Hervorragend

Matthew

Aufenthalt von 7 Nächten im April 2024
Antwort von Management Team am 17. Apr. 2024
Dear Matthew,Thank you for sharing your review! If you have any specific feedback or questions about the resort, feel free to let us know. We're here to assist you!Best Wishes,

6/10 – Okay

Shkelzen

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Staff was very slow and inattentive in the buffet.
Aufenthalt von 7 Nächten im April 2024
Antwort von Management Team am 15. Apr. 2024
Hello Shkelzen,Thank you for allowing us to host you and for leaving your feedback. We apologize for the slow and inattentive service you experienced at the buffet during your stay at Royalton Blue Waters. Providing efficient and attentive service is a priority for us, and we're sorry to hear that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that improvements are made to enhance the dining experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Wishes,

8/10 – Gut

Stacey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great for families. Lots of water options. Food can be tricky,
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team am 15. Apr. 2024
Dear Stacey,We're delighted to hear that you found Royalton Blue Waters to be great for families and enjoyed the abundance of water options available! Providing a variety of activities for all ages is important to us, and we're glad you had plenty to choose from. We understand that food preferences can vary, and we're sorry to hear that you found it tricky during your stay. Your feedback is valuable, and we'll use it to continue improving our dining offerings. Thank you for sharing your experience, and we hope to welcome you and your family back for another wonderful stay in the future!Best,

10/10 – Hervorragend

Alexander

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful location in a quiet area. Pools on pools on pools. Water slides are a blast, though be careful on the red one to not hit your head!
Antwort von Management Team am 15. Apr. 2024
Dear Alexander,Thank you for sharing your experience at Royalton Blue Waters! We're thrilled to hear that you enjoyed our beautiful location in a quiet area. It's wonderful to know that you had a blast with our pools and water slides – they're definitely a highlight for many of our guests! We appreciate your tip about being cautious on the red water slide and will ensure that safety remains a top priority. We look forward to welcoming you back for more fun and relaxation in the future!Best Wishes,

10/10 – Hervorragend

Tassia

Aufenthalt von 1 Nacht im April 2024
Antwort von Management Team. am 7. Mai 2024
Dear Tassia,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

10/10 – Hervorragend

Quincy

Mit dem Partner gereist
Gut: Ausstattung
The cleanliness ,aesthetics,food was all great
Aufenthalt von 2 Nächten im April 2024
Antwort von Management Team am 15. Apr. 2024
Dear Quincy,We're thrilled to hear that you had a great experience at Royalton Blue Waters! Thank you for highlighting the cleanliness, aesthetics, and food quality as aspects that contributed positively to your stay. Maintaining a high standard in these areas is a top priority for us, and we're glad that you found them to be exceptional. We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future!Best Wishes,

10/10 – Hervorragend

Kristin

Aufenthalt von 4 Nächten im April 2024
Antwort von Management Team. am 7. Mai 2024
Dear Kristin,Thank you for allowing us to host you and for leaving your feedback.We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

10/10 – Hervorragend

Kedecia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team am 11. Apr. 2024
Hello Kedecia, Thank you for allowing us to host you and for leaving your feedback. We are happy to hear that you had a great time with us. We do look forward to seeing you again soon. Best Wishes,

6/10 – Okay

Bonnie

Gut: Zustand der Unterkunft
Property was very nice, food and service was terrible. Room was very clean.
Aufenthalt von 5 Nächten im April 2024
Antwort von Management Team am 11. Apr. 2024
Dear Bonnie, Thank you for sharing your feedback with us. We're pleased to hear that you found our property to be very nice and that your room was clean. However, we're truly sorry to learn that you were disappointed with the food and service provided during your stay. Providing excellent service and delicious cuisine is a top priority for us, and we regret any inconvenience caused by falling short of your expectations in these areas. Your feedback is invaluable, and we will address these concerns with our team to ensure that improvements are made. We appreciate your honest review and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Wishes,Management Team.

10/10 – Hervorragend

vijaykumar

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s smoke and quiet. Kids friendly. Convenient for a breath takeout for professionals as they offer 1 night stay unlike others. Only parking should improve a little more space. Otherwise for stay it’s excellent. Sports area pools and food very nice. Super excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Management Team am 11. Apr. 2024
Dear vijaykumar,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be smoke-free, quiet, and kid-friendly, providing a convenient option for professionals with the option for a one-night stay. We're thrilled that you enjoyed our sports areas, pools, and delicious food offerings. Your feedback regarding parking space is duly noted, and we'll explore ways to improve this aspect of our service. We're grateful for your kind words and are thrilled to have provided you with an excellent stay. We look forward to welcoming you back for another superb experience in the future!Best,

8/10 – Gut

Berris

Gut: Sauberkeit und Zustand der Unterkunft
I love this hotel overall. Very big and spacious and have a variety of place/things to do. The outside is amazing with pools, bars, entertainments, dining area etc. it’s great overall with 2 exception! 1: The customer service at the front seat pertaining to answering the phone is terrible.! I been calling for a service and I haven’t gotten them not one time since me n my family checked in.. 2: The room service is bad. I requested towels and a tooth paste since last night for me n my family and no one showed up at all until now smh. Note: These are the things that leave a bad taste in customers mouth to not want to return. Because I truly like this place and I don’t want to leave a bad comment at all, but! These things needs to be fixed immediately..other than that this place is nice. Shout out to the bartenders, the waitresses and the ones that make the food. Very friendly n professional..
Aufenthalt von 1 Nacht im April 2024
Antwort von Management Team am 11. Apr. 2024
Dear Berris, Thank you for sharing your detailed review of your experience at our hotel. We're thrilled to hear that you loved the overall atmosphere, amenities, and variety of activities available at our property. However, we're truly sorry to learn about the issues you encountered with the front desk responsiveness and room service. Providing excellent customer service is a top priority for us, and we regret any inconvenience caused by the delayed response to your requests. Rest assured, we will address these concerns with our team to ensure that similar issues are not repeated in the future. We're grateful for your positive recognition of our bartenders, waitstaff, and food service team, and we'll be sure to pass along your kind words to them. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even better experience in the future.Best,

6/10 – Okay

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The property was beautiful, we had a wonderful time for the most part, I understand the lack of running water for 24 hrs our first night and day, and low pressure our third day. But we had no A/C in our room the entire stay from Sunday to Thursday, reported it multiple times, someone came to check it, but not fixed or moved
Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 11. Apr. 2024
Dear John,We're glad to hear that you found our property beautiful and that you had a wonderful time overall. However, we're truly sorry to learn about the issues you experienced during your stay. We understand how important these amenities are for your comfort, and we apologize for any inconvenience caused by their absence. Your feedback is essential to us, and we'll address these concerns with our team to ensure that similar issues are promptly resolved in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Wishes,Management Team.

6/10 – Okay

Micah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was clean but some areas (foot washing station) was clogged and therefore not usable. My kids also saw lots of debris on the floor of the main pool (connected to the lazy river). The food was subpar. At one point, the chicken from the jerk hut was undercooked and almost served to me but I requested that it be cooked longer. I never got the food as I came back to retrieve it later and it was still undercooked. Overall, the staff was cordial and accommodating. It was a good experience but more than likely not to return.
Aufenthalt von 3 Nächten im April 2024
Antwort von Management Team am 8. Apr. 2024
Dear Micah,Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.We apologize for the issues you encountered with some areas, such as the clogged foot washing station and debris in the main pool. Maintaining cleanliness and functionality is important to us, and we will address these concerns with our team to ensure they are promptly resolved.We're sorry to hear that you found the food to be subpar and that you had an unsatisfactory experience. We will address this issue with our culinary team to ensure that proper protocols are followed to prevent similar incidents in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Wishes,

8/10 – Gut

Vincent

Aufenthalt von 6 Nächten im März 2024
Antwort von Management Team am 29. Apr. 2024
Dear Vincent, Thank you for allowing us to host you and for leaving your feedback. We do look forward to seeing you again for another stay with us.Best,

10/10 – Hervorragend

Premraj

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 2 Nächten im März 2024
Antwort von Management Team am 2. Apr. 2024
Drar Premraj,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn you had a great time with us and we look forward to seeing you again soon. Best Wishes,

8/10 – Gut

Anthony Ramon

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Large resort with many activities and restaurants with extensive selection. Vibe activities team is incredible and present all day. Bar locations are distant and service adequate; requires additional bar/lounge area at pool area. Front lobby is spacious and clean.
Aufenthalt von 7 Nächten im März 2024
Antwort von Management Team am 2. Apr. 2024
Dear Anthony,Thank you for allowing us to host you and for leaving your feedback. We're thrilled to hear that you enjoyed the wide array of activities and dining options available at our resort, as well as the exceptional service provided by our Vibe activities team. Your feedback about the bar locations and service is valuable to us, and we will certainly take it into consideration as we strive to enhance the overall guest experience. We appreciate your suggestion for an additional bar/lounge area at the pool and will explore opportunities to improve this aspect of our resort. Thank you for highlighting our spacious and clean front lobby. We hope to welcome you back for another memorable stay in the future!Best Wishes,

4/10 – Schlecht

OMKARANANDA

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
This property has great facilities and activities. It caters for kids with a water park and other activities. However for the price tag I think that the staff should have a positive attitude towards hotel Guests. Some staff I found to be rude. The kids club was also not functioning. For that size hotel there should be at least 4 elevators (1 elevator malfunctioned). Kudos f to staff of the Spa and Japanese restaurant. They were professional and courteous.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 27. März 2024
Dear OMKARANANDA,Thank you for sharing your feedback regarding your recent stay at our property.We are delighted to hear that you enjoyed our facilities and activities, especially those catering to children. However, we sincerely apologize for any instances where you encountered less-than-positive attitudes from our staff.Please know that your comments have been shared with our team as we continuously strive to improve our service standards. We are pleased to hear that the staff at the Spa and Asian restaurant provided you with professional and courteous service, and we will be sure to pass along your commendations to them.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

8/10 – Gut

Kenya, Burlington

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
💕
Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 26. März 2024
Dear Kenya,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

10/10 – Hervorragend

Tameka

Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 15. Apr. 2024
Dear Tameka,Thank you for taking the time to leave a four-star review for Royalton Blue Waters! We appreciate your positive rating and are delighted to hear that you enjoyed your experience with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your input and look forward to welcoming you back for another enjoyable stay in the future!Best,

10/10 – Hervorragend

Vishal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Management Team am 26. März 2024
Dear Vishal,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

6/10 – Okay

Hakim

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Myself and my wife did like the pool and beach areas. We did like the bar service. We did not like there was no transportation and no accommodations for guests staying who went through a third party. Hotel conditions were extremely horrible. Broken fixtures, lighting broken throughout the property. Elevators were broke, dark staircases. Food plates left in hotel for pickup and was there for hours. Food options were good but food was not extremely hot. Cleaning crew for dining halls not efficient and effective. We definitely will not be recommending this resort to friends and family. The room was a bright spot with Jacuzzi in the room and double showers in the room. Balcony was nice touch. Room service was the slowest I have ever seen.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management Team am 26. März 2024
Dear Hakim,Thank you for taking the time to provide your feedback. We're glad to hear that you enjoyed the pool and beach areas, as well as the bar service. However, we apologize for the inconveniences you experienced during your stay. Your comments regarding transportation, accommodations for third-party bookings, and the condition of the hotel are concerning, and we will address them with our management team to ensure improvements are made. We're sorry to hear about the issues with broken fixtures, lighting, elevators, and cleanliness. Please rest assured that we take your feedback seriously, and we will work diligently to address these concerns. We appreciate your compliments regarding the room amenities, and we will also look into improving the efficiency of our room service. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.Best Wishes,

10/10 – Hervorragend

Veronique

Gut: Personal & Service und Zustand der Unterkunft
Antwort von Management Team am 26. März 2024
Dear Veronique,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

8/10 – Gut

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good and friendly, quiet resort, loved it had an adults side and a kids side. Checking was a bit slow and rooms have had some mileage but staff couldn’t do enough to be courteous. Could benefit from more snack options
Aufenthalt von 7 Nächten im März 2024
Antwort von Management Team am 26. März 2024
Dear Jennifer,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the peaceful ambiance of our resort and appreciated the separate areas for adults and children. Your feedback regarding the check-in process and room conditions is duly noted, and we'll certainly work to address these areas for improvement. We're glad that our staff's courteous service made a positive impression on you, and we'll take your suggestion for more snack options into consideration to enhance the overall guest experience. We hope to welcome you back for another relaxing stay in the future!Best Wishes,

10/10 – Hervorragend

Kalissa

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoy the multitude of options offered; activities, dining, etc
Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 26. März 2024
Dear Kalissa,It's wonderful to hear that you appreciated the variety of options available during your stay! Providing diverse activities and dining choices is important to us, as we aim to cater to the preferences and interests of all our guests. We're thrilled that you enjoyed the range of offerings and hope they added to the overall enjoyment of your experience with us. We look forward to welcoming you back for more memorable experiences in the future!Best Wishes,

10/10 – Hervorragend

olman

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The resort was great enjoyed our time great service
Aufenthalt von 4 Nächten im März 2024
Antwort von Management Team am 22. März 2024
Dear Olman,Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.We value your input and strive to make each stay exceptional.Best Wishes,

8/10 – Gut

Jonathan Edward

Aufenthalt von 5 Nächten im März 2024
Antwort von Management Team am 11. Apr. 2024
Dear Jonathan, Thank you for allowing us to host you and for leaving your rating. We do look forward to seeing you again for a much better experience. Best,