« The casa Muru manager literally kicked me and my small children out on the street with no notice (after she approved our booking and took our payment), knowing that my infant and toddler were sick. »
« Zans was an absolute gem. The apartment was quiet, spotless and perfectly appointed. It was a gentle 15 minute walk to the centre, with a chicken restaurant and supermarket less than a minute away.
The customer service was the best we have had for a very long time. When you booked your breakfast, it was delivered and later d out on your dining table.
The beds were super warm, and there was heating if you needed it
Would highly recommend! »
« Muy comodo, limpio y acogedor, muy segura la zona, hay algunas tiendas muy cerca para hacer compras basicas, esta un poco retirado del centro pero no hay porblena con el transporte, la dueña muy atenta, la recomiendo mucho. »
« We stayed here before and after a trekking trip. Could not recommend this property enough. The staff is available 24/7 and so accommodating to all of your needs. Would definitely stay here again! »
« We enjoyed this place for its view and the service was excellent. We were a family of 5 and Ms Julia went above and beyond helping us meet our needs. She also made sure our room was clean and warm. I definitely recommend it. »
« Great location within easy walking (and car pickup) distance of the city center. Fast reaponses from the host, lots of kitchen tools and good wi-fi. »
"We had a truly wonderful experience at this hotel. The rooms are beautiful, comfortable, and perfectly matched our expectations. The hotel itself is in excellent condition â modern, clean, and very well maintained. Breakfast was top-notch: tasty, varied, and high quality.
The staff were incredibly welcoming, friendly, and always available. We were well taken care of throughout our stay, and everyone at reception was warm and smiling. I genuinely felt comfortable and at ease the entire time.
We had originally booked another hotel in the city center, but after a disappointing experience there, we decided to switch â and we were pleasantly surprised by this place. Our stay was so enjoyable that we ended up extending by an extra night.
Yes, itâs slightly outside the city center, but taxis are inexpensive. Honestly, itâs far better to stay in a hotel like this with excellent service than to be stuck in a noisy, outdated hotel downtown.
I highly recommend this place."
"Our stay at this hotel was an absolute disaster. From the moment we arrived late at night (around 11 PM), it was clear that nothing matched what we had booked.
The room we were given:
âą Was not the one we reserved,
âą Was dirty, with no towels provided,
âą Freezing cold, with heating charged at an extra $5 (!),
âą And the bathroom was in a dreadful, almost unusable condition.
We immediately went to the front desk. The staff â to be fair, polite â admitted they didnât have the room we had booked, and simply offered us the option to leave. At midnight, that is absolutely unacceptable. With no other option, we were forced to stay the night in completely unacceptable conditions.
We checked out the next morning and booked another hotel â and the contrast was night and day: professional staff, clean rooms, excellent service. No regrets at all about leaving.
To clarify:
âą Expedia refunded the first night due to the serious issues.
âą The hotel itself refunded the second night â which says a lot.
The breakfast was a joke, with practically nothing to eat.
The hotel is old, poorly maintained, dirty, and should not be accepting guests in this condition.
âž»
đ« Bottom line: avoid this place at all costs.
Iâve stayed in many hotels, and this was by far one of the worst experiences Iâve ever had.
The photos and online descriptions are misleading. Do yourself a favor and book elsewhere."
"Beautiful hotel with a lot of historic details. Big confortable rooms, nice restaurant with fireplace. Good breakfeast. Ideally located in the historic center with everything walking distance."