6/10 Satisfaisant
Avery E., Boston, MA
6 juin 2025
Les points forts : Propreté
While the property was mostly clean and check in was smooth our experience with management was poor during our stay. We came home late one night and tried opening our door and the key broke inside the lock. We were not using it aggressively or pushing it too hard. No one was answering us the night of and the next day we were told to meet the handyman and were expected to pay for the key. We had plans around the city, are on vacation, and this company has a multitude of people working there. There was no reason we should have to meet the locksmith while on vacation when we were given an old or faulty key (or at the very least it was an accident that happened to us but could have happened to anyone else). It was disappointing and we were not able to use our apartment until 5pm the following day because there was no way to get in with the key stuck. No compensation was given and the company kept telling us “it was our fault”. I would think before booking with them because when it comes to refunds, professionalism, and flexibility - there was none.
Avery E.
Séjour de 3 nuits en juin 2025