Dear Mrs. Julie,Thank you for your feeback!Hoping to welcome you again, we send our

Cher Anthony, Nous vous remercions très sincèrement d’avoir pris le temps de nous faire part de vos impressions suite à votre séjour au The Moon Hotel. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour parmi nous. En espérant d’avoir le plaisir de vous accueillir de nouveau au The Moon Hotel prochainement. Cordialment,

Cher invité, Tout le personnel vous remercie pour vos aimables paroles. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau lors de votre prochaine visite à Florence. Cordialement,

Dear Guest, we thank you very much for your feedback and are very happy you had a great stay at THE MOON. We hope you will visit again our beautiful city and stay, obviously, at THE MOON. Best Regards, Antonio Pellegrino - manager

Cher Client, Nous vous remercions beaucoup pour vos commentaires et nous sommes très heureux que vous ayez apprécié nos services. Nous espérons que vous reviendrez bientôt à Florence et vous sejournez bien sûr chez nous. Cordialement, Antonio Pellegrino - directeur

Thank you for your feedback 😊

Cher Client, Nous vous remercions beaucoup pour vos bons commentaires et nous sommes très heureux que votre séjour à THE MOON ait été aussi exceptionnel que notre fabuleux petit-déjeuner. Dans l'espoir de l'accueillir à nouveau, Cordialement, Antonio Pellegrino - directeur

Merci pour vos commentaires, nous l'apprécions beaucoup et nous sommes vraiment heureux que votre séjour à THE MOON ait été agréable. En effet, et merci de le mentionner, devant THE MOON se trouve un immense et magnifique parc "Le Cascine", où vous pourrez faire du jogging et faire de belles promenades le long du fleuve Arno. Nous attendons votre prochain séjour, merci encore Cordialement, Antonio Pellegrino - directeur

Cher Client, nous vous remercions beaucoup pour vos commentaires et nous sommes désolés que tout ne se soit pas bien passé. Pour la lettre en anglais il a raison, c'était une erreur de la réceptionniste. Nous nous en excusons. En ce qui concerne le chauffage, toutes les chambres sont autonomes mais on peut aussi éventuellement "forcer" le thermostat depuis la réception, à la demande du client. Enfin, en ce qui concerne le parking, sur tous les sites internet, il est précisé qu’il est payant mais le parking n’est pas obligatoire. Nous le recommandons pour des raisons évidentes, mais c'est toujours le client qui décide. Nous espérons qu'il nous donnera la chance de faire mieux et nous l'attendons bientôt à THE MOON, Cordialement, Antonio Pellegrino - Directeur

Cher Client, Merci pour vos commentaires, nous l'apprécions beaucoup et nous sommes ravis que votre séjour à THE MOON ait été magnifique. Une grande partie des mérites va en particulier à notre personnel qui aime son travail et le fait avec passion. Nous espérons vous accueillir à nouveau à THE MOON, Cordialement, Antonio Pellegrino - directeur

Cher Stephanie, Merci pour vos commentaires, nous sommes très heureux que votre séjour à MOON ait été impeccable. Merci de nous avoir conseillé et nous espérons vous accueillir à nouveau, Cordialement, Antonio Pellegrino - directeur

Cher client, merci beaucoup pour vos commentaires, nous sommes très heureux d'avoir répondu à vos attentes. Elle a parfaitement raison et j'aime beaucoup son expression: "THE MOON est un hôtel à taille humaine". Oui, parce que tout est conçu pour le client et est au centre de tout, car rester à THE MOON, c'est comme rester dans une maison, se détendre, profiter de la beauté de Florence, sans problèmes, tout doit bien se dérouler. THE MOON est un hôtel à taille humaine, nous l’aimons beaucoup. Merci et meilleures salutations, Antonio Pellegrino - GM

Cher Muriel, merci beaucoup de votre feedback, nous sommes tres content vous avez passez une tres agreable sejour. En espérant vous accueillir à nouveau, meilleures salutations, Antonio Pellegrino - directeur

Dear Gustavo, Thank you for your feeback and are very glad you have a good stay with us. As for the restaurant service, to be honest with you, it is not mentioned in any website that we do this service. It seems very clear that we only serve Breakfast . While, concerning the other point, food & beverage to bring from outside, it is not permitted for safety reasons (imagine if all the people shoud do this, we will have a bivouac) and because we have hotel rooms not apartments which are furnished for this kind of service. Hope to welcome back again, we remain with our best regards, Antonio Pellegrino general manager

Cher client, nous sommes vraiment très heureux de ses merveilleux commentaires et nous sommes très heureux d’être son hôtel préféré. Chez THE MOON, nous avons essayé de ne négliger aucun détail, de l’ameublement au service, et l’impression que nous voulions donner est exactement celle que vous décrivez ".... où nous sommes vraiment plus qu’un client, ya un vrai contact avec le personnel " Nous espérons l'accueillir à nouveau et en attendant, nous vous souhaitons un joyeux Noël.

Cher client, Merci! Nous sommes vraiment très heureux de sa belle critique et fier d’avoir été comparé à un hôtel 5 étoiles. Nous l'apprécions beaucoup. Dans l'espoir de vous voir bientôt à la lune, les meilleures salutations, Antonio Pellegrino directeur general

Dear Miss. Venecia Thank you very much for sharing your positive experience at The Moon Hotel. We hope to be able to welcome you again for the next occasion in Florence.

Dear Harshit,thank you for the feedback. We look forward to welcoming you back for your next trip to Florence.Kind regards,

Dear Tracy,Thank you for taking the time to write a comment about your stay with us. Regarding the extra cost of cleaning, we apologize that it did not fully meet your expectations.We hope to welcome you again during your next trip to the city, in the meantime we wish you the best.

Dear Diana,Thank you for having taken some of your precious time to share this fabulous review. We are thrilled to see that you had such a great experience, and hope to welcome you back again soon. Kind Regards,

Dear Young Hyum,Thank you for your feedback following your recent stay with us. We are a bit puzzled on why you gave us such a low score on all aspects of our Hotel. We hope to welcome you back, and we will make sure to get everything right.

Dear Charlotte,Thank you for your feedback following your recent stay with us. We are a bit puzzled on why you gave us such a low score on all aspects of our Hotel. We hope to welcome you back, and we will make sure to get everything right.

Dear Chenchao, We are so glad to hear you enjoyed your stay with us and appreciate you taking the time to share your great comments. Our goal is always to provide warm and friendly customer service to all our guests and it's always nice to hear when we do. We also thank you for your feedback which allows us to improve, and hope to have you back with us again. Best regards,

Dear Bany, Thank you for sharing your positive experience at The Moon Hotel. We hope to be able to welcome you again for the next occasion in Florence.Best regards,

Dear Lawrence, thank you so much for the great feedback! We are very happy that your experience at The Moon Boutique Hotel & Spa exceeded your expectations! We look forward to your next visit.Best regards,

Dear Robert, Thank you for your nice review! It was a pleasure having you as a Guest, and we are happy you enjoyed our Hotel. Hoping to welcome you again for your next visit in Florence, we send our Best regards,

Dear Caio Cesar,Thank you for sharing your recent experience at The Moon Hotel.It was wonderful to read that you enjoyed your time at the hotel so much, and I am so glad to see that the team left such a great impression on you, especially Billy.We do hope we have the chance to welcome you back on another occasion, and thank you once more for your fantastic review.Best regards,

Dear Juliana, Thank you for taking the time to share your review following your recent stay at The Moon Hotel. I am delighted that you had a fantastic time with us.We hope very much to welcome you back in the near future. Best regards,

Dear Beata, We are glad that you enjoyed your stay and we thank you for spending some of your time to review our hotel. SPA services included are Sauna, Turkish bath, Sensory path, a large Jacuzzi tub (fit for 6 people), Emotional shower. We hope to have soon the pleasure to welcome you again Best regards

Dear Sandra, Thank you for your full score feedback!

Dear Ben,Thank you for your review.Even though we are not quite sure why the overall score was so low, we will try to use your feedback to improve and make our Guests' stay even better.Hoping to welcome you back, we send ourBest regards,

Dear Peter,We thank you very much for your words of encouragement and are very happy that your stay with us was pleasant. This feedback helps us grow both as a hotel and as a staff. Once again thank you and we hope to see you again in the future.

Dear Gillian, thank you so much for the great feedback. We are very happy that your experience at The Moon Hotel exceeded your expectations! We are happy to know that we gave you a wonderful experience! We look forward to your next visit.Best regards,

Dear Clive, Thank you for choosing to stay at our Hotel, and for taking the time to share your thoughts about your recent experience with us. We take great pride in providing professional and attentive service to our Guests, and it's truly rewarding to know that our reception staff made a positive impact on your stay. Once again, thank you for choosing our Hotel, and we look forward to welcoming you back in the future. Best regards,

Dear Sun Kiu,Thank you for the feedback. We look forward to welcoming you back for your next trip to Florence.

Dear Merima,We thank you for the lovely review, it is a real pleasure to receive compliments and it is an incentive to continue and persevere with our precautions, maintaining the 4**** Luxury standards. Friendliness, professionalism, as well as attention to detail are our daily focuses and reading your comment makes us really happy and proud of our work.We hope to be able to welcome you back soon to our historic Dimora Fiorentina for another unforgettable experience.Best regards,

Dear Raymundo,Thank you for the wonderful feedback. We look forward to welcoming you back for your next trip to Florence.

Dear Robert, thank you for this wonderful feedback. It was a pleasure hosting you and we hope to do so again!

Dear Ping, thank you for sharing your positive experience at The Moon Hotel. We hope to be able to welcome you again for the next occasion in Florence.

Gentilissima Signora Alessandra,La ringraziamo per il suo feedback, è molto importante sapere ciò che gli ospiti gradiscono durante il loro soggiorno alla stessa stregua dei consigli che possiamo ricevere per migliorarci. Speriamo di potervi accogliere nuovamente durante le vostre vacanze fiorentine! Cordiali saluti,

Dear Luke, thank you very much for this comment that fills us with joy and is a source of great motivation for all of us! It was a great pleasure to meet you and, together with all the rest of the team, we hope you will visit us again soon.Best regards,

Dear Azeddine,We thank you very much for your feedback! We hope to welcome you again during your Florentine holidays!Best regards,

Dear Natalia,Thank you for your review even though we do not understand why the overall score was so low.Best regards,

Dear Sik Ming,Thank you so much for your fabulous feedback.The team is extremely delighted to hear that you really enjoyed your stay with us. Thank you again so much for your kind and lovely words.Kind Regards,

Dear Soonseok, Thank you so much for taking the time to write about us and share your wonderful feedback. Service is the heart at everything we do and we are delighted to know you enjoyed your stay, while being well looked after by our amazing team members. We hope to have the opportunity to welcome you back in the future, and we send our Best regards,

Dear Henrik, Thank you for your kind words about the room, our SPA, and our Staff. We're glad you had a great experience with us. It's wonderful to hear that your stay was positive, and we hope to welcome you back in the future. All the best,

Dear Natalie,We are delighted to have been your chosen Hotel during your recent stay in Florence. It was truly a pleasure to assist you, and all the staff is happy your stay was lovely. Hoping to welcome you again, we send our Best regards,