Palaces à Frankfort

« Tout se présentait bien, abords de l'hôtel avenant, accueil sympathique, chambre très spacieuse et propre. Jusqu'au moment du coucher. Pourquoi une literie aussi déplorable ? La pire que j'ai connue depuis quinze ans ! Sans parler des oreillers du même niveau. J'ai vraiment très mal dormi. Petit déjeuner correct dans une petite salle agréable. Vraiment dommage car cela aurait pu être très bien ... mais je n'y retournerai pas »

« Comfortable place to be and staff is so friendly »

« Very clean rooms, extremely friendly staff, great breakfast and excellent breakfast staff and well working air conditioning on hot August days. »

« Our room smelled strongly musty. Either the carpets are moldy or the A/C unit needs cleaned or replaced. The rest of the room was fairly clean. Breakfast was average for hotel food but there was only one option for coffee creamer--shelf stable liquid creamer, which is full of chemicals and not really food. Overall, disappointed! Room was expensive and yet smelly. »

« Had to move to 4 different rooms, 1st room had horrible smell. When checking in desk clerk went to check if room had been cleaned and said room had a bad smell she thought was coming from garbage disposal and said she was going to pour some bleach down and try to kill the smell. When we got back hours later to go to our room smell was still bad. Staff offered to move us to another room and the TV did not work. Move to 2 more different rooms to find on with working TV. Staff was nice and...

« They are under construction, but everyone was nice and helpful. I can’t wait to see what it is going to look like. Room was nice. »