We weren't very impressed w/ the condos in general & the room was just okay. We also discovered there were broken tiles being covered w/ a rug because we had to walk over them. The elevators in the building are super sketchy. My husband had to pry the doors open twice for us to get out & one of them even stopped working at some point during our stay. We heard similar stories from other people as well. It was the 3rd night of our trip that we couldn’t overlook. I woke up at 3am to the sound of water running. I got up to see what it was to find the hot water heater had burst & water was everywhere. I woke my husband & immediately started calling downstairs. It took 10 calls to get ahold of someone. I sent text messages to the 2 owner numbers & also called w/ no one answering. The only staff was an older woman who'd been dealing w/ the customer 2 floors below us because their condo was flooding due to the mess we had. Once I finally spoke to who I thought was an owner, he told me that he was just in charge of maintenance & that he would try to get ahold of someone to come fix the issue & that I needed to call the owner. All the while telling me "this is out of his control". The whole ordeal became our problem because we were the ones going w/out sleep, having to figure out how to shut off the rusted valve w/o tools & soaking up water the very few towels we had while water continued to poor out. I called the other number again & spoke to Bill. He assured me that someone would be coming to fix the issue. Bill called me back at 7am & told me that someone would be there in 1-2 hrs & that he would get back w/ me. When I still hadn't heard from him by 9:40 & no one had shown up to make repairs, I called Bill back. I got a totally different & rude version of him at that point. Told me that someone had called, NO. Then someone text you, NO. He then yelled to check my email & check w/ people downstairs. So my husband did that, only to be told no one had talked to them. We weren't even able to go eat breakfast because we were told to wait. I spoke w/ Mirna shortly after & was told we would get a refund & into a different room. That bedroom was so bright from the outside light, so very little sleep. We left 7/19, text her on 7/24 & told she would get back w/ me. I text 7/29 she said she would take care of it. This ALL could have been handled differently. BE KIND & KEEP YOUR WORD. We were scheduled to have photos that evening & were completely exhausted.