2/10 Horrible
Tanaja H.
1 janv. 2025
Les points faibles : Propreté
“NOT So Picture Perfect “
"I recently stayed at ELK Springs Resort and was deeply disappointed with the service. From the moment we booked with VRBO it was nothing but a hassle until we arrived, it was clear that the resort was not well-managed. The check-in process was chaotic; our room wasn't ready despite arriving well after the designated check-in time 3 PM. The staff seemed overwhelmed and uninterested in our issues.The staff were not only unhelpful but also quite rude. When we had questions and issues with our room, they responded with impatience and seemed annoyed by our requests. One staff member even raised their voice at us, Hung up on us TWICE! which was completely unprofessional and unacceptable. This level of disrespect made our stay VERY uncomfortable. Additionally, the cleanliness of the establishment was below standard.The bed linens appeared to be stained, The cleaners were still in the rental when we arrived at 3:00pm and inconvenienced our time in the rental to be able to unwind before attractions, that we had to cancel due to the Cleaners not being done until 5:20pm. During that 2 hours the cleaners acted as if we inconvenienced them but they inconvenienced us arriving at 3pm receiving the code to enter the home at 3:18pm walk in to trash bags, dirty towels , pop cans, unclean kitchen , floors unswept and unmopped the list goes on.
Tanaja H.
Séjour de 2 nuits en novembre 2024