Dear Sir & Madam We are truly humbled and could not be happier reading the wonderfully written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. We very much enjoyed reading your succinct review that so beautifully summed up all that is best our hotel. Therefore, when we share comments like yours with our team at all levels, it warms their heart personally to hear of a happy guest. Thank you Ricky Trang

Dear Mr Kwok,On behalf of the management and employees, we would like to thank you again for having chosen Hanoi HM Boutique Hotel during your stay in Hanoi and we look forward to welcoming you back in the near future.Wishing you the best of health and greatest prosperity for your business and personal endeavors.

Dear Mr and Mrs Nicole,Thank you so much for nice words about our hotel and staff. It will always be our pleasure to welcome you back and we hope to see you in very near futureKind Regards,Lily Tran Ms ( Sales Manager )

Thank you for taking the time to share. We hope to welcome you on your upcoming trip with a premium room experience. Thank you and best wishes for you. Best regards!

Thank you for your stay, we look forward to welcoming you in the near future and wishing you the best.Best regards!

Thank you for your stay and we look forward to welcoming you in the near future. Best regards!

Thank you for giving us your love. Wishing you the best. Best regards!

Dear Mr Yuchao感谢您抽出宝贵时间与我们分享您在 HM Boutique Hanoi 的体验。得知您上次入住我们酒店期间给您带来的不便，我深感抱歉。 因此，我将向团队提出这些问题，以避免将来发生任何情况。 请放心，您的意见将被考虑。我希望您能给我们机会在未来的入住中向您证明我们的高水平服务。此致,Lily Tran

Dear Mr Deepa,Thank you for spending time to rate us on Expedia.We hope to have a chance to welcome you back at HM Boutique.Best Regards,Lily Tran

Dear Mr Ricardo,Thank you very much for kindly taking the time to write your review. It was great having you as our valued guests.We look forward to welcoming you back at our hotel soon !Sincerely,Lily Tran

Dear Ms Nga,Cảm ơn chị đã lựa chọn khách sạn HM Boutique cho kỳ nghỉ lưu trú của mình. Rất mong được đón tiếp chị và gia đình trong thời gian gần nhất.Chúc chị và gia đình nhiều sức khỏe và thành công !Trân Trọng,Ms Ngân Hồ

Dear Mr Nicolas,Thank you so much for your great feedback.It will always be our pleasure to welcome you back and we hope to see you in the very near future.Yours sincerely,Lily Tran

Dear Mr David,Thank you so much for taking the time to share with us your impressions of an excellent stay at Hanoi HM Boutique Hotel.My team and I look forward to your next visit in the very near future.Yours sincerely,Lily Tran

Dear Ms Rose, We thank you for your feedback and we certainly hope to have the pleasure to welcome you again in a near future.Kind regards,Lily Tran

Dear Mr Futoshi,Thank you for choosing to stay with us recently, however, I regret to read your review about a few shortcomings here. Please accept my apology for disappointing you and rest assured that I have related your valuable feedback to our team. We certainly do not want to leave any of our guests with a negative impression.Thank you again and we hope to welcome you back for a return visit to Hanoi HM boutique in the future and perhaps have the opportunity to regain your trust. Please contact us when you have any plan to come back Hanoi.Warm regards,Lily Tran

Dear Mr Matthew,Thank you so much for taking the time to share such a great review regarding your experience at Hanoi Hm Boutique .We are delighted to know that the hotel, services by our colleagues and staff, did live up to your expectations and that you enjoyed your stay with us. It would be a pleasure for us to have another opportunity to host you at our property and provide you with impeccable services.Sincerely,Lily Tran

Dear Ms Madeleine,Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. . We look forward to welcoming you back to our hotel soon.Warm regards,Lily Tran

Dear Mr Richard,Thank you for taking the time to share your thoughts regarding your recent stay at our hotel.We are delighted to read that our hotel with its central location and our spacious room did live up to your expectations.We all look forward to your return in the future when we will strive to make your stay more enjoyable.Kind Regards,Lily Tran

Dear Mr Stephen,Thank you so much for taking the time to share such a great review regarding your experience at Hanoi HM Boutique.We are delighted to know that the hotel, services by our colleagues and staff, as well as the central location, did live up to your expectations and that you enjoyed your stay with us. It would be a pleasure for us to have another opportunity to host you at our property and provide you with impeccable services.Sincerely,Lily Tran

Dear Mr Brett,We would like to thank you for taking the time to write a review about our Hanoi HM Boutique.We look forward to welcome you and your family to HM Boutique hotel on your next trip to Vietnam.Warm regards,Lily Tran

Dear Mr Lucas,Thank you for spending time to sharing us your experience. I am sorry when our room did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. By the way, I have checked your reservation, you had booked the deluxe room this type of room has no city view. We have some others type of rooms that having city view : Executive, Suite Balcony, Suite Lake view .We do hope have a chance to serve you better in the future.Sincerely,Lily Tran

Dear Mr Hugo,Thank you so much for staying and your sharing with us. We will try our best to bring as much services as possible . We hope to welcome you next time with best service.Kind regards,

Dear Mr Hugo,Thank you for staying with us.Hope have a chance to welcome you back our hotel with better service !Have a nice day !Kind Regards,Lily Tran

Dear Mr Thanh Son,Thank you for staying with Hanoi HM boutique hotel.We hope you are having a wonderful time in Hanoi and looking forward to welcome you back at our hotelBest Regards,Lily Tran (Ms.).

Dear Mr Anthony,Thank you so much for staying and rating us. Your sastified is the biggest reward for our staff.Sincere thanks and wish you have a relaxing time.Kind Regards,LIly Tran ( Fo)

Dear Ms Taryce,Thank you for sharing us about your experience at our property.We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. Your value feedback has been shared with our owner to review for our future refurbishment.Sincerely,Lily Tran

Dear Mr Junyoung,Thank you so much for rating us.Wishing you have a great day !Sincerely,Lily Tran

Dear Mr & Mrs Thankk a million for your review Hopefully we have a change to serve you again in future Thank you

Dear Ms Keith, We are truly humbled and could not be happier reading the wonderfully written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. We very much enjoyed reading your succinct review that so beautifully summed up all that is best our hotel. Therefore, when we share comments like yours with our team at all levels, it warms their heart personally to hear of a happy guest. Thank you

Dear Mr João Henrique Thank you for taking the time to share with us your experience at HM Boutique Hanoi. I am truly sorry to hear about the inconvenience caused during your last stay with us. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I willl hence address them to the team in order to avoid any future occurrence. I trust that the meeting with the hotel duty manager at your departure went well and rest assured that your comments will be taken into consideration. I hope you will give us the opportunity to prove you our high level of service upon a future stay. Thank you Ricky Trang

Dear Sir and Mdam Joy, It was our honour to provide you a comfortable stay. Nothing pleases us more than hearing your compliment about…, the attentiveness and excellent service of our …. Please rest assured that your precious comment will be shared with the hotel team. We are sure that this feedback will serve as an encouragement to all of our staff. We wish to have the opportunity to welcome you back to our hotel and provide you another memorable stay Thank you so so much for your review Ricky Trang

Dear Sir & Madam Thank you very very much for your feedback Thank you

Dear Valued Guest, Thank a million for very good review ! Hopefully we have change to serve you again soon Thank you Ricky Trang

Dear Mr DONGWAN It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you Ricky Trang

Dear Mr & Mrs Thank a million for your nice review ! Thank you Ricky Trang

Dear Mr Changhyun, We really appreciate your comments regarding our customer service and hotel facilities. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. I hope that your travels will bring you back again in the not too distant future Thank you Ricky

Dear Sir and Madam, We are absolutely overwhelmed by your review and we thank you sincerely for sharing your unforgettable experience with us. Our team takes extreme pride in maintaining the heritage building and we thank you for acknowledging our staff's service engagement and deliveries. Your review was shared to all our staff and received with much cheers and applause. We wish you many more happy birthday celebrations and enjoyable experiences on your travels. Thank you and warm regards. Thank you Ricky Trang

Dear Sir and Madam, It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank a million for your stay Ricky Trang

Dear Sir and Madam, Thank a million for your review Hopefully we will have change to serve you again Thank you

Dear sir & Madam Thank you for taking the time to share with us your experience at HM Boutique Hanoi. I am truly sorry to hear about the inconvenience caused during your last stay with us. As a matter of fact, the points mentioned in your comment do not reflect our normal standards of service. I willl hence address them to the team in order to avoid any future occurrence. I hope that with which our statt try the best to serve you with make you understanding and I hope you will give us the opportunity to prove you our high level of service upon a future stay Thank you Ricky Trang

Dear Sir & Madam, It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you Ricky

Dear Value Guests It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was attentive and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our property, and once again, thank you for your recommendation. Thank you very much & Happy new year Ricky Trang

Dear Sir and Madam I thank you for your positive feedback and for highly recommending HM Boutique Hanoi. I regret about the inconvenience from the handling between the receptionist and the bellman leading to the wait that you have gone through. This will be reviewed with my team from the front desk to minimize the similar shortcoming in the future. We look forward to welcoming you back with our undivided attention. Thank you Ricky Trang