Salon du hall

Avis sur Red Roof Inn PLUS+ Henderson

2.5 out of 5
Red Roof Inn PLUS+ Henderson
200 Simmons Street, Henderson, NC

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 171 avis sur 582." "
Note des voyageurs de 8 (Bien), d’après 206 avis sur 582." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 582." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 582." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 582." "

8,0/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

CELINE

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Nishaye Red Roof Management le 27 août 2023
Dear Celine,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Henderson. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et calme
Hotel impeccable très bon rapport qualité prix

10/10 Excellent

Julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gabrielle RediResponse Specialist le 27 mai 2024
Thank you for taking a moment to leave a review, Julio. The staff and I at the Red Roof Inn PLUS+ Henderson appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Horrible

Juan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Old and very bad condition building
Séjour de 2 nuits en mai 2024
Réponse de Kamaria RediResponse Specialist le 21 mai 2024
Dear Juan,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HENDERSON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Médiocre

Crystal

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Oniel Rediresponse Specialist le 6 mai 2024
Hi Crystal,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn PLUS+ Henderson. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Médiocre

Lorna

Séjour de 2 nuits en avril 2024
Réponse de Adraine Rediresponse Specialist le 19 mai 2024
Hello Lorna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Horrible

Robert

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty, no hot water in shower, property had no resolution for issue with hot water
Séjour de 2 nuits en avril 2024
Réponse de Gabrielle RediResponse Specialist le 22 avr. 2024
Dear Robert,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of hot water, the uncleanliness and the other issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bien

Casandra

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean, little noisy, but overall a good stay!
Séjour de 2 nuits en avril 2024
Réponse de Kerry-Lee RediResponse Specialist le 16 avr. 2024
Dear Cassandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. I was happy you found our hotel to be clean despite the little noise you mentioned. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for the kind words. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Lauren

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Older style hotel, but pretty quiet and peaceful so far, in our room. We like it and restaurants and shopping are close enough if needed!
Séjour de 1 nuit en avril 2024
Réponse de Olivia RediResponse Specialist le 14 avr. 2024
Hello Lauren, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Henderson. I am glad to know that you were pleased with our quiet and peaceful room and our convenient location. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Betty

Séjour de 1 nuit en avril 2024
Réponse de Sharma RediResponse Specialist le 29 avr. 2024
Hello Betty,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

JJ

Dry friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Chirell RediResponse Specialist le 23 mars 2024
Dear JJ,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Henderson. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Ebony

Séjour de 2 nuits en février 2024
Réponse de Xao RediResponse Specialist le 21 mars 2024
I appreciate the time that you took to share your sentiments with us, Ebony. Our team at the Red Roof Inn PLUS+ Henderson appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Kathleen

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Safe but not fancy
The room was clean and had everything I needed and I felt safe. The furnishings and bathroom are old and patched and not in great repair.
Séjour de 2 nuits en février 2024
Réponse de Toni-Ann RediResponse Specialist le 20 févr. 2024
Hello Kathleen,Your feedback of your recent stay at our Red Roof Plus+ Henderson is much appreciated. We're happy that you were able to enjoy your rooms cleanliness, the amenities and the safety of our location. You've indicated however, that you were displeased with the upkeep of the furnishings and the bathroom. This is regrettable to hear. We appreciate you making us aware of this and will make sure to note this in order to improve our guest experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Red Roof Management

8/10 Bien

Shelby

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de LaTunde RediResponse Specialist le 13 févr. 2024
Hello Shelby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Horrible

will

Séjour de 1 nuit en janvier 2024
Réponse de Carla RediResponse Specialist le 28 janv. 2024
Hello Will, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Henderson we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay at this hotel was excellent. The staff, from the ones cleaning the rooms and the receptionist were all exceptionally helpful. The breakfast was there on time and presented well. if anything could be done better, it would be a bit broader selection of breakfast items. I could not have asked for a better stay, the staff could not have done a better job/
Séjour de 3 nuits en janvier 2024
Réponse de Chevanese RediResponse Specialist le 18 janv. 2024
Thank you, Greg, for the feedback about your stay at Red Roof PLUS+ Henderson. We're delighted to hear that you had an excellent stay with us, especially regarding our exceptionally helpful receptionists, the cleanliness of our rooms, along with the other positive features of your stay. We'll take note of your comment about a broader selection of breakfast items and use it to improve our offerings for future guests.We hope to welcome you back for an even better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Bien

Randolph Haywood

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fine
Séjour de 1 nuit en octobre 2023
Réponse de Tianna RediResponse Specialist le 24 déc. 2023
Dear Randolph,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Henderson. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 Satisfaisant

Anthony

Séjour de 1 nuit en décembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 23 déc. 2023
Dear Anthony, We at the RED ROOF PLUS+ HENDERSON appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Overall appearance of the property..not welcoming..could not differentiate between the employees and the customers..no uniforms or name tags..walls very thin..could here the person next door snoring..the mattress was too soft and the bed was sqeaky..the room was clean..the ladies at check in..very nice.
Séjour de 2 nuits en décembre 2023
Réponse de Xao RediResponse Specialist le 19 déc. 2023
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn PLUS+ Henderson was pleased to know that you were fond of our clean rooms and nice staff at check-in. However, you made mention of the poor overall appearance of the property and the squeaky beds. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfied for the money!
Séjour de 4 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 9 déc. 2023
Dear Joseph,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Henderson. It is so rewarding to read that you enjoyed your stay with us for the price offered for your room . Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

collette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 9 déc. 2023
Hello Collette,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Horrible

Cindi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You couldn't pay me to stay here.
Séjour de 1 nuit en décembre 2023
Réponse de Toni-Ann RediResponse Specialist le 5 déc. 2023
Hello Cindi,It seems that you had a less than satisfactory experience with us here at Red Roof Inn. Your comments are truly disheartening to see. At Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We at Red Roof wish you the best in your future travels. Sincerely, Red Roof Management

6/10 Satisfaisant

Rhonda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was clean and staff was fantastic! We had a ♿️ room which was fine BUT there is no way anyone handicapped could use the shower other than to sit in. No way they could use the showerhead unless could lift a heavy one and it was over 5 foot above head. No way anyone could stand under as it sprayed OVER head to the back wall. Could not take bath in tub either due to drain plug not working and shower seat would not fold up. Some PLEASE fix for next guest!
Séjour de 1 nuit en novembre 2023
Réponse de LaTunde Murrant. Rewards Specialist le 10 nov. 2023
Dear Rhonda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. Red Roof value you as our guest and welcome your 3/5 score. We are happy to know that your stay was clean and the staff was fantastic. However, regarding your comment of the shower, the drain and any other concern you mentioned. These will be taken into consideration to improve the quality offered to out guest. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to shopping centers
Séjour de 3 nuits en octobre 2023
Réponse de Olivia RediResponse Specialist le 18 oct. 2023
Hello Alma,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Henderson. I am glad our location was convenient for your purposes. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Satisfaisant

Taurino

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The bathroom the bathtub was draining slow when I took a shower and another guest make a lot of noise knowing the door like 3 am
Séjour de 1 nuit en octobre 2023
Réponse de Olivia RediResponse Specialist le 19 oct. 2023
Dear Taurino, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Henderson. I am disappointed that your experience did not meet your expectations which prompt your 3/5 score. Please accept our sincerest apologies for the bathroom and tub you found to be draining slow and the noise disturbance you encountered. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Irma P

Séjour de 1 nuit en octobre 2023
Réponse de Sharma RediResponse Specialist le 6 nov. 2023
Hello Irma, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kerry-Lee RediResponse Specialist le 11 oct. 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Horrible

Marquata

Les points faibles : Personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de Kerry-Lee RediResponse Specialist le 9 oct. 2023
Hello Marquata, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

Veasna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Linton Red Roof Management RediResponse Specialist le 10 oct. 2023
Dear Veasna,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Carmen

Séjour de 1 nuit en septembre 2023
Réponse de Linton Red Roof Management RediResponse Specialist le 10 oct. 2023
Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was very friendly and helpful!
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Jason

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not so good. Made to feel less important than the other guests. Choose to remember and forget. Not a good combination for customer service.
Séjour de 3 nuits en septembre 2023
Réponse de Gabrielle RediResponse Specialist le 7 sept. 2023
Dear Jason,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the customer service received was less than ideal, which was saddening to read. Guest feedback, like yours, aids us at Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, GabrielleRediResponse Specialist

2/10 Horrible

Nasia

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
This place is nasty and they have roaches and bed bugs
Séjour de 3 nuits en août 2023

6/10 Satisfaisant

Michael, Cottonwood

Séjour de 1 nuit en août 2023
Réponse de Nishaye Red Roof Management le 9 août 2023
Hi Michael,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Henderson. We strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

william

Séjour de 1 nuit en juillet 2023
Réponse de Tianna RediResponse Specialist le 23 août 2023
Hello William,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Roslyn

Séjour de 2 nuits en juillet 2023
Réponse de Tianna RediResponse Specialist le 15 août 2023
Hello Roslyn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Roslyn

Séjour de 2 nuits en juillet 2023
Réponse de Tianna RediResponse Specialist le 15 août 2023
Hello Roslyn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

8/10 Bien

Dolores

Voyage en famille
Les points forts : Propreté et personnel et service
KF
We needed a hotel for one night before returning home. Lobby looked very nice. The desk clerk was very nice. The hall outside our room could use an update. The same with the room. The bed had seen better days but was comfortableand had a good nights sleep and the shower was enjoyable
Séjour de 1 nuit en juillet 2023
Réponse de Gabrielle RediResponse Specialist le 17 juil. 2023
Thank you for taking a moment to leave a review, Dolores. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 8/10 score following your stay. I am happy that you were pleased with our nice staff, enjoyable shower and the other highlights mentioned. However, you stated that the hall outside could use an update. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

2/10 Horrible

Brandon

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here
Can’t get deposit back. Called they don’t know what’s going on she’s telling me she is too busy to check. Rooms are very old wood chipping hallways are dirty walls are dirty definitely don’t recommend
Séjour de 1 nuit en juillet 2023
Réponse de Gabrielle RediResponse Specialist le 16 juil. 2023
Dear Brandon,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unclean hallway, dirty walls and the other concerns mentioned hindered your experience, which was saddening to read. In regards to the deposit, please allow 7 - 14 days for it to be reflected in your account. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

2/10 Horrible

Marianita

Séjour de 1 nuit en juillet 2023
Réponse de Toni-Ann RediResponse Specialist le 10 juil. 2023
Hello Marianita, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

8/10 Bien

Joseph

Séjour de 1 nuit en juillet 2023
Réponse de Antonio,RediResponse Specialist le 29 juil. 2023
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Camesha

Les points forts : Personnel et service
Easy check in and parking. The front desk person was very friendly.
Séjour de 1 nuit en juillet 2023
Réponse de Toni-Ann RediResponse Specialist le 9 juil. 2023
Hello Camesha,Myself and the staff appreciate your comments regarding your recent stay at the Red Roof Inn. We always enjoy hearing about the positive experiences our guests have at our hotels, especially regarding the easy check in, parking and our staff service being to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Satisfaisant

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall it would be a 5 except there's a dog that won't stop barking.
Séjour de 1 nuit en juin 2023
Réponse de Tianna RediResponse Specialist le 24 juin 2023
Hello Michael, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Henderson. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. However, I sincerely apologize for the disturbances caused by the dog. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Kenneth

Séjour de 1 nuit en juin 2023
Réponse de Abigail RediResponse Specialist le 4 juil. 2023
Hello Kenneth,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Henderson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 Bien

Rennie

Séjour de 1 nuit en juin 2023
Réponse de Olivia RediResponse Specialist le 6 juin 2023
Hello Rennie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

8/10 Bien

Margarito

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de Kamaria RediResponse Specialist le 31 mai 2023
Hello Margarito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

4/10 Médiocre

Logan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Kerry-Lee RediResponse Specialist le 30 mai 2023
Dear Logan, We at the RED ROOF PLUS+ HENDERSON are saddened by your scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Taurino

Séjour de 1 nuit en mai 2023
Réponse de Kerry-Lee RediResponse Specialist le 18 juin 2023
Dear Taurino, We at the RED ROOF PLUS+ HENDERSON are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Bien

robin

Séjour de 4 nuits en mai 2023
Réponse de Adraine Red Roof Management le 23 mai 2023
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Henderson and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Harold

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2023
Réponse de Adraine Red Roof Management le 23 mai 2023
Hello Harold, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Henderson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist