I am close to tears at writing this after a week's vacation at this property that was a complete disaster. To protect future travelers, here is what we experienced.
1 - The entire back yard (pool area, etc) is completely infested with mosquitos and roaches. While some mosquitos are normal in the summer, the amount here made the property unusable. I texted the agency Sun morning after arriving on Sat. No response that day so we found a store to buy tiki torches (on vacation!). The rental agency eventually got back in contact after I followed up again and pest control came out on Tuesday to spray. There were STILL so many mosquitos that my kids were (and are) covered in bites. While mosquitos are "part of nature," there are basic preventative elements that need to happen - i.e., there is yard debris and leaves from last year that should be cleaned up to limit mosquito breeding. The property needs to be fogged at LEAST once a week. Even with nine Tiki torches, bug spray, citronella bracelets, my little girl still has bug bites on her face and neck and body. I would not rent this house if you want a usable pool.
2 - The rental agency was dishonest (in writing) about beach access. They told me prior to the stay that you can drive to the Sea Pines Beach Club. That is NOT true. In the summer, you are not allowed to park here unless you are an owner. The other alternative is to ride your bike. Our kids are young and we did not have the proper baby bike carriers so we had to order off Amazon. The other option is to park in a remote lot and there is a trolley that will take you to the Beach Club. This added as much as 1 hour (bc of trolley demand) for JUST getting to the beach. Do not rent this property if you want easy beach access. Again, if this had been communicated honestly by the rental property agency, we would have known this ahead of time and could have chosen differently.
3 - The price you see on VRBO is NOT your final fee. After booking this property through VRBO, there was an additional credit card charge through the rental agency. Beware of additional add-on costs.
I tried to resolve this directly with the rental agency and was unsuccessful. They offered a miniscule sum (less than 5% of the cost of the rental) despite the mosquito infestation & dishonesty about beach access.
It was such a disaster we ended up leaving early. I hope others avoid having their beach vacation ruined. There are similar reviews on BBB about this agency...