4/10 – Schlecht
Rick N.
7. Feb. 2023
Verbesserungswürdig: Sauberkeit
Dirty apartment and terrible customer service from Vacasa
The floors and the bathroom (especially the tub/shower) were dirty. All the upholstered furniture was seriously soiled. I deep cleaned the floors and the entire apartment. I washed all the slip covers on both couches. I asked for the main area rug to be cleaned by Vacasa. They never did. The balcony was disgusting. I threw it out and bought a new one at Target for $40 dollars. Left the receipt on the dinning table. There was no check-out information on the Vacasa App. No email or text with check-out info. I called the main Vacasa office in Maui and spoke to someone about check-out. Told them I was leaving at 10:30am. The never mentioned the check-out time. I received a call from someone else at 10:15am telling me the cleaning person needed me to leave the apartment because check-out was at 10am. The entire experience with Vacasa was terrible. The apartment could be cute, but needs a bathroom upgrade and a thorough kitchen cleaning (specifically the utensil drawers). Also a deep cleaning of the living room area rug and replacing the heavily soiled and rickety upholstered chairs at the dinning table.
Rick N.
Aufenthalt von 56 Nächten im Dezember 2022